• Directly oversees and supervises day to day operations of designated Coding Department teams. • Prioritize, assess, and re-prioritize daily workflows to ensure timely execution of Coding and meeting/exceeding goals/KPI. • Assist with creation of front-end scrubs/edits based on coding guidelines and denial management review. • Effectively manages the team through streamlined improvement initiatives to ensure the team is highly effective for the providers. • Actively participates and maintain strong new hire training process and assist with policy/procedure documentation and process workflow. • Conduct audits of team members to ensure quality initiatives are being met and exceeded. • Identify and document trends in underpayments, denials, aging receivable that compromise the ability of the Coding team to meet established goals. • Assists with resolution of complex claims or projects and trains team to improve follow up efforts. • Strong analytical skills to prepare project data with external payors and partners. • Motivate, train, evaluate, record and report team members performance and progress. • System matter expert of all Coding functions across the team to maintain a highly efficient and productive team and to ensure process can be trained effectively. • Assist Management in establishing weekly/monthly goals, ensure Coding team members are utilizing all resources and meeting and/or surpassing weekly/monthly KPI’s. • Assist manager with preparing weekly and monthly RCM reporting metrics to remediate any items outside established KPI including status report of projects. • Research and maintain understanding of policy changes across the RCM markets. • Daily reviews of the following programs: Incoming claim/denial volumes, daily billing, rejections, evaluate clean claim rates, and team workflows. • Assist manager in the interview process. • Assist with preparation of team meetings focused on collaboration and process improvement. • Assist Manager with employee performance appraisals and work with the coding team on skill development.

• Support the Field Operations Director in executing field operations strategies across assigned projects. • Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations. • Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans. • Review project documents, drawings, schedules, and scopes to prepare for effective field execution. • Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director. • Monitor field productivity, safety, quality, and schedule performance across assigned jobs. • Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs. • Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements. • Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations. • Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed. • Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations. • Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies. • Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution. • Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely. • Participate in lessons-learned meetings and provide feedback to improve future project planning and execution. • Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback. • Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations. • Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel. • Support the Field Operations Director during audits, reviews, and leadership meetings as required. • Additional responsibilities may be assigned as business needs evolve.

Role Description We're building the world's first AI-powered management consulting firm for small businesses — and we need operators, not advisors, to run it. Trainual helps 7,600+ growing companies document how they run. We've built the playbook software. Now we're building the program that sits on top of it — the Operational Excellence Program (OEP). As an OEP Consultant, you'll carry a book of ~20 businesses. You'll know them. You'll be embedded in their operations, understand their people, challenges, and help them figure out how to actually run better — not just how to use software better. This isn't a support role. It's not a training role. It's a consulting role, powered by AI, at a company with the tools and customer base already in place to make it work. You'll carry ~20 client accounts with: - Roughly 10-20 calls per week. - Constant async touchpoints via email, Slack, or Teams. - Using Trainual's AI insights to spot problems before your clients do. - Auditing their operations against best practices. - Coming to every conversation knowing their business as well as they do. Qualifications - You've been the operator, not the strategist. - Experience as a Director of Operations, a #2 at a small company, a Chief of Staff, or head of Continuous Improvement. - Possibly run your own small consulting practice or been part of an accelerator program like EO Accelerator. - Experience with small to mid-size businesses (25–250 employees). - Business generalist capable of discussing hiring decisions, process design, org structure, program development, and AI tools. - Background in CX or implementation but looking to go deeper with fewer clients. - Energized by being embedded in a business. - Excited about helping build something from the ground up. Requirements - Comfortable moving from process documentation to org planning to AI adoption in a single call. - Experience primarily in smaller, messier environments rather than large enterprises. - Individual contributor role; not focused on managing a team. - Ability to adapt and use judgment rather than relying on a clear script. - Willingness to travel regularly for onsite client meetings. Benefits - Base salary: $125,000 - $175,000/year depending on experience. - Variable component tied to book of business size and renewal rate. - Full benefits, remote-first. - Influence over how the program develops as part of the founding cohort. Success Metrics - At 90 days: Know your clients, audit every account, and run your first set of strategy sessions. - At 6 months: Clients are growing and renewing; you've built a rhythm to manage 20 accounts effectively. - At 12 months: Contributing to scaling the program; understanding what works and what doesn't.

• Serve as the bridge between internal operations and partners, resolving operational, systemic, or process issues efficiently and promptly; • Support the onboarding and training of new partners, ensuring they are properly integrated and aligned with the client’s standards and practices; • Identify and implement opportunities to optimize processes, reduce costs, and mitigate risks within partnerships, driving continuous operational improvement; • Manage financial disbursements, billing, and operations within portals or integrated systems, ensuring compliance across all activities; • Work with data received from partners, cross-reference it with internal databases, assess potential, and support the development of Business Plans for each partner.