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Client Success Manager
Location
New York
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Client Success Manager
Verra Mobility
• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client
Job Requirements
- Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
- 3-5 years' experience in a customer-facing environment, account management or similar role.
- Must be detail-oriented with the ability to multi-task in a fast-paced environment.
- Excellent written and verbal communication skills are required.
- Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.
- Thrives in a dynamic, fast-paced, high-growth work environment.
- Excellent organizational, analytical and negotiation skills.
- Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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