• Perform required post-closing reverifications including, but not limited to: Employment (VOE), Income, Assets (VOA), Rent/mortgage history (VOR/VOM) • Execute all QC reverification activities in compliance with agency standards and guidelines • Review loan files and supporting documentation to identify required reverification components • Initiate and follow up on third-party verification requests (employers, financial institutions, landlords, etc.) • Ensure all reverifications are independently obtained, properly documented, and completed within required timelines • Validate accuracy of borrower information compared to original loan file data • Recalculate borrowers’ income to ensure accuracy • Identify discrepancies, red flags, or potential fraud indicators and escalate appropriately • Maintain detailed documentation of all verification attempts and results in QC systems (e.g., ACES or equivalent) • Meet established productivity and quality benchmarks • Adhere to company policies, client-specific requirements, and regulatory standards

Title: Risk Director, Workplace Solutions Location: Malvern, PA time type Full time job requisition id 176754 Job Description: Overview The Workplace Solutions mission is simple and bold: deliver investment success to millions of workers participating in employer‑sponsored retirement plans. We do this by designing smart, tailored plans for sponsors and delivering high‑quality participant experiences. Vanguard’s Workplace Solutions team supports defined contribution plan sponsors and participants through recordkeeping, administration, and trust/custody services. Operating at the heart of a complex fiduciary environment—anchored in ERISA and aligned with IRS and DOL requirements—we’re seeking a Risk Director to shape and elevate our risk strategy. In this role, you’ll bring ERISA retirement expertise to guide business decisions, build trusted partnerships with senior leaders, and strengthen a risk and control environment that spans operations, technology, and client service. The impact you’ll make As the Risk Director, you will be a trusted advisor to the Workplace Solutions risk program– leading and maturing a risk management program, providing credible and effective challenge, and fostering a risk-smart, forward-looking culture. Leveraging Vanguard’s operational and strategic risk frameworks, you will align divisional controls and enterprise standards, embed deep division-specific business acumen into risk practices, and helps team anticipate and navigate emerging risks across complex operations and strategic initiatives. - Hires, evaluates, and supervises crew. Provides guidance, training, and coaching as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. - Partners with key stakeholders to establish and implement risk and control management standards within the division's processes, based on the divisional risk profile and enterprise and divisional policies and standards. Provides vision and leadership regarding existing and emerging risks, in alignment with strategic priorities. - Provides independent oversight of Line 1 risk activities, with a primary responsibility to challenge completeness, consistency, quality, and judgment in how risks are identified, assessed, and managed. Ensures that the division has an appropriate level of review of key controls, and that key controls are designed in accordance with established standards. - Partners in risk identification and challenges completeness and consistency of identified risks. Provides industry and enterprise-wide insights to inform the business on current and emerging risks. Performs independent risk assessments for selected high‑impact, critical, or thematic risks. - Monitor and enable adherence to the enterprise risk governance policies, standards, and procedures. Develops, maintains, and evolves a comprehensive program for monitoring and challenging the risk and control effectiveness in the business. - Produces independent risk reporting and enterprise‑wide insights for divisional leadership and governance forums to enable the business to make risk informed decisions. - Leads and oversees a team of risk practitioners in analyzing risks, applying risk methodologies, and considering business context in advising the business on key risks. Accountable for the timely completion of risk projects and initiatives. - Develops and maintains in-depth knowledge and awareness of industry, risk management practices, and regulatory and/or policy changes. Takes an active role in industry forums and remains current on issues and regulatory events affecting the division, firm, and industry. - Embeds deep, division-specific acumen into risk management. Provide relevant, tailored guidance and advice to strengthen decision-making across the division’s complex business operations and strategic initiatives. - Participates in special projects and performs other duties as assigned, partnering with enterprise risk, legal, compliance, audit, and internal and external stakeholders as appropriate. Qualifications: What you’ll bring - Minimum 12 years related work experience with 8 years of experience in risk management within retirement services, trust/custody, or related fiduciary operations, with command of ERISA (fiduciary duties, plan operations, fee disclosures), IRS rules, and DOL oversight. - Undergraduate degree required; graduate degree preferred (e.g., JD, MBA, MS in Risk/Finance). - Hands‑on masterly of operational risk frameworks and control assurance (control design, testing, monitoring, reporting). You know what “good” looks like – and how to build it. - Demonstrated people leadership capabilities, including building scalable teams, developing leaders, and driving a strong risk culture. - Exceptional communicator and strategic thinker who shapes outcomes through strong judgement, clarity of message, and an ability to bring stakeholders along. You build buy‑in across senior leaders while navigating complexity with confidence. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

• Provide enterprise leadership to design, standardize, and improve the end to end operating model across HEDIS and Risk Adjustment • Drive improvements in data collection, processing, encounter creation and management, submission controls, reconciliation, and audit readiness • Ensure execution across internal teams, technology partners, analytics, finance, and external vendors is aligned and coordinated • Establish and maintain governance structures for regulatory compliance, audit readiness, and defensible outcomes • Own the end to end vendor operating model for Risk Adjustment • Serve as the primary integrator across Quality, Performance Outcomes, Technology, Data, Analytics, Finance, Actuarial, Provider Quality, and external partners

• Develop and ensure overall compliance with risk processes; perform periodic process audits as required • Support the Managing Director in market research across customer segments, competitive landscape, and regulatory frameworks to identify strategic opportunities for BESS offerings • Maintain risk management processes to identify technical and commercial risks, promote mitigation strategies, and assure informed leadership decisions, both in pre-contract and post-contract phases of the project • Develop and refine pricing strategies that align with the organization’s risk appetite, integrating commercial insights with risk considerations to support go-to-market execution • Ensure the data accuracy and completeness of information provided by the Commercial Manager and Application Engineering teams through the Risk Passport (CRM or other) • Develop, maintain and manage a project Risk Passport and approval Delegation of Authority • Represent the Risk Team at HQ risk reviews, when required, and accurately present proposal details to the leadership team to facilitate rapid decision making • Provide Business Leadership with detailed information to identify external transaction risks and develop mitigation strategies