• Build relationships with our clients to better understand their unique needs and concerns • Fulfill requests and answer questions for internal and external customers • Respond promptly to customer inquiries via phone or electronically • Provide excellent customer service to both internal and external clients • Organize the workflow to meet customers’ time frames and demands • Navigate between multiple databases quickly and accurately • Recommend process improvements where applicable • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Role Description As a Client Service Analyst you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Retail client teams. - Key point of contact to the client for service-related requests or issues - Engage in a consultative manner with clients when helping solve/manage content deliverables - Assist Client by providing report creation and editing services - Assist in providing on-time quality deliverables via Circana’s Unify platform - Answer general questions regarding the aforementioned applications and tools - Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships. - Weekly update and QC of client’s syndicated tools using Unify Dimension Builder Qualifications - 1+ years of experience - Demonstrated ability to learn and utilize various computer software, including MS Excel. - Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company - Demonstrated expertise in translating data and analysis into relevant implications. - Experience with syndicated data is a plus. - Strong project management and process skills - Able to engage in consultative manner with clients when helping solve/manage content deliverables - Flexibility of work schedule to cover night and weekend work when needed - Bachelor’s degree preferred; business, analytics, data, technology ideally Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Paid time off - Medical/dental/vision insurance - 401(k)

Role Description We are looking for a Client Services Bidding & Feasibility to contribute to our mission by owning the end-to-end bidding and feasibility process for healthcare market research projects. - Lead feasibility assessments for proposed market research projects by leveraging internal data, past performance, and real-time input from delivery teams. - Develop accurate, strategic pricing and compelling proposals that position Konovo competitively and highlight our differentiated value. - Collaborate across global operations, project delivery, panel access, and commercial teams to vet timelines, budgets, and risks. - Partner closely with Sales and Account Management to craft responses that win work while protecting delivery success. - Analyze win/loss trends and evolve our bidding frameworks to improve accuracy, competitiveness, and margin over time. Qualifications - 2+ years of experience in bidding, pricing, feasibility, or proposal development in a healthcare or market research setting. - Proven ability to synthesize inputs from diverse stakeholders into accurate, well-scoped bids that align with both client expectations and internal delivery capabilities. - Strong analytical skills, with comfort building cost models and working with uncertainty or limited inputs. - Understanding of qualitative and quantitative research methodologies, especially as applied in healthcare or life sciences. - Exceptional written and verbal communication skills in English; additional language(s) a plus. - Experience with Microsoft Excel and PowerPoint; familiarity with Salesforce or proposal tools is a bonus. - An adaptable, self-directed approach and an appetite for continuous learning in a fast-changing environment. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

Role Description We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience. This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes. - Coordinate and support reservation and scheduling requests - Assist clients with updates, changes, and confirmations - Maintain accurate records and documentation in internal systems - Communicate clearly and professionally with clients via email, phone, and messaging tools - Follow established workflows, procedures, and timelines - Provide timely follow-up to support a positive client experience - Collaborate with internal teams to ensure reservation accuracy and consistency Qualifications - Strong organizational and time-management skills - Excellent written and verbal communication abilities - Ability to work independently in a remote setting - Comfortable using computers and learning new systems - High attention to detail and accuracy - Customer-focused with a professional and dependable approach Requirements - Background in reservations, scheduling, customer support, or administrative roles - Familiarity with booking, scheduling, or CRM-style systems - Prior remote or virtual work experience Benefits - Fully remote position - Flexible scheduling based on operational needs - Structured training and ongoing support provided - Collaborative and process-driven team environment Equal Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.