• Own the day-to-day operational management of the Global University. • Establish and maintain the University operating model, governance framework, and delivery processes. • Drive execution against the University roadmap and annual priorities. • Develop scalable processes that support rapid content creation, maintenance, and delivery. • Ensure consistency of learner experiences across all University audiences and programs. • Serve as the University PMO leader responsible for planning, prioritization, resource allocation, and program execution. • Implement project management methodologies, sprint planning, intake processes, and delivery workflows. • Manage University program portfolios, project schedules, milestones, dependencies, and stakeholder communications. • Develop executive dashboards and reporting frameworks. • Monitor risks, issues, and mitigation plans across University initiatives. • Create and maintain University standard operating procedures (SOPs). • Define content development standards, review processes, publishing workflows, and lifecycle management practices. • Establish governance frameworks for curriculum development, certifications, and content maintenance. • Lead the University content production model across instructional design, content creation, certifications, and learning programs. • Develop scalable content development workflows that improve efficiency and reduce production cycle times. • Manage intake and prioritization of learning requests from stakeholders. • Ensure appropriate resourcing and workload balancing across content development teams. • Establish University quality assurance standards and review processes. • Oversee certification governance, including exam management, certification maintenance, and credential quality standards. • Ensure University assets remain accurate, current, and aligned with product strategy. • Measure and continuously improve training effectiveness. • Partner closely with Sales Enablement, Partner Enablement, Customer Success, Professional Services, Technical Support, Product Management, Product Marketing, and Global Enablement leadership.

Role Description This individual will lead technical operations for a cloud-native (AWS) data and AI platform supporting a federal program; own reliability, observability, incident response, platform engineering, and data-product operationalization. - Serve as primary technical owner for platform availability, reliability, and operational runbook development for data pipelines, feature stores, model serving, and supporting infrastructure. - Work closely with the SRE Lead to design and operationalize SRE practices (SLIs/SLOs/SLAs, error budgets, toil reduction) to transition teams from DevOps to SRE. - In collaboration with SRE Lead, build and maintain monitoring, alerting, and observability across data and AI stacks (ETL/ELT, data lakes/warehouses, model training & serving), including metrics, distributed tracing, and centralized logging. - Lead incident management: on-call rotations, incident response, RCA, remediation tracking, and continuous improvement. - In collaboration with SRE Lead, automate operational workflows (deployments, scaling, recovery) using IaC (Terraform/CloudFormation) and CI/CD pipelines; reduce manual operational toil. - Define and enforce runbooks, backup/restore, RTO/RPO, and disaster recovery for data and ML systems. - Partner with data product owners, ML engineers, security, and compliance to ensure production readiness, access controls, and federal compliance requirements. - Manage capacity planning, cost optimization, and performance tuning of AWS resources for data and ML workloads. - Mentor and lead an ops/SRE team; set technical priorities and coordinate cross-functional platform changes. - Maintain vendor and third-party integrations and coordinate upgrades/patching under federal change-control processes. - Track and report reliability metrics and operational maturity improvements to stakeholders. Qualifications - 10+ years of directly relevant IT work experience. - 7+ years technical operations / platform / SRE experience supporting data-intensive systems; 3+ years in AWS production environments. - Deep understanding of data products and product ownership: data lineage, stewardship, SLAs, and consumer contracts. - Proven experience operating data platforms: Databricks, Airflow, S3, Kafka/Kinesis, Airflow. - Strong SRE practice knowledge: SLI/SLO design, incident response, runbooks, chaos/failure-mode testing. - Hands-on with observability tooling (Prometheus, Datadog, OpenTelemetry) and log/tracing systems. - Familiar with IaC (Terraform or CloudFormation), CI/CD (GitHub Actions/Jenkins/ArgoCD), container orchestration (EKS/Kubernetes), and scripting (Python, Bash). - Solid security and compliance experience for federal environments (RBAC, encryption, secrets management). - Excellent written and verbal communication; ability to produce clear runbooks, RCA reports, and brief leadership. Requirements - AWS Certified Solutions Architect – Associate (desirable). - Prior experience with ML lifecycle/MLOps tooling (SageMaker, Databricks) and feature stores. - Experience migrating teams from DevOps to SRE and driving organizational change. - Experience with cost optimization and governance of large AWS data/ML workloads. - Familiarity with federal program processes, change control, and procurement cycles. - Active federal clearance or ability to obtain one. Benefits - Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. - Salary Range: The proposed salary range for this role is $160,000 to $175,000 USD. The salary range provided is a good faith estimate representative of all experience levels. Karsun considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. - Third Party Resumes: Karsun does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Karsun and Karsun will not be obligated to pay a placement fee. - Clearance Information: This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. - Location: To be considered for this role, you must reside in one of the following states: CA, CO, DC, FL, GA, IL, MD, NJ, NY, NC, OH, OK, PA, SC, TX, VA, WV. - Applicants must be authorized to work in the U.S. We may consider candidates currently in H-1B status who are eligible for transfer.

