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Guild Mortgage

In neighborhoods and communities everywhere, we deliver the promise of home.

Product Manager – Servicing

Product ManagerProduct ManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1960H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$109.1K - $156.5K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishPMP

Job Description

Product Manager – Servicing

Guild Mortgage

• The Product Manager, Mortgage Servicing is accountable for the full product lifecycle of one of Guild's most complex and high-stakes domains — spanning the complete post-origination borrower journey. • Define and maintain a multi-horizon product roadmap for Mortgage Servicing, balancing regulatory requirements, operational efficiency, and borrower experience. • Translate enterprise business strategy into a prioritized, outcome-driven product roadmap. • Conduct ongoing market and borrower research to identify opportunities and validate assumptions before committing to solutions. • Lead discovery efforts across complex servicing workflows — including delinquency management, default resolution, forbearance, loss mitigation, payment processing, and customer communications. • Drive end-to-end initiative delivery in partnership with Engineering, Product Owners, Business Analysts, and Operations teams. • Own business case development, investment prioritization, and stakeholder alignment for all major servicing initiatives. • Champion evolving product practices within the servicing domain, supporting teammates in adopting modern, outcome-focused delivery approaches. • Define success metrics for every major initiative and maintain post-launch value tracking against business case commitments.

Job Requirements

  • Bachelor's Degree directly related to the position or equivalent preferred
  • Bachelor's Degree in business, technology, or a related field required
  • Minimum seven years' experience in the Mortgage servicing industry, including direct exposure to default management, delinquency, loss mitigation, forbearance, foreclosure, or asset management processes
  • 5+ in a product management role, owning strategy, roadmap, discovery, and business outcomes for a complex product domain.
  • PMP or equivalent, Product management certification preferred (AIPMM, Pragmatic Institute, SAFe Product Management, or equivalent)
  • Excellent interpersonal communication skills required.
  • Analytical skills
  • Proven track record owning product strategy, roadmap, discovery, and business outcomes for a complex product domain.
  • Familiarity with modern product delivery practices including iterative development, backlog management, and incremental release strategies.
  • Strong working knowledge of GSE, CFPB, and state mortgage servicing compliance requirements
  • Experience working with core servicing platforms (e.g., MSP, Black Knight, or equivalent) and the ability to communicate credibly with both operations and technology teams
  • Demonstrated ability to manage product portfolios with competing regulatory, operational, and customer-facing priorities.
  • Personal experience navigating a transition from traditional, waterfall-heavy delivery to a more iterative, outcome-driven approach is strongly preferred.
  • Familiarity with AI-enabled product tools and processes.

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • AD&D insurance
  • long-term disability insurance
  • 401(k) with employer match

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