• Monitorar aplicações e ambientes hospedados, acompanhando disponibilidade e desempenho • Diagnosticar e resolver incidentes relacionados a servidores, aplicações, bancos de dados, DNS, e-mail e certificados SSL • Analisar métricas, logs e indicadores para identificar causas raiz de problemas • Atuar em troubleshooting avançado de performance em aplicações e infraestrutura • Apoiar clientes na resolução de demandas técnicas complexas • Colaborar com times internos na escalada e resolução de incidentes • Realizar manutenções preventivas e sugerir melhorias contínuas nos ambientes gerenciados • Documentar procedimentos, análises e soluções técnicas • Participar de projetos de migração, otimização e evolução de infraestrutura

• Develop, maintain, and enhance EVS internal software products and digital tools, contributing across user interfaces, APIs, databases, and backend services. • Write clean, maintainable, and well-documented code while participating in code reviews, technical discussions, and release activities. • Troubleshoot issues, perform root cause analysis, and contribute to ongoing improvements that enhance application reliability and performance. • Collaborate with senior developers to learn best practices, architectural patterns, and scalable software development approaches. • Support database development efforts including schema design, SQL query optimization, data migrations, and system integrations. • Work with PostgreSQL, PostGIS, and related technologies to support data-driven applications and engineering workflows. • Assist with cloud-hosted applications and services, gaining experience with deployment, monitoring, and CI/CD processes. • Build and enhance modern web applications using JavaScript, TypeScript, React, or similar technologies. • Support map-based applications, spatial data visualization, and geospatial workflows with guidance from senior team members. • Gather user feedback and continuously improve application usability, performance, and functionality.

• Diseñar e implementar soluciones de IA Generativa para automatizar procesos. • Desarrollar agentes conversacionales. • Integrar modelos de lenguaje en aplicaciones empresariales.

• Lead architectural design for a critical problem domain — including AI/ML systems, data pipeline infrastructure, search/retrieval, and platform scalability — owning key deliverables that drive customer success. • Collaborate with cross-functional teams — backend, infrastructure, security, and product — to integrate advanced technologies into our core platforms. • Spearhead the development of scalable, secure, and performant cloud-native solutions that solve critical real-world challenges for our customers. • Drive continuous improvement in DevSecOps, observability, CI/CD, and compliance automation to ensure high-quality and sustainable project outcomes. • Mentor and develop senior engineers, fostering a culture of technical growth and continuous improvement across the organization. • Unblock the hardest cross-team technical challenges, aligning multiple teams around shared technical goals and consistent architectural decisions.