Role Description WSP is seeking a Senior Advisor – Grid Modernization Advisory Services (REMOTE) to join our Advisor & Planning team. Today’s electric grid powers the lives of people across the globe. The grid of the future must preserve its current benefits while increasing reliability, resilience, and affordability. Energy companies face many challenges and opportunities with rapidly increasing energy demands, aging infrastructure, IT/OT upgrades, integration of renewables, changing regulations, and more. Modernizing the grid calls for carefully crafted plans backed by clear foresight and powerful data analytics. We are looking for talented, creative, and highly motivated Senior Advisors to join our growing Grid Modernization Advisory Services team as we help utilities and grid operators expertly navigate these complex technical and organizational transitions. - Collaborate with a team of subject matter experts to perform complex research, support project initiatives, develop technical reports / recommendations, and contribute to strategic decision-making processes for utility clients. - Research and discussions with internal staff, clients, partners, and solution providers to build personal awareness of major market trends in the utility industry in general and Grid Modernization specifically. - Perform in a seller/doer role to pursue opportunities, win work, and lead or support the execution of projects. - Develop and maintain advisory opportunities and lead or support Advisory Services proposal development, as needed. - Create and deliver high quality technical reports, presentations, and other Advisory Services deliverables. - Must have very strong verbal and written communication skills and be able to adapt to a wide variety of audiences. - Responsible for mentoring less experienced advisors according to business plans and personal goals that are established annually. - Support Advisory Services marketing goals through developing and delivering content for publications, industry reports, podcasts, and speaking engagements. - Support the development of the annual Advisory Services business plan. - Learn new skills readily, as needed. - Perform all duties with little to no supervision. Qualifications - 10+ years of applicable energy industry experience with strong technical aptitude. - Bachelor's Degree in Business, Technology, Engineering, or another related field is required. Requirements - Experience with completing complex technical analysis and using this to prepare easy-to-understand reports, compelling presentations, executive summaries, and other types of Advisory Services deliverables. - Experience with researching and compiling large amounts of data quickly and independently. - Experience with serving as a technical specialist with knowledge and deep skillset to provide consultation and guidance to project teams in multiple areas related to Grid Modernization. - Experience with assisting in the preparation of business cases and cost-benefit analyses. - Experience with collaborating with peers and efficiently mentoring less experienced consultants. - Experience with developing an overall project execution plan and sequencing of activities to facilitate an efficient and organized execution of Advisory Services work. - Experience with achieving financial success on Advisory Services projects. - Experience with supporting the development of needs assessments, business cases, strategic roadmaps, and other Advisory Services deliverables for clients in the energy industry. - Experience with leading or assisting on small to medium sized advisory engagements with complex technical challenges. - Experience with leading or assisting with proposal development and other business functions as needed. - Experience with forming trusted advisor relationships with clients. - Experience with understanding client interests and drivers through normal client contact and through interaction and communication with project leadership. - Experience with identifying potential clients of interest and developing plans to win work in coordination with other peers and leadership. - Strong verbal and written communication skills using the English language is required. Additional language skills are desirable. - Ability to travel 20% or more. Benefits - WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. - Benefits include coverage related to medical, dental, vision, disability, and life. - Retirement savings. - Paid sick leave. - Paid vacation (or other personal time). - Paid parental leave. - Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

• The Compensation & Benefits Manager, Americas is responsible for the day-to-day administration and delivery of total rewards programs across the United States, Canada, and Mexico. • Reporting into the Total Rewards function, this role serves as the primary point of contact for HRBPs and people leaders on all matters related to compensation and benefits, ensuring programs are administered consistently, compliantly, and in alignment with the organization's total rewards philosophy. • Manage the end-to-end administration of employee benefits programs across the US, Canada, and Mexico, including health and welfare, dental, vision, life and disability insurance, retirement/savings plans (401(k), RRSP, AFORE), and supplemental programs. • Serve as the primary liaison with benefits carriers, brokers, and third-party administrators; manage vendor relationships and monitor service delivery performance. • Respond to escalated employee and HRBP inquiries regarding benefits eligibility, enrollment, plan provisions, and claims resolution. • Partner with Finance and Payroll to ensure accurate and timely benefits deductions, funding, and reconciliation. • Maintain benefits plan documentation, summary plan descriptions (SPDs), and required regulatory filings (e.g., 5500s, ACA reporting, provincial filings in Canada). • Lead the annual open enrollment process for the Americas region, including project planning, timeline management, system configuration, and employee communications. • Collaborate with benefits brokers and carriers to evaluate plan design options, benchmark plan competitiveness, and finalize renewal decisions. • Partner with HRIS/Workday teams to configure enrollment events, eligibility rules, and employee-facing content within the benefits administration platform. • Develop and deliver enrollment communications, FAQs, and educational materials tailored to each country's benefit offerings and regulatory requirements. • Conduct post-enrollment audits to validate data accuracy and resolve discrepancies between the HRIS, payroll, and carrier systems. • Support the annual merit and compensation planning cycle, including preparation of manager-facing materials, Workday compensation task configuration, and administration of the merit upload process. • Serve as a resource for HRBPs during the compensation planning window, responding to questions on compensation guidelines, band structures, and Workday functionality. • Act as the dedicated compensation and benefits resource for HRBPs supporting US, Canada, and Mexico business units, providing timely, accurate guidance on total rewards matters.

