Title: Associate Dean, School of Education Location: US CA Remote time type Full time job requisition id R-2020 Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in California. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE ​​The Associate Dean of the School of Education supports the Dean in advancing the vision, mission, and strategic plan of the institution. The Associate Dean plays a pivotal role in the operational leadership and administration of the school, assisting in the management of academic programs, accreditation readiness, faculty management, student engagement, and other operational activities. Working collaboratively with the Dean and other members of the leadership team, the Associate Dean promotes a culture of excellence, continuous improvement, and innovation. This position serves as a key representative of the School of Education within the institution and contributes to its engagement with external partners at the local, state, and national levels.​ TYPE OF SUPERVISION: Receive ​general direction​ from the ​Dean of Education​. ​​General Direction — indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally, the incumbent is in charge of an area of work and typically formulates policy for this area but does not necessarily have final authority for approving policy.​ POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Curriculum Oversight - Implement curriculum revisions approved through university governance by coordinating with program directors and faculty to launch, modify or phase out programs and courses - Coordinate faculty contributions to course content and incorporate feedback from students and external partners (employers, community organizations, professional practitioners) to update and improve the curriculum - Review, approve, and maintain catalog content for School programs and courses to ensure accuracy, clarity, and alignment with approved curricula - Support program and accreditation review activities by monitoring compliance with regulatory and accreditation standards, coordinating assessment of programs and courses, and documenting findings for continuous improvement - Oversee ongoing review of program and course portfolios by managing review cycles, monitoring alignment with learning outcomes, incorporating elements that advance program development (such as certifications, experiential learning, and microcredentials), and recommending course revisions or inactivations as needed - Advance academic quality by promoting consistent instruction and evaluation practices Faculty and Staff Oversight - Support faculty staffing plans by recruiting and onboarding new faculty and addressing upcoming staffing changes, evaluating faculty performance, and making recommendations for promotions and reappointments - Manage faculty workload plans and in‑year adjustments to ensure adequate program and course coverage within School - Supervise faculty directors, faculty and/or support staff, overseeing teaching quality, performance, and peer‑mentoring structures - Promote faculty growth by coordinating relevant professional development opportunities and fostering faculty engagement and a strong sense of academic community - Foster an inclusive, student‑centered learning environment by ensuring faculty comply with accessibility and policies impacting learner needs Academic Administration - Maintain open communication and coordinate the flow of key academic and operational information across schools, faculty, staff, and support units - Coordinate academic program operations by managing course scheduling and program documents, monitoring program performance, and collaborating with academic leaders to ensure aligned, high‑quality curricula - Ensure consistent implementation of academic policies and manage complex student issues, including escalations, appeals, and concerns, in collaboration with relevant university partners - Represent the School on internal committees and at relevant professional associations, regulatory bodies, and accrediting agencies, as requested by the Dean - Use data analytics to monitor key program and student success metrics, and apply findings to guide strategic improvements and reporting - Use technology, including university approved AI tools, to enhance teaching, learning, and academic operations Fiscal Management - Assist the Dean in managing School's fiscal affairs, including approval of faculty and staff expenses such as travel and professional development funds - Provide input on budget planning, forecasting, and resource allocation Outreach - Develop and maintain external partnerships and representations that promote the School’s programs and support its strategic goals - Collaborate with internal stakeholders to align outreach, communications, and program materials with the School’s strategic goals Other - Perform other duties, as assigned by Dean POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: - Requires a master’s degree from an accredited institution in education or a closely related field. A terminal degree (e.g., Ed.D. or Ph.D.) is preferred. - ​A minimum of five years of exemplary online teaching experience in higher education - ​A minimum of three years of experience in online