Job Closed

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Howard logo
Howard

Reliable: Every number holds. Every report stands. Structured: We believe finance should behave like a system, not a scramble. Composed: Our work is invisible when it’s done right—and that’s the point.

Reservations Coordinator

Location

Worldwide

Posted

13 days ago

Salary

$1.6K - $2K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Reservations Coordinator

Howard

Role Description We're looking for a Reservations Coordinator to be the behind-the-scenes engine keeping our reservations running smoothly — from individual guest inquiries to complex group room blocks and event lodging coordination. This is a remote role built for someone who brings hospitality instincts, administrative precision, and a genuine care for the guest experience. - Own day-to-day reservation management: new bookings, modifications, cancellations, confirmations, and guest inquiries - Coordinate group room blocks from setup through cutoff — including guest lists, updates, and rooming list management - Process refund requests, billing adjustments, and reservation corrections with accuracy and professionalism - Support lodging logistics for weddings, corporate groups, retreats, and other on-property events - Serve as a reliable communication bridge between remote reservation activity and the on-property team — ensuring arrival notes, special requests, and event details don't fall through the cracks - Maintain clean, accurate records across the hotel's reservation and property management systems - Handle pre-arrival guest communications, including confirmations and logistical follow-ups - Troubleshoot reservation issues proactively, with a calm, service-first approach - Pitch in on broader reservations, events, and guest experience support as the team needs Qualifications - Hands-on hospitality experience — boutique hotel, resort, or independent property strongly preferred - Experience with Mews (our PMS) strongly preferred - Familiarity with group room blocks, event lodging, or wedding/retreat coordination is a real plus - Comfortable working independently in a remote environment while staying tightly connected to an on-property team - Strong written communication and a polished, professional guest-facing tone - Highly organized and detail-oriented — you catch the things others miss - Able to juggle multiple open requests without losing track of the details - Calm under pressure, flexible by nature, and genuinely team-oriented Requirements - This role suits someone who understands that clean reservation data and responsive communication aren't just administrative tasks — they're a direct extension of the guest experience. - You don't need someone to tell you what to prioritize. - You're comfortable navigating ambiguity, you communicate proactively, and you take pride in keeping things organized even when it's busy. Compensation & Logistics - Compensation: $1,600–$2,000/month, commensurate with experience - Location: Fully remote - Schedule: Flexible, with availability aligned to hotel, guest, and event needs - Start Date: As soon as practical

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