Role Description The Patient Access Specialist is responsible for: - Financial counseling, collecting co-pays and deductibles, and providing financial assistance education to patients and their families. - Stat registering, scheduling appointments, and completing registration by collecting and entering all pertinent financial and demographic information into the ADT system. - Verifying insurance benefit information and generating the ABN. - Reviewing orders for compliance and completing MSP. - Obtaining financial and treatment consents and placing ordered medical procedures. - Obtaining pre-certification when applicable while maintaining compliance with regulatory requirements. The Patient Access Specialist must demonstrate: - Customer Focus with Patience, Composure, and Compassion. - Ability to Deal with Ambiguity by effectively coping with change. - Strong Time Management skills and Interpersonal Savvy while supporting Peer Relationships. - Expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. They must comprehend the hospital’s financial policies, apply them to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialists are required to maintain excellent customer service standards at all times to effectively communicate with physicians, physician offices, patients, and co-workers. They must efficiently perform all duties while ensuring patient confidentiality and privacy rights. Qualifications - Minimum Level of Education Required: High School completion / GED. - Preferred educational qualifications: Associates Degree preferred in healthcare or related business field. - Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm. - Licensure/Certification/Registration: Medical Terminology certification preferred. Requirements - Minimum Level of Experience Required: 1 - 3 years of job-related experience. - Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. - Applicable class work may be substituted for previous work experience.

• Own and manage the CFO’s calendar, inbox, priorities, and follow-through across multiple workstreams, ensuring high-impact items are prioritized and executed. • Act as a true execution partner, bridging communication between leadership, vendors, legal, finance, operations, and external stakeholders. • Support business operations and strategic initiatives, helping drive accountability, tracking deliverables, and ensuring projects move forward. • Coordinate vendor relationships, contracts, renewals, and support operational due diligence processes. • Assist with legal and compliance-related workflows, including contract coordination, documentation tracking, trademarks, patents, and other high-stakes processes. • Support financial operations by reviewing reports, tracking budgets, vendor pricing, invoices, and identifying inconsistencies or opportunities for optimization. • Build, maintain, and improve systems, SOPs, workflows, dashboards, and operational processes to improve efficiency and reduce executive overhead. • Leverage AI tools (Claude, ChatGPT, automation tools, AI agents) to optimize workflows, documentation, and operational execution. • Prepare meeting materials, agendas, executive briefings, and maintain accountability around follow-ups and key action items. • Support exit readiness initiatives, data rooms, and confidential documentation processes as needed. • Coordinate travel, logistics, and ad hoc executive support requests in fast-changing environments.

• Own the day-to-day operational management of the Global University. • Establish and maintain the University operating model, governance framework, and delivery processes. • Drive execution against the University roadmap and annual priorities. • Develop scalable processes that support rapid content creation, maintenance, and delivery. • Ensure consistency of learner experiences across all University audiences and programs. • Serve as the University PMO leader responsible for planning, prioritization, resource allocation, and program execution. • Implement project management methodologies, sprint planning, intake processes, and delivery workflows. • Manage University program portfolios, project schedules, milestones, dependencies, and stakeholder communications. • Develop executive dashboards and reporting frameworks. • Monitor risks, issues, and mitigation plans across University initiatives. • Create and maintain University standard operating procedures (SOPs). • Define content development standards, review processes, publishing workflows, and lifecycle management practices. • Establish governance frameworks for curriculum development, certifications, and content maintenance. • Lead the University content production model across instructional design, content creation, certifications, and learning programs. • Develop scalable content development workflows that improve efficiency and reduce production cycle times. • Manage intake and prioritization of learning requests from stakeholders. • Ensure appropriate resourcing and workload balancing across content development teams. • Establish University quality assurance standards and review processes. • Oversee certification governance, including exam management, certification maintenance, and credential quality standards. • Ensure University assets remain accurate, current, and aligned with product strategy. • Measure and continuously improve training effectiveness. • Partner closely with Sales Enablement, Partner Enablement, Customer Success, Professional Services, Technical Support, Product Management, Product Marketing, and Global Enablement leadership.

Role Description This individual will lead technical operations for a cloud-native (AWS) data and AI platform supporting a federal program; own reliability, observability, incident response, platform engineering, and data-product operationalization. - Serve as primary technical owner for platform availability, reliability, and operational runbook development for data pipelines, feature stores, model serving, and supporting infrastructure. - Work closely with the SRE Lead to design and operationalize SRE practices (SLIs/SLOs/SLAs, error budgets, toil reduction) to transition teams from DevOps to SRE. - In collaboration with SRE Lead, build and maintain monitoring, alerting, and observability across data and AI stacks (ETL/ELT, data lakes/warehouses, model training & serving), including metrics, distributed tracing, and centralized logging. - Lead incident management: on-call rotations, incident response, RCA, remediation tracking, and continuous improvement. - In collaboration with SRE Lead, automate operational workflows (deployments, scaling, recovery) using IaC (Terraform/CloudFormation) and CI/CD pipelines; reduce manual operational toil. - Define and enforce runbooks, backup/restore, RTO/RPO, and disaster recovery for data and ML systems. - Partner with data product owners, ML engineers, security, and compliance to ensure production readiness, access controls, and federal compliance requirements. - Manage capacity planning, cost optimization, and performance tuning of AWS resources for data and ML workloads. - Mentor and lead an ops/SRE team; set technical priorities and coordinate cross-functional platform changes. - Maintain vendor and third-party integrations and coordinate upgrades/patching under federal change-control processes. - Track and report reliability metrics and operational maturity improvements to stakeholders. Qualifications - 10+ years of directly relevant IT work experience. - 7+ years technical operations / platform / SRE experience supporting data-intensive systems; 3+ years in AWS production environments. - Deep understanding of data products and product ownership: data lineage, stewardship, SLAs, and consumer contracts. - Proven experience operating data platforms: Databricks, Airflow, S3, Kafka/Kinesis, Airflow. - Strong SRE practice knowledge: SLI/SLO design, incident response, runbooks, chaos/failure-mode testing. - Hands-on with observability tooling (Prometheus, Datadog, OpenTelemetry) and log/tracing systems. - Familiar with IaC (Terraform or CloudFormation), CI/CD (GitHub Actions/Jenkins/ArgoCD), container orchestration (EKS/Kubernetes), and scripting (Python, Bash). - Solid security and compliance experience for federal environments (RBAC, encryption, secrets management). - Excellent written and verbal communication; ability to produce clear runbooks, RCA reports, and brief leadership. Requirements - AWS Certified Solutions Architect – Associate (desirable). - Prior experience with ML lifecycle/MLOps tooling (SageMaker, Databricks) and feature stores. - Experience migrating teams from DevOps to SRE and driving organizational change. - Experience with cost optimization and governance of large AWS data/ML workloads. - Familiarity with federal program processes, change control, and procurement cycles. - Active federal clearance or ability to obtain one. Benefits - Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. - Salary Range: The proposed salary range for this role is $160,000 to $175,000 USD. The salary range provided is a good faith estimate representative of all experience levels. Karsun considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. - Third Party Resumes: Karsun does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Karsun and Karsun will not be obligated to pay a placement fee. - Clearance Information: This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. - Location: To be considered for this role, you must reside in one of the following states: CA, CO, DC, FL, GA, IL, MD, NJ, NY, NC, OH, OK, PA, SC, TX, VA, WV. - Applicants must be authorized to work in the U.S. We may consider candidates currently in H-1B status who are eligible for transfer.