Role Description We are seeking an experienced HR Manager / Director of Talent Development & Operations to help lead and strengthen the people operations engine of the company. This role is responsible for overseeing employee development, workforce operations, coaching, HR support, retention initiatives, and internal team performance across SallySupport’s growing remote workforce. The ideal candidate is highly organized, emotionally intelligent, operationally minded, and experienced in managing and developing remote teams within fast-paced service organizations or BPO environments. This is not a traditional HR role focused only on policies and administration. This is a leadership role focused on helping to build a high-performing, scalable organization capable of maintaining exceptional talent quality, employee experience, and operational consistency. Key Responsibilities - Employee Development & Coaching - Provide ongoing coaching and development support to SallySupport team members - Help employees improve communication, professionalism, accountability, and client interaction skills - Support employee growth and career development planning - Identify high-potential team members for future leadership opportunities - Build a culture of continuous improvement and professional development - HR Support & Workforce Management - Resolve HR-related concerns and interpersonal issues between team members - Support conflict resolution and employee communication - Monitor employee morale, engagement, and overall workforce health - Help ensure a positive and professional remote work environment - Support employee retention initiatives and workforce culture development - Performance Management & KPIs - Develop and monitor workforce KPIs and accountability systems - Conduct employee check-ins, reviews, and performance evaluations - Create performance improvement plans when necessary - Monitor attendance, responsiveness, professionalism, and operational consistency - Help maintain high standards across the SallySupport workforce - Recruitment & Talent Operations Oversight - Collaborate closely with the recruitment department to support workforce quality - Help improve onboarding systems and hiring standards - Support interview frameworks and talent evaluation processes - Assist in building scalable people operations systems as the company grows - Work closely with recruitment leadership to support long-term workforce planning - Client & Operational Support - Support client-facing workforce reporting and communication initiatives - Help ensure employees are properly supported within client environments - Identify operational risks related to staffing or employee performance - Assist leadership in maintaining high placement quality and client satisfaction - Payroll & Administrative Coordination - Assist with payroll coordination and workforce administration - Help manage employee records, schedules, and operational documentation - Support workforce policy implementation and internal operational processes Qualifications - 5-8 years of relevant experience in People Management or Human Resources - Experience managing remote teams or workforce operations - Experience in HR, BPO operations, recruitment leadership, or talent management - Strong communication and interpersonal skills - Strong leadership and conflict resolution abilities - Highly organized with strong operational thinking - Experience coaching and developing employees - Ability to manage multiple priorities in a fast-paced environment - Professional, empathetic, and solutions-oriented mindset Preferred Experience - BPO or outsourcing industry experience - Remote workforce management experience - Healthcare, home care, or service industry experience - Experience managing KPIs and employee performance systems - Experience supporting payroll or workforce operations Success Metrics - Employee retention - Workforce engagement and morale - Placement quality and client satisfaction - Workforce accountability and performance consistency - Employee development and coaching outcomes - Operational organization and scalability - Recruitment and onboarding quality support Reports To - CEO Works Closely With - Senior Recruitment Lead - Operations Team - Client Success Team - Occasionally clients - Payroll & Administrative Support

Role Description - Manage the full onboarding process for new hires, ensuring a smooth and positive experience - Maintain consistent communication with new and existing staff to support engagement and retention - Build and nurture strong relationships with team members across the organisation - Coordinate onboarding schedules, documentation, and system access - Utilise tools such as Google Workspace (Docs, Sheets, Drive, etc.) to manage records and workflows - Act as a point of contact for HR-related queries from staff - Support HR administrative tasks, including maintaining employee records and compliance documentation - Collaborate with internal teams to ensure onboarding processes are efficient and up to date - Monitor onboarding progress and follow up to ensure completion of all required steps Qualifications - Proven experience in an HR or onboarding role, preferably within a staff-facing environment - Extensive professional work experience demonstrating reliability and accountability - Strong interpersonal skills with the ability to build and maintain relationships - Highly organised with the ability to juggle multiple tasks and priorities effectively - Excellent communication skills (written and verbal) - Comfortable using Google Workspace and other digital tools - Ability to work independently and problem-solve proactively - Detail-oriented with strong administrative capabilities - Comfortable working U.S. hours Requirements - Remote work from home Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Serve a diverse international student body for undergraduate-level programs • Provide subject matter guidance to a group of 20-25 undergraduate online students • Support in learning skills like academic writing, research and time management • Conduct 1:1 and small group tutoring sessions • Mark assessments with long-form feedback

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will - Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy - Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products - Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation - Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis - Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development - Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review - Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change Qualifications Here's what we're looking for: - 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills - Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus - Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy - Comfortable with multi-tasking; able to work under intense pace and high pressure - Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials - The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback - Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) - Great attention to details, sensitive to issues or potential issues and proactively seek for solutions - Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact - Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. - Ability to work on a flexible schedule - Familiarity with Microsoft Office suite and CRM software - Customer service experience - Payment related experience (banking, forex company) - International experience (preferred) Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote