Title: Deputy Director, Yale Alumni Fund Hybrid Full time job requisition id: 135142WD Job Description: Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview Yale University seeks an experienced and successful manager to join the university’s division of Alumni Affairs and Development. Yale’s annual fund programs, including Yale College, Yale Parents, and the Graduate School and Professional Schools, play a vital role in raising unrestricted funds that support the university’s fundamental priorities. These priorities encompass financial aid, the enhancement of student life, and the advancement of teaching and research. As a senior leader within the Alumni Fund team, the Deputy Director offers strategic leadership and guidance to a dedicated team charged with advancing fundraising and engagement efforts throughout Yale’s annual fund programs. This position is not only a frontline fundraiser but also oversees both staff and volunteers, ensuring that projects and priorities are managed effectively to increase donor participation and provide essential support for the university’s core needs. Reporting directly to the Managing Director of the Yale Alumni Fund, the Deputy Director works collaboratively across the institution, acting as a resource for team members and campus partners. This collaborative approach helps foster a culture of innovation and continuous improvement, which is crucial for sustaining and enhancing engagement and fundraising outcomes among students, alumni, and parents. The ideal candidate for this role will have a proven track record in fundraising, effective staff management, and demonstrated success as a collaborative leader. The Yale Alumni Fund serves as an integral part of Yale University's For Humanity Campaign, a university-wide fundraising initiative designed to address pressing global challenges. This campaign is scheduled to conclude in June 2026. Required Skills and Abilities 1. Proven ability to mentor and guide staff to collaborate with colleagues and execute immediate strategies and long-term projects. Experience in leading, coaching and motivating other professionals. Ability to maintain strict confidentiality. 2. Proven track record in fundraising. Demonstrated accomplishment in managing or executing a wide range of solicitation, marketing, or stewardship activities. 3. Possesses excellent written, oral and presentation skills. Experience synthesizing and prioritizing information from a wide array of sources while maintaining attention to detail and effectively managing workflow. 4. Excellent organizational and analytical skills and the ability to improve business practices and processes. 5. Proactive, productive team contributor with a positive attitude. 6. Possesses initiative, creativity, a data-driven work ethic, and willingness to take personal responsibility for outcomes. Results-oriented, driven to succeed, innovative, and inspired by challenging goals. Principal Responsibilities 1. Directs and grows a team of development professionals responsible for generating an increased volume of successful development activities and establishing a culture that encourages ever- improving levels of performance and responsiveness to donors. 2. Works closely with senior management to develop both short- and long-term fundraising goals and strategies. 3. Works with staff to develop and implement plans to carry out the organization's goals and strategies, including establishing specific activity goals for all phases of the donor/prospect life- cycle (cultivation, solicitation, closure and stewardship). 4. Manages engagement of faculty, administrators, and University officials in fundraising efforts. 5. Personally maintains a portfolio of gift prospects. 6. Works regularly and cooperatively with other development offices to ensure overall development priorities, plans, and initiatives are coordinated. 7. May travel (possibly extensively) commensurate with Yale’s standard expectations for fundraising activity, contact and travel. 8. Performs additional development-related activities/efforts at the request of manager. 9. May perform other duties as assigned. Required Education and Experience Bachelor’s Degree and six or more years of related work experience in an academic institution or an equivalent combination of education and experience. Experience in managing/leading a team of fundraising professionals in an academic setting is preferred. Required License(s) or Certification(s) Valid driver’s license required. Physical Requirements: Physical Requirements: Job Category: Manager Bargaining Unit: NON Compensation Grade: Development Compensation Grade Profile: Deputy Director, Major Gifts (Ungraded) Salary Range: 0.00 - 0.00 Time Type: Full time Duration Type: Staff Work Model: Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Role Description As a Director of Customer Success, you will lead our expansion efforts in a named set of existing accounts by connecting at the level of CXO’s. You will be responsible for: - Participating in Value Engineering and Centres of Excellence exercises in large accounts. - Identifying business problems and working cross-functionally to provide solutions. - Building relationships with important decision-makers within the current accounts. - Generating new opportunities and closing deals in existing accounts. - Demonstrating value realization & ROI of SHIELD through Executive Business Reviews and other channels. - Collaborating effectively with Sales, Engineering, Business Development, Marketing, and Product teams. - Proactively identifying and resolving account success blockers. - Hands-on troubleshooting and debugging to ensure timely resolution of clients' technical challenges. - Periodic review of account performance and identifying improvement opportunities. Qualifications - 8+ years of SaaS Enterprise Sales and/or Account Management experience with large enterprise accounts. - Proven ability to create new opportunities. - Hands-on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL is a plus. - Strong executive presence and ability to develop executive-level (CxO) relationships. - Excellent verbal/written communication skills. - Adept at identifying issues and providing effective solutions. - Proactive in spotting new opportunities or addressing potential issues. - Ability to collaborate effectively with cross-functional teams. Requirements - Strong communication skills to convey complex information clearly. - Understanding of clients’ business goals, monetization strategies, and performance metrics. - Support sales team to increase revenue & strengthen client relationships. - Problem-solving ability to ensure client satisfaction and campaign success. - Team collaboration skills to deliver seamless service to advertisers.

• Build a robust pipeline of foundations with the capacity to make 5-7+ figure gifts. • Develop and execute a comprehensive institutional giving strategy aligned with Crisis Text Line's mission, priorities, and annual revenue goals. • Identify and prioritize a diverse mix of private and family foundations. • Take the lead on cultivating and stewarding funder relationships. • Oversee high-quality grant writing and reporting. • Manage the foundation calendar to ensure timely, high-quality submissions across the portfolio. • Take ownership of advancing prospects through the donor lifecycle by developing tailored engagement strategies. • Shepherd internal stakeholders’ involvement and coordinate input from program leaders and C-suite executives.

• Work on the latest applications of data science to solve business problems. • Serve as the overall lead for the Revenue Growth Management (RGM) program, driving strategic initiatives across pricing, promotions, assortment, and portfolio optimization. • Work directly with client stakeholders to translate business problems into high-level analytics solution designs. • Responsible for managing analytics projects, collaborating with client stakeholders and Tiger’s team situated globally. • Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. • Act as the primary point of contact for client stakeholders and serve as a trusted advisor to VP-level and executive stakeholders. • Define and execute the RGM analytics roadmap, translating business priorities into actionable analytics programs that drive revenue growth and profitability. • Lead client discussions on pricing strategy, promotion effectiveness, trade investment optimization, assortment planning, and commercial performance improvement initiatives. • Partner with business, commercial, sales, marketing, and category management teams to identify opportunities for growth and operational excellence. • Provide strategic recommendations and thought leadership by leveraging analytics to influence key business decisions and long-term growth strategies. • Lead cross-functional teams comprising Analytics, Data Science, Data Engineering, and Business Consulting professionals to deliver high-impact RGM solutions.