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Mental Health Patient Care & Scheduling Coordinator

Location

EST (UTC-5)

Posted

16 days ago

Salary

$6 - $7 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Mental Health Patient Care & Scheduling Coordinator

Winning Assistants

Role Description This role is ideal for someone who combines strong healthcare administrative experience with empathy, organization, and excellent communication skills. You will play a vital role in helping patients begin their therapeutic journey by managing intake processes, coordinating appointments, verifying insurance, and matching clients with the most appropriate therapists. Responsibilities - Patient Intake & Client Support - Serve as the first point of contact for prospective patients through phone calls and other communication channels. - Conduct patient intake calls with warmth, professionalism, and empathy. - Process and review intake forms accurately and efficiently. - Replace the current AI-based intake experience with a more personalized, human-centered approach. - Assist patients throughout the onboarding process and answer initial questions regarding services. - Scheduling & Care Coordination - Coordinate patient appointments across a team of 11 therapists with varying schedules. - Manage complex scheduling requests and appointment coordination. - Cross-reference therapist availability between Google Calendar and the EMR system. - Match patients with therapists based on therapist specialties, availability, and patient needs. - Ensure scheduling accuracy and maintain organized records. - Insurance Verification & Patient Information Management - Verify patient insurance coverage and eligibility. - Process patient information accurately and maintain confidentiality. - Ensure all required documentation is completed and properly recorded. - Support administrative workflows related to patient onboarding and treatment coordination. - Communication & Outreach - Manage incoming and outgoing calls through Google Voice. - Conduct client outreach calls and follow-up communications. - Send emails and communicate with prospective and existing clients. - Coordinate effectively with therapists and internal team members to ensure seamless patient experiences. Qualifications - Experience working in mental health, behavioral health, counseling, psychology, psychiatry, or related healthcare settings. - Clinical or mental health knowledge preferred. - Experience with patient intake, scheduling, or healthcare coordination. - Strong interpersonal and communication skills. - Ability to manage phone conversations professionally and compassionately, including sensitive or difficult calls. - Strong organizational skills and attention to detail. - Ability to manage complex, multi-step processes across multiple systems. - Experience coordinating schedules and handling administrative healthcare workflows. - Ability to understand therapist specialties and appropriately match patients with providers. - Patient, empathetic, and compassionate approach suited for a mental health environment. - Comfortable working independently in a remote setting. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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