• Lead the prioritization, planning and execution reporting functions, working in partnership with the Technical Owner and Squad members. • Explore the functional aspects of CRMs, digital marketing, and patient engagement, and understand consumerization in healthcare. • Continuously assess and synthesize customer needs, other market demands and organizational goals and priorities to make continuous adjustments to the product roadmap. • Coordinate go-to-market across the organization, including sales, implementation, marketing, services, and support.

Local or 100% Remote About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role The Customer Engagement team owns the homeowner experience from application submission through funding — the critical middle of Point's funnel where conversion, speed, and customer experience converge. As Lead Product Manager, Engagement, you'll own the strategy and execution to increase funded conversion by reducing friction, improving homeowner engagement, and working cross-functionally to deliver a seamless customer journey. You'll partner closely with Marketing to shape the communications homeowners receive throughout their experience with Point. Your responsibilities Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections. Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback. Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points. Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls. Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged. Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high. Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health. Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org. About you 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product. Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes. Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics. Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them. Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition. Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows. Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data. Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership. Our benefits Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): Tier 1 | San Francisco Bay Area, New York, and Seattle | $211,850 - $234,150 Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $190,950 - $211,050 Tier 3 | All other US metro areas | $181,450 - $200,550 This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, ME, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

• Develop and maintain a clear vision for your product area that guides prioritization • Collaborate with UX and engineering teams to optimize product delivery • Conduct customer research and analyze data to drive product decisions • Manage stakeholder expectations and communicate product updates

Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team? Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle.   This role manages the strategic direction and tactical execution of cross functional initiatives of the Digital Sales and Marketing (DSM) Organization. This role partners closely with Marketing, Market Teams, Product Management, Engineering, and Sales to ensure that the DSM org is positioned to capture acquisition and growth of the digital consumer. Essential Functions - Define and develop company-wide strategy of digital transformation across customer experience, sales, marketing, and business units. - Work with marketing and business units to identify initiatives that deepen the digital customer experience in a way that is cohesive and builds upon the larger Paychex strategy. - Oversee the creation, technical development, and execution of high impact digital solutions. - Drive UX/UI strategy of solutions, in collaboration with stakeholders, to create prototypes and designs that support the buyer journey. - Support implementation of solutions by coordinating execution teams and plans across internal/external partners. - Provide digital strategy guidance and governance to Business Units. - Communicate digital strategy and initiatives to company and Executive Committee.