Role Description Chronic Care Staffing is seeking a dedicated Health Risk Assessment (HRA) Coordinator (CMA/RMA) to join our remote care team. In this role, you will conduct health assessments, engage with patients managing chronic conditions, and help connect them to the care and resources they need. If you enjoy building patient relationships, working in a structured remote environment, and using your clinical skills to support preventative care, this role offers a rewarding opportunity to make a meaningful impact on patient health. The Health Risk Assessment (HRA) Coordinator is responsible for coordinating and managing health risk assessment activities for patients, members, or program participants. This role supports population health initiatives by: - Conducting outreach - Gathering and documenting health information - Identifying care gaps and risk factors - Collaborating with clinical and administrative teams to improve health outcomes - Ensuring compliance with organizational and regulatory standards Job Duties & Responsibilities Include but are Not Limited to: - Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach. - Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs. - Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases. - Support care coordination efforts by scheduling Annual Wellness Visits (AWVs). - Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day). - Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures. - Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff. - Educate patients/members on available healthcare resources, wellness programs, and preventive services. Qualifications - Active, unencumbered clinical license/certification (e.g., LPN/RN or CMA/RMA) required. - Active Basic Life Support (BLS) certification required. - Proven ability to manage high-volume telephonic outreach and meet daily productivity goals (e.g., 7 HRAs per day). - Strong knowledge base in health risk factors, chronic conditions, and social determinants of health (SDOH). - High proficiency in Electronic Health Record (EHR) systems and maintaining timely, accurate documentation. - Excellent organizational, time management, and critical thinking skills. - Thorough understanding of HIPAA, CMS, and Medicare compliance standards. - Excellent verbal communication skills for patient education and collaboration with clinical teams. Home Office HRA Coordinators must have a HIPAA compliant workplace that is free of any distractions. The workplace must be in a room with a locked door to prevent accidental PHI disclosures. The home office must have high speed internet and a CCS approved computer with two monitors. Physical Demand Includes but is not limited to: vision, hearing, repetitive motion, typing, and sedentary extended viewing of a work environment computer screen. Reasonable accommodations may be made, with advanced notice, to enable individuals with disabilities in order to perform the essential functions and expectations of the position without compromising patient care.

• Desarrollo e implementación de modelos de riesgo Diseñar, construir e implementar modelos cuantitativos avanzados (crédito, mercado, operacional), integrando técnicas de machine learning y análisis predictivo con documentación completa para garantizar trazabilidad. • Monitoreo y validación de modelos Realizar el seguimiento continuo del desempeño de los modelos vigentes, identificando degradaciones, sesgos o incumplimientos respecto a los umbrales definidos, y ejecutando planes de acción correctivos. • Mejora metodológica continua Identificar oportunidades de mejora en los modelos existentes y proponer nuevas metodologías que consideren sus implicancias regulatorias y de mercado, liderando su implementación end-to-end. • Cumplimiento regulatorio Asegurar que los modelos cumplan con la normativa CMF y los estándares de Basilea (IRB, modelos internos), documentando supuestos, limitaciones y planes de acción derivados de seguimientos y evaluaciones. • Atención de auditorías e inspecciones Preparar y presentar la documentación técnica requerida por auditorías internas y organismos reguladores, respondiendo con precisión y oportunidad a sus requerimientos. • Colaboración con áreas de negocio y riesgo Trabajar con las áreas de Riesgo de Crédito, Data Science, Finanzas y Producto para asegurar que los modelos reflejen la realidad del portafolio y apoyen las decisiones estratégicas. • Documentación técnica y gobierno de modelos Mantener un repositorio actualizado de modelos, versiones, supuestos y resultados de validación, asegurando el cumplimiento del marco de gobierno de modelos de Tenpo.

• Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate restriction or dismissal decisions are made for each account reviewed (60%). • Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%). • Continuously monitor cases and reports to identify emerging trends, and communicate relevant findings and insights to management (10%). • Monitor account activity to detect unusual or suspicious behavior and take appropriate action to prevent fraudulent or unauthorized transactions (20%).

• Lead the application of actuarial and quantitative methods to the underwriting of credit insurance transactions • Translate traditional insurance frameworks into structured credit underwriting practices • Lead the development and maintenance of stochastic risk models covering credit, real estate, and equity type assets • Lead overall analysis efforts to derive and set assumptions and model calibration targets for credit risks • Responsible for model risk management • Develop and refine internal risk frameworks, actuarial methodologies, and reserving protocols for credit insurance • Drive research initiatives to explore new modeling methodologies and techniques • Collaborate with underwriters, senior management, and insurance partners