We securely connect everything to make anything possible.
Customer Delivery Engineering Technical Leader
Location
Poland
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Customer Delivery Engineering Technical Leader
Cisco
• Interacting with customers as a Customer Reliability Engineer (CRE). • Applying Site Reliability Engineering (SRE) best practices to customers. • Bringing these practices to the Isovalent software suite running on-premises and in major cloud providers on Kubernetes. • Gaining a deep understanding of customers and their architectures. • Working with various stakeholders for world class support and issue resolution to incidents.
Job Requirements
- 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
- Experience securing operating system (OS) instances, applications, and/or distributed systems
- Experience in operating Linux systems
- Experience managing and scaling Kubernetes clusters in production environments.
- Experience with at least one major cloud provider (AWS, Azure, or GCP).
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7.
- Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
- At least 2+ years of experience acting as a higher escalation point across multiple products lines
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
- Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.
- Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
- Hands-on experience with Terraform for deployment of infrastructure resources
Benefits
- Inclusive workplace
- Opportunity for growth and learning
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