• Lead architectural design for a critical problem domain — including AI/ML systems, data pipeline infrastructure, search/retrieval, and platform scalability — owning key deliverables that drive customer success. • Collaborate with cross-functional teams — backend, infrastructure, security, and product — to integrate advanced technologies into our core platforms. • Spearhead the development of scalable, secure, and performant cloud-native solutions that solve critical real-world challenges for our customers. • Drive continuous improvement in DevSecOps, observability, CI/CD, and compliance automation to ensure high-quality and sustainable project outcomes. • Mentor and develop senior engineers, fostering a culture of technical growth and continuous improvement across the organization. • Unblock the hardest cross-team technical challenges, aligning multiple teams around shared technical goals and consistent architectural decisions.

• Contribute code, designs, documentation and technical expertise to implement solutions to complex applications problems for clients in the Pharmacy and POS space. • Responsible for performing functional and performance automated tests and unit tests and analyze clients’ needs in order to expand or modify systems to meet those needs. • Facilitate the development of incremental features to improve existing systems to enable clients to seamlessly process their customers’ transactions and operate their businesses more efficiently and profitably. • Partner with teams to provide technical expertise in the development of new systems features and products that align with overall systems architecture strategy. • Learn how computer systems currently function and how they are utilized by clients. • Use this knowledge to identify technical and functional gaps and areas for improvement to meet clients’ needs. • Develop, document, and revise system design procedures, test procedures, and quality standards. • Design and implement system enhancements, executing unit, integration and acceptance testing to meet business requirements. • Monitor and review procedures and client issues so as to improve current computer systems and client experience and make recommendations based on analysis to improve the customer’s efficiency and effectiveness. • Review system capabilities, workflow and scheduling limitations, as well as evaluate existing systems to determine effectiveness and perform upgrades as needed.

• Identify, define, and solve basic problems • Ensure solutions meet specifications, cover the “happy path” • Use AI coding agents and other AI tools boldly to accelerate development workflow • Curate technical documentation to support delivery, maintenance • Participate in collaborative relationships • Support organizational changes • Respond to code reviews in a timely manner and make appropriate changes

• Interacting with customers as a Customer Reliability Engineer (CRE). • Applying Site Reliability Engineering (SRE) best practices to customers. • Bringing these practices to the Isovalent software suite running on-premises and in major cloud providers on Kubernetes. • Gaining a deep understanding of customers and their architectures. • Working with various stakeholders for world class support and issue resolution to incidents.