program and course development - ​A minimum of three years of experience in the administration of online higher education programs (e.g., service in program or curriculum leadership, committee or governance roles, or faculty supervision/coordination) - ​Experience working effectively with non-traditional and adult learners​ ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: - ​​Strong leadership and management skills, with the ability to guide teams, drive execution, and foster a culture of accountability, collaboration, and continuous improvement. - ​Strong strategic and operational capabilities in designing, implementing, and evaluating online academic initiatives across the academic life cycle (e.g., curriculum, faculty, students, assessment, accreditation, and quality). - ​Excellent communication and interpersonal skills, with the ability to build effective relationships across distributed academic, operational, and enterprise stakeholders. - ​Knowledge of online and hybrid learning modalities, learning technologies. and emerging trends that enhance teaching, learning, and student engagement. - ​Proficiency with data-informed decision-making, including interpreting academic and operational metrics to diagnose issues, identify trends, and improve outcomes. - ​Understanding of accreditation, assessment, and academic policy frameworks relevant to programs, with the ability to ensure compliance and alignment. - ​Commitment to fostering equitable, inclusive, student-centered learning environments that value diverse backgrounds and lived experiences. - ​Professional disposition characterized by emotional intelligence, discretion, resilience, and a growth mindset.​ Machines, Tools, Equipment, Electronic Devices and Software: ​​Microsoft Office Suite, video conferencing platforms (such as Zoom, Microsoft Teams), Learning Management Systems (such as Brightspace, Blackboard) and other typical enterprise-type software used in educational organizations (such as Banner, Workday).​​ Contact with Students: ​Frequent​ Contact with Faculty and/or Staff: ​Frequent​ Contact with Community and Vendors: ​Occasional​ SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. The hiring range for this position is $111,000 - $122,000 annually. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

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Role Description At Finding Mastery, we help individuals and organizations unlock their potential at the frontier of high performance and wellbeing. We are looking for a CRM Specialist who is obsessed with the "science of the system." Your mission is to ensure our technology ecosystem, the backbone of our relationships with leaders, teams, and our community, is seamless, insightful, and scalable. You won’t just manage a database; you will help us understand the people we serve so we can provide them with the tools they need to be their best. What You’ll Do (Responsibilities) - System Architecture: Own the health, configuration, and evolution of our CRM. You’ll design workflows that make life easier for our sales, marketing, and coaching teams. - The "Human" Data: Audit and maintain data integrity. You’ll ensure that every interaction, from a podcast listener to an enterprise client, is captured accurately to provide a 360-degree view of our ecosystem. - Performance Analytics: Build and manage dashboards that track the "pulse" of the business. You’ll translate complex data sets into actionable insights for leadership. - Automation Mastery: Design and implement automated lead-nurturing paths and customer journeys that feel personal, not robotic. - Cross-Functional Collaboration: Act as the bridge between Marketing, Sales, and Operations, ensuring no one is working in a silo. - User Training: Empower the team by creating documentation and leading "mastery sessions" to ensure everyone is using our tools effectively. Qualifications - The Technician: 3+ years of experience in CRM administration (HubSpot or Salesforce preferred). You know how to build custom objects, complex workflows, and API integrations. - The Analyst: You don't just see numbers; you see patterns. You are proficient in Excel/Google Sheets and data visualization tools. - The High Performer: You thrive in fast-paced environments. You are detail-oriented (nothing slips through the cracks) but can also think big-picture. - The Learner: You have a growth mindset. You’re likely a fan of the podcast or the world of psychology/performance and are eager to apply those principles to your work. - Human-First: You understand that behind every data point is a person. You prioritize user experience and ethical data handling. Requirements - 3+ years of experience in CRM administration (HubSpot or Salesforce preferred). - Proficient in Excel/Google Sheets and data visualization tools. - Detail-oriented with the ability to think big-picture. - Growth mindset and interest in psychology/performance. - Prioritizes user experience and ethical data handling. Benefits - Salary Range: $75,000 – $95,000 per year (Commensurate with experience). - Comprehensive health, dental, and vision insurance. - 401(k) matching. - Professional development opportunities in the field of high performance.