Role Description - Du verantwortest die Systemarchitektur sowie die kontinuierliche Weiterentwicklung unserer Charging-Operations-Systeme – mit Fokus auf CPMS und Charging Backend. - Du sicherst den stabilen Betrieb unserer Systeme: Du überwachst und analysierst Auffälligkeiten, betreibst Troubleshooting, entwickelst nachhaltige Lösungen und sorgst für eine saubere Dokumentation. - Du gestaltest die Schnittstellen und Datenflüsse zwischen CPMS, OCPP/OCPI, Roaming-, EMP- und CPO-Partnern, Payment- und Abrechnungssystemen sowie internen Systemen wie unserem ERP. - Du erkennst Optimierungspotenziale und steigerst durch die Umsetzung effizienter Prozesse und Automatisierungen die Qualität und Leistungsfähigkeit unseres Betriebs. - Du etablierst und pflegst Operations-Standards, dokumentierst Betriebsprozesse und treibst den Aufbau eines nachhaltigen Wissensmanagements voran. Qualifications - Abgeschlossenes Studium im Bereich Informatik, Elektrotechnik, Energietechnik oder eine vergleichbare Qualifikation. - Mehrjährige Berufserfahrung und gute Kenntnisse in der Plattformbetrieb und Systemarchitektur, idealerweise in den Bereichen Ladeinfrastruktur, IoT oder Energie. - Charging Backends (CPMS) und Standards wie OCPP/OCPI beherrschst Du sicher. Zusätzliches Wissen rund um Roaming, Payment oder Billing rundet Dein Profil ab. - Zu Deinen Stärken gehören das saubere Erfassen, Strukturieren und Umsetzen von Anforderungen in Zusammenarbeit mit internen wie externen Partnern. - Dich zeichnen eine strukturierte, selbstständige Arbeitsweise und eine klare Kommunikation aus. - Sehr gute Deutsch- und gute Englischkenntnisse. Benefits - Flexible Arbeitszeiten, 100% remote innerhalb Deutschlands möglich und 30 Tage Urlaub. - Entwicklung echter Energy-Produkte mit physischem Impact. - Hohe Eigenverantwortung und ein internationales Arbeitsumfeld. - Gesundheitsangebote. - Betriebliche Altersvorsorge. - Offenes, persönliches Miteinander mit flachen Hierarchien. - Regelmäßige Firmen- und Teamevents.

Role Description An exciting opportunity has arisen for an experienced Operations Director to lead a growing Complex Community Care division within an established healthcare organisation. This is a pivotal leadership role responsible for overseeing the performance, quality, growth, and consistency of community-based services across multiple regions. Working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams, you will play a key role in shaping the future of the division while ensuring the delivery of safe, compliant, and high-quality care. This opportunity would suit a strategic and commercially minded operational leader who can balance growth, quality, and performance while developing high-performing teams and supporting long-term organisational success. - Lead the Community Care division with clear strategic direction and accountability - Provide leadership, coaching, and support to Regional Operations Managers, Clinical Leads, and branch leadership teams - Drive operational performance across multiple regions, ensuring branches achieve quality, compliance, financial, and growth targets - Identify areas of underperformance and implement effective improvement plans - Strengthen consistency in branch operations, reporting, governance, and decision-making - Support the continued development and growth of the Community Care offering - Work closely with commercial, marketing, and operational teams to support sustainable growth - Ensure services consistently meet and exceed CQC and regulatory requirements - Promote a culture of continuous improvement, quality, and accountability - Oversee divisional budgets, profitability, forecasting, and financial performance - Support succession planning, leadership development, and employee engagement initiatives - Build strong relationships with key internal and external stakeholders Qualifications - Significant senior operational leadership experience within Health & Social Care - Strong background in Community Care, Homecare, or Domiciliary Care services - Experience managing multi-site operations and senior leadership teams - Excellent understanding of CQC regulations, governance, safeguarding, and quality frameworks - Strong commercial awareness with experience managing budgets and P&L performance - Demonstrable success in driving operational improvement, service growth, and cultural change - Strategic thinker with the ability to maintain strong operational oversight - Exceptional leadership, communication, and stakeholder management skills - Experience operating at Senior Leadership or Executive level - Strong decision-making and problem-solving capabilities - Willingness to travel nationally as required Benefits - Salary up to £90,000 DOE - Performance-related bonus structure - Fully remote working with national travel - Opportunity to lead and shape a growing Community Care division - Significant influence over operational strategy and future growth - Supportive executive leadership team - Long-term career progression opportunities - Autonomy to drive innovation, quality, and operational excellence