Role Description We are looking for an experienced Client Success Manager (CSM). At Protera, the CSM is a strategic and supportive partner for our clients at every stage in the customer journey. The ideal candidate will be responsible for activities including project implementations, adoption, support, advocacy, and retention. Your role will be broad and dynamic, charged with managing Protera's most technical clients onboarding, implementations, and overall success. This position is remote but may require occasional travel to Protera offices and Client locations. - Manage and oversee the client journey including end-to-end client relationship from initial engagement to onboarding, training, build/migration, launch, and operations. - Serve as the main point of contact and build strong relationships with clients to understand their needs and drive towards key outcomes and client satisfaction. - Be a leader and work cross-functionally with Sales, Product Management, and Technology teams to ensure day-to-day service is effectively meeting client needs and that value is being delivered to the client. - Maintain current functional and technical knowledge of Protera's offerings and services, including the core functionality and features, linkage within Protera's service portfolio, pricing structures, client benefits. - Act as a trusted advisor, thought leader, and subject matter expert to clients about the full suite of our clients' products and services. - Champion world-class client service; deliver high-quality client experience at every contact point. - Generate documentation to ensure the delivery of successful solutions to client problems and opportunities. - Partner with internal Protera teams to define and achieve clients' success criteria, demonstrate ROI and ensure client retention. - Ability to interpret a client’s business strategy/plans and understand opportunities for Protera solutions/services. - Understand contracts and contract management with the ability to govern to the contract, to discuss with the client and understand how to position as a value exchange. - Practice strong knowledge and understanding of IT service environment, service operations, and ITIL practices. - Exercise oversight of Protera's billing processes and client invoicing linked to contracted services. - Be an expert in keeping internal and client teams on task, proactively managing timelines and communications. - Proactively monitor key analytics and KPIs that speak to the overall health of the client landscape identify client churn risks. - Analyze client data and provide feedback/product enhancements to different teams within the organization. - Take on special projects as needed. - Proactively find ways to drive clients to further success through analyzing client performance, finding new opportunities, and other creative solutions. - Help identify and implement best engagement practices to achieve and surpass product and new client relationship and growth goals. - Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Qualifications - You have a unique blend of technical and customer-facing skills and are effective at communicating with both business and technical stakeholders. - You demonstrate excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to C-suite level. - You are forward-thinking and knowledgeable on current and emerging technology, willing to learn new technologies, look for efficiencies, evolve process and track process collaboratively. - You maintain a good sense of curiosity with a genuine desire to learn and think with agility and applying them in new and unfamiliar situations. - You are self-motivated, organized, and entrepreneurial; able to prioritize competing initiatives. - You have the ability to learn a technical product quickly and track client health metrics. - You are enthusiastic, motivated, and able to work as part of a global team. - You possess strong business acumen and broader knowledge of the IT Industry. - You are confident working in a fast-paced environment with a willingness to make quick decisions based on continuous prioritization and evolving client needs. - You have a strong sense of ownership with a bias for action and willingness to roll up your sleeves. - You demonstrate strong knowledge and understanding of IT service environment, service operations, and ITIL practices. Requirements - Demonstrable experience in a client-facing role in one or more of Sales, Service, or Consultancy disciplines in a large scale IT services environment. - Demonstrated passion for working with clients and technology. - An aptitude for technical products and experience with Public Cloud, M365, VMWare, and other MSP offerings. - Strong verbal and written communication skills. Experience working with customers, users, and project leads in analyzing, designing, implementing/migrating business applications and systems. - Experience in creating, applying, and maintaining tools to track project tasks, including cost, schedule, and risk/issues data. - Certification and working knowledge of ITIL practices (Foundations or equivalent). - Willing to travel. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Flexible work hours and remote work options. - Professional development opportunities. - Inclusive and diverse work environment. Company Description Protera Technologies is a pioneer in bringing SAP and related applications to the cloud since 1998. Our global crew is on a mission to make IT smoother, faster, and more fun for our clients. We believe in empowering SAP-centric organizations with the best tools and tech to drive growth.

• You are responsible for the performance of multiple cities, such as Leipzig and Dresden, and develop them as if they were a standalone business unit. • You steer growth, profitability and market position in your region and ensure that Marketing, Sales, Logistics and Commercial teams work according to shared priorities. • You identify opportunities, prioritize resources, and ensure that successful approaches are quickly implemented across the region. • You mobilize people, teams and decisions within a matrix organization and create sustainable growth across multiple cities. • Overall responsibility for regional performance and management of key KPIs (order volume, market share, conversion, partner performance). • Develop the regional growth strategy and allocate resources across cities and customer segments in a priority- and impact-oriented manner. • Data-driven optimization of the region through tests and experiments and subsequent scaling of successful measures. • Functional leadership and alignment of cross-functional teams (Marketing, Sales, Logistics, Commercial, Strategy) to ensure operational execution. • Identify key partners and work closely with business units to improve offering quality and customer relevance. • Confidently present performance, risks and growth opportunities in management meetings and business reviews.