• Support problem discovery: Help gather and synthesize stakeholder and internal user input (interviews, observation, surveys, ticket review) to identify pain points and opportunities. • Help validate problem statements: Assist in organizing data and feedback, so the team confirms the "problem" before jumping to solutions. • Document workflows: create simple process maps, current-state narratives, and "what’s working/what’s not" summaries. • Draft user stories, acceptance criteria, and supporting documentation (with PM review), and help maintain backlog organization and prioritization inputs. • Help produce and maintain product artifacts such as lightweight PRDs, journey maps, and release notes. • Assist in coordinating communication and validation steps for releases (training notes, stakeholder updates, documentation updates). • Help monitor product adoption and performance using dashboards, spreadsheets, and defined KPIs; summarize trends for the PM. • Identify small, practical process improvements in how the team captures requests, documents decisions, and shares updates. • Schedule and support working sessions, capture notes, track action items, and help keep teams aligned. • Draft status updates and simple "what changed / why it matters" messages for internal users. • Build foundational skills in product thinking, agile delivery, and business services operations through hands-on work and mentorship. • Show curiosity, ask great questions, and support an environment of collaboration, accountability, and continuous learning.

• Own the Domain Vision & Strategy: Lead the end‑to‑end product strategy and roadmap for the Contract Management domain, spanning ingestion, authoring, negotiation, execution, and post‑signature management. Define how contract data becomes a strategic system of record and insight across Procurement, Sourcing, Supplier Management, Risk, and Finance. • Solve Complex Customer Problems: Partner closely with customers, partners, and internal stakeholders to uncover real‑world challenges and translate them into clear, prioritized product outcomes. Balance usability, governance, flexibility, and automation to meet the needs of legal, procurement, finance, and business teams. • Drive Cross‑Product & Executive Alignment: Ensure Contract Management is deeply aligned with Coupa’s broader platform strategy and business goals. • Partner Deeply with Engineering: Collaborate with architects, engineering leads, and QA to define high‑quality requirements, user stories, and success metrics. Guide complex technical initiatives involving AI, data extraction, analytics, workflow orchestration, and integrations—while ensuring reliability and scalability. • Lead Go‑To‑Market & Adoption: Partner with Product Marketing to define positioning, value propositions, and messaging that resonates with executives, practitioners, and buyers. Act as a product evangelist, delivering compelling customer briefings, roadmap presentations, and industry thought leadership. • Stay Ahead of the Market: Continuously assess the competitive landscape, regulatory trends, and customer maturity to keep Coupa’s Contract Management solution best‑in‑class.

• Work closely with the VP of Product and Senior Leadership to gain a deep understanding of the product vision, direction, and needs within your product area. Promote the vision throughout the company to ensure Development, Sales, Customer Experience, and Marketing efforts are aligned and moving in concert. • Define and continuously evolve lean product methodologies and processes within your product area, setting a strong example of best practices. • Lead and scale a continuous discovery practice, coaching internal stakeholders on customer-centric product thinking. • Drive synthesis of user research, interviews, and prototype feedback into clear, actionable strategic recommendations for leadership and cross-functional teams. • Own and maintain product documentation standards within your area. Define and review requirements, user stories, epics, and acceptance criteria for complex product functions and features. • Own the Product Owner seat at the Agile table by setting priorities, unblocking the team, and keeping delivery aligned with the product vision. • Coordinate and lead cross-functional teams through the full product lifecycle including design, development, testing, and post-launch assessment for major product releases. • Navigate ambiguity and competing priorities to balance business objectives with customer needs, making principled trade-offs and presenting clear recommendations to leadership. • Drive strategic decisions on scope and delivery, defining MLP (Minimum Lovable Product) thresholds while maintaining a long-term product vision. Serve as the senior internal authority on your product area across all teams. • Define and own a product analytics framework within your area. Lead analysis of adoption, usage trends, and business outcomes. Synthesize user feedback from multiple channels into a prioritized roadmap of impactful enhancements, and present recommendations to leadership. • Own the release governance process within your product area, ensuring product quality, scope integrity, and delivery timelines across multiple concurrent workstreams. Conduct and oversee QA acceptance testing and coordinate user acceptance testing. • Partner with customers and key stakeholders to validate strategic concepts, themes, and prototypes. Define, track, and report on product-area KPIs tied to business outcomes. • Provide clear, consistent communication to leadership on roadmap status, product impact, and priorities, including risks, trade-offs, and mitigation plans. • Own and continuously refine the product backlog, applying strategic prioritization to maximize business value and team throughput.

• Spearhead the product strategy for user protection, managing programmatic Org Verification, KYC processes, and Fraud Detection. • Secure the user journey by shipping product changes to our user onboarding to better capture verification data while maintaining a seamless activation flow. • Ship internal tooling to empower our support teams to quickly identify and take action on bad actors. • Configure monitors and alarms through vendors like Stripe Radar to proactively mitigate risk and decrease scammers. • Identify and mitigate link spam that degrades Donorbox's domain authority and search ranking, including in AI-powered search tools and answer engines. • Recommend and collaborate with other Service and Product Line engineering teams on changes within their remit. • Work closely with Site Reliability Engineering (SRE) to improve WAF rules and platform monitoring. • Collaborate with the Payments team on refund and chargeback workflows to mitigate financial risk. • Manage platform integrity by overseeing policies around User Generated Content, Content Safety, Spam, and Terms of Service (TOS) violations. • Lead the verification badge product & program