• Responsible for routine data extraction, report generation, and variance analysis for defined projects of limited scope • Assists in monitoring key performance indicators and supports the tracking of savings initiatives and contract compliance metrics • Collaborates with Supply Chain colleagues and interfaces with internal customers as directed • Supports team efforts to meet established goals and develops an understanding of how data analysis informs supply chain strategy and operations at Baptist Health • Utilizes data from established sources, under guidance from senior team members, and learns to interpret data within standardized templates and reporting frameworks

• Manage day‑to‑day activities within a defined Food Safety and Quality Assurance functional area • Support the implementation and execution of food safety and quality processes and procedures • Supervise professional employees and lead cross‑functional teams to ensure effective execution of quality initiatives across assigned platforms • Define technical objectives, innovate for continuous food safety and quality improvement • Provide leadership and guidance to your team • Execute strategic priorities cascaded by senior leadership across assigned facilities and platforms • Serve as an expert resource for assigned facilities to drive continuous food safety improvement initiatives • Set goals and supervise direct reports within assigned technical areas of responsibility • Develop and deliver food safety and quality training programs for assigned facilities • Promote and reinforce food safety culture best practices at both corporate and facility levels • Provide mentorship and coaching to quality assurance teams • Conduct food safety and quality audits at internal manufacturing facilities • Apply inspection criteria to assess compliance with internal standards and regulatory and audit requirements • Collaborate cross‑functionally to advance awareness and education related to food safety and quality • Gather and analyze data to identify trends and issues impacting product safety and quality • Provide technical and decision‑making support in managing quality and food safety issues • Support implementation and maintenance of food safety plans to meet company standards and regulatory requirements • Design and implement processes and procedures within assigned technical areas • Participate on cross‑functional teams to ensure effective execution of quality initiatives and supplier process improvements • Provide technical support to functional partners to ensure regulatory compliance and product safety • Maintain effective relationships with packaging material suppliers as needed • Collaborate outside of the Food Safety and Quality Assurance organization to improve efficiency and effectiveness • Manage and execute against the approved budget for the assigned team

Role Description As the Analyst, Supply Chain Operations, you will track trends, consolidate data and update senior leadership on recommended improvements. Your advice and counsel will help create a brighter future for GXO Logistics, our employees and yourself. What you’ll do on a typical day: - Consolidate, track, trend and report on operational data derived from multiple data points - Create reports and other presentations for senior leadership and key stakeholders - Provide tools to operations management and process managers to detect problem areas in real time; take timely action when problems occur - Develop tools, reports, techniques and/or assist with implementing reporting systems for operational support, including ensuring reporting consistency and standardized formatting, creating professional presentations, and documenting processes and issues - Review and create subsequent reporting and process enhancements Qualifications - Bachelor’s degree or equivalent related work or military experience - 1 year of experience in supply chain management and distribution systems - Experience with Microsoft Office, Access and Project Requirements - Outstanding interpersonal, verbal and written communication skills - Excellent documentation and control skills, driven by a desire for continuous process improvement and successful project completion - Solid attention to detail and desire to complete work with a high degree of accuracy - Solid organizational and analytical capabilities Benefits - Competitive compensation - Generous benefits package, including full health insurance (medical, dental and vision) - 401(k) - Life insurance - Disability - More Company Description GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

Role Description The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for clients’ brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skills sets and expertise for the next level. Key Responsibilities - Shipment Execution & Monitoring - Manage daily execution of customer shipments including rating, routing, booking, and tendering. - Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients. - Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time. - Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup. - Customer Communication & Service - Serve as the primary point of contact for shipment-level updates, providing timely and accurate information. - Proactively notify customers of delays, exceptions, and resolution plans. - Respond quickly to client inquiries and requests, ensuring a customer-first experience. - Support Account Managers in executing customer SOPs and meeting service-level agreements. - Issue Resolution & Escalation - Coordinate load recovery in the event of a fall-off, delay, or service failure. - Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved. - Partner with internal teams to ensure corrective action plans are executed. - Accuracy, Compliance & Reporting - Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates. - Validate rating, contracts, and routing guides for compliance with customer requirements. - Provide reporting and shipment summaries to customers or internal stakeholders as requested. - Support claims and billing discrepancy resolution within defined SLAs. Working Conditions - Working schedule: Monday - Friday, 08:00-17:00 EST - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team Qualifications - 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred - Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience). - Strong communication skills with the ability to provide professional customer service. - Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word). - Knowledge of LTL, truckload, and multimodal freight solutions preferred. - Strong organizational skills and ability to manage competing priorities in a fast-paced environment. Competencies & Behavioral Expectations - Customer Service Orientation: Builds trust with customers by responding quickly and communicating clearly. - Attention to Detail: Ensures shipment records, documents, and updates are accurate and complete. - Problem Solving: Resolves service issues proactively and escalates appropriately. - Collaboration: Works seamlessly with carrier sales, account management, and leadership. - Adaptability: Thrives in a dynamic, high-volume environment with shifting priorities. - Accountability: Takes ownership of daily execution tasks and customer service commitments.