Chime Financial, Inc. logo
Chime Financial, Inc.

Chime Financial, Inc. is a financial technology startup whose banking services are designed to help users boost their financial health and automatically save mo

Senior Manager

Location

California

Posted

11 days ago

Salary

$170K - $235K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Manager

Chime Financial, Inc.

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. • Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals. • Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth. • Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes. • Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance. • Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. • Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

Job Requirements

  • 7+ years of workforce management experience supporting large-scale customer operations environments.
  • 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams.
  • Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes.
  • Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners.
  • Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders.
  • Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance.
  • Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.

Benefits

  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

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