SHIELD logo
SHIELD

The mobile-first risk intelligence platform.

Director of Customer Success

Location

Brazil

Posted

22 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director of Customer Success

SHIELD

Role Description As a Director of Customer Success, you will lead our expansion efforts in a named set of existing accounts by connecting at the level of CXO’s. You will be responsible for: - Participating in Value Engineering and Centres of Excellence exercises in large accounts. - Identifying business problems and working cross-functionally to provide solutions. - Building relationships with important decision-makers within the current accounts. - Generating new opportunities and closing deals in existing accounts. - Demonstrating value realization & ROI of SHIELD through Executive Business Reviews and other channels. - Collaborating effectively with Sales, Engineering, Business Development, Marketing, and Product teams. - Proactively identifying and resolving account success blockers. - Hands-on troubleshooting and debugging to ensure timely resolution of clients' technical challenges. - Periodic review of account performance and identifying improvement opportunities. Qualifications - 8+ years of SaaS Enterprise Sales and/or Account Management experience with large enterprise accounts. - Proven ability to create new opportunities. - Hands-on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL is a plus. - Strong executive presence and ability to develop executive-level (CxO) relationships. - Excellent verbal/written communication skills. - Adept at identifying issues and providing effective solutions. - Proactive in spotting new opportunities or addressing potential issues. - Ability to collaborate effectively with cross-functional teams. Requirements - Strong communication skills to convey complex information clearly. - Understanding of clients’ business goals, monetization strategies, and performance metrics. - Support sales team to increase revenue & strengthen client relationships. - Problem-solving ability to ensure client satisfaction and campaign success. - Team collaboration skills to deliver seamless service to advertisers.

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