• Leads Apptio Implementation: Oversee the end-to-end deployment of the Apptio platform, ensuring alignment with organizational goals and adherence to timelines. • Partners with IT, finance, and business leaders to capture and translate requirements into actionable TBM solutions. • Manages the collection, integration, and maintenance of financial, operational, and consumption data for accurate Apptio reporting. • Establishes and maintains a robust Technology Business Management framework to provide transparency into IT spending and value delivery. • Creates governance processes to ensure data quality, tool accuracy, and compliance with organizational policies. • Provides training and ongoing support to key users, ensuring effective adoption of the TBM program across the organization. • Continuously enhances Apptio configurations and reporting capabilities to meet evolving business needs and provide insights into cost optimization opportunities. • Acts as the primary point of contact with Apptio and other TBM-related vendors to ensure tool performance and resolve issues. • Serves as a TBM subject matter expert, advising leadership on best practices and strategic initiatives related to technology financial management. • Defines key performance indicators (KPIs) and metrics to evaluate the success of the TBM program and identify areas for improvement. • Performs other duties as assigned.

• Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members • Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement • Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction) • Clearly define success for team including goals, expectations and KPIs • Embrace a culture that strives to be the most sales savvy operator in the Active Adult space • Lead a performance oriented team that focuses on disciplined execution • Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability • Foster strong engagement through encouragement, supportiveness, and ongoing professional development • Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders • Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes • Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies • Seek to understand and resolve root cause of issues • Represent Company to stakeholders including equity partners in a manner that instills confidence and trust • Regularly visit each community to maintain a strong connection to the teams and pulse on the market

• Be the point of contact with customs authorities, courier companies, and carriers for different issues and negotiation • Stay abreast of changes in import or export laws/regulations • Classify goods according to the tariff coding system • Manage, track, maintain and review (Quality Control) all import/export information and documentation • Coordinate goods dispatch, storage, and delivery • Be able to collect and analyze current shipment data and generate reports • Monitor export/import licenses validity and renewals • Support operational issues regarding customs clearance or shipment delivery • Interact with dedicated study vendors and other PSI departments, as needed

Title: Operations Escrow Officer Location: Remote USA Job Description: If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us  Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values - Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way. - People First - We communicate with honesty and respect to our customers, colleagues, and partners. - Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. - Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. About the Role The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment. Responsibilities - Communicate, timely, professionally and courteously with our borrower and lender customers - Establish and maintain effective working relationships with a variety of lenders - Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower - Communicate with borrower or lender to resolve curative issues as needed - Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted - Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more - Perform pre-close quality review of all title and escrow documents - Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates) - Review and understand lender instructions in their entirety - Complete closings in a timely and high-quality manner - Prepare files for final policy generation, recording, and settlement statement - Confirm vesting during balancing - Ensure all invoices are obtained and funds collected prior to close - Balance a closing disclosure - Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal) - Verify signing details and accuracy of signed loan documents - Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds - Adhere to established quality and compliance standards - Effectively manage and resolve escalations Required Skills & Experience - 5+ years of title & escrow experience with demonstrated success. - Proven customer service experience - Review and understand title search - Possess ability to understand advanced title and curative items - Ability to speak comfortably with Executive Level associates from Lender Partners - Have a driven, positive attitude and ability to work as a team player - Solution Driven - Recognize and mitigate potential risk to organization - Must understand title search/commitment content and requirements to clear for closing - Excellent phone, email, face-to-face and remote communication skills with the - Ability to handle heavy call volume effectively - The ability to operate in a strategic and forward-thinking manner - The ability to multitask, focus as required and to be proactive - Ability to thrive in a fast-paced, metrics-driven work environment - Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents - Open minded to process changes, continuous system updates and enhancements - Proficient in using various computer programs and ability to navigate educational company provided resources. - Diverse Lender experience required - Effective time management - Resware experience a plus! #LI-Remote Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case. This job is also eligible for the following compensation components: Commissions The base salary range for this role is shown below: $53,550—$77,400 USD How we’ll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: - Work/Life Balance - We encourage taking Paid Time Off (PTO)! - 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) - Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment - Health Savings Account (HSA) - 401K with company match program - Short-Term & Long-Term Disability - Supplemental Life and AD&D Insurance - Critical Illness, Injury and Hospital Insurance  We believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.