Role Description Suncoast Center is where good changes happen. At Suncoast Center, we provide emotional wellness services to individuals and families. Our employees thrive in an environment where diversity and inclusion are a priority. Be a part of our mission! We are proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we'd love to start the conversation. Working Conditions: Fully Remote. Schedule could include evenings. Our Vision: To provide inspiration, leadership, and hope to our community. Mission Driven: We strive to strengthen, protect, and restore lives for a healthy community. - Completes mental health and psychosocial assessments as part of the diagnostic evaluation. - Provide evidence-based mental health treatment to clients via telehealth. - Conduct intakes, treatment planning, and psychotherapy services to diverse populations. - Provide individual, couples, family, and group therapy, as needed. - Complete and maintain documentation in a timely and accurate manner. - Provide crisis intervention, as necessary. - Promotes communication and collaboration among agency programs. Qualifications - Master’s degree required in Mental Health and Counseling, Social Work, Marriage and Family Therapy, or a related field. - Florida Department of Health Licensure required. - 10 years of experience required. Requirements - Must be 21 years of age. - Must have a negative drug screening prior to hire and throughout employment. - Must pass a Criminal Background Check, local checks, and DCF Level II Background Screening prior to hire and annually. - Must have valid Florida Driver’s License and pass motor vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. Benefits - Schedule based on mutually agreed upon days/times. - Necessary Equipment Provided. - All required software provided. - Up to 5% match into 403b Retirement system. - Continuing Education options. - Growth & Development. - Professional development options through our Learning Management System and live trainings. - Monthly Social Committee Events. - Suncoast Center, Inc is a drug-free workplace and follows all federal requirements/regulations related to marijuana use and a smoke-free campus.

Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. - Schedule: Monday through Friday, 7:30 AM to 4:30 PM - Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner. - Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity. - Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols. - Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty. - Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise. - Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity. - Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits. - Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures. - Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy. - Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling. Qualifications - Associate or bachelor’s degree preferred. - Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles. - Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations. - Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner. - Excellent verbal and written communication skills. - Strong attention to detail with the ability to accurately document information in multiple systems. - Ability to work independently while collaborating effectively within a team environment. - Experience in healthcare, patient scheduling, or fertility services is strongly preferred. - Bilingual skills are a plus. Requirements More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Medical, dental, and vision insurance (Full-Time Employees) - 401(k) with company match (Full-Time, Part-Time, and Per Diem Employees) - Tuition assistance and professional development support (Full-Time Employees) - Performance-based bonus opportunities (Full-Time and Part-Time Employees) - Generous paid time off, paid holidays, and paid parental leave (Full-Time Employees) - Life and disability benefits (Full-Time Employees) - Fertility Discount Program (Full-Time Employees) - Employee wellness and recognition programs (All Employment Types)

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment