Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. - Schedule: Monday through Friday, 7:30 AM to 4:30 PM - Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner. - Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity. - Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols. - Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty. - Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise. - Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity. - Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits. - Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures. - Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy. - Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling. Qualifications - Associate or bachelor’s degree preferred. - Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles. - Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations. - Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner. - Excellent verbal and written communication skills. - Strong attention to detail with the ability to accurately document information in multiple systems. - Ability to work independently while collaborating effectively within a team environment. - Experience in healthcare, patient scheduling, or fertility services is strongly preferred. - Bilingual skills are a plus. Requirements More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Medical, dental, and vision insurance (Full-Time Employees) - 401(k) with company match (Full-Time, Part-Time, and Per Diem Employees) - Tuition assistance and professional development support (Full-Time Employees) - Performance-based bonus opportunities (Full-Time and Part-Time Employees) - Generous paid time off, paid holidays, and paid parental leave (Full-Time Employees) - Life and disability benefits (Full-Time Employees) - Fertility Discount Program (Full-Time Employees) - Employee wellness and recognition programs (All Employment Types)

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

Role Description The Patient Support Services Representative is responsible for patient phone calls, insurance correspondence, identifying billing trends and all other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: - Support all inquiries both internally and externally in a professional, courteous manner following HIPAA guidelines. - Support data quality by verifying accuracy of demographic and insurance information. - Support Network staff through verbal or written communication and education as needed, providing knowledge of participating insurances, eligibility status, claims inquiries, and adjustments or appeals. - Complete audits as necessary. - Oversee hold, MGRHOLD, and other buckets assigned by manager. - Oversee correspondence dashboard, unpostable accounts, faxes, and mail. - Understand the refund processes by carrier to facilitate credit balances in accordance with Network policy. - Work with insurance companies and patients on claims resolution, keeping current on changes with all companies. This includes but is not limited to calling insurances and working with provider relations representatives, collecting, and posting insurance payments, and completing deposits. - Answer all correspondence both internally and externally regarding billing issues. - Complete all collections tasks as needed, including adjustments, patient collection calls, payments, deposits, and correspondence with the collection agency. - Helper’s Fund payment reporting, payment posting and tracking. - Liaise with all collection, coding, and billing vendors. - Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network. - Perform additional duties and special projects as assigned. Qualifications - High school diploma or general education degree (GED). - At least three years billing experience or equivalent combination of education and experience. - Certified Professional Coder preferred but not required. - Strong customer service skills. - Strong organizational skills. - Ability to work with a variety of groups (managers, patients, insurance reps, other departments). - Ability to interact in a professional and efficient manner. - Excellent computer skills, proficient in Excel and Word, Athena a plus. Requirements - 40 hours per week. Monday-Friday 8am-4:30pm. - While this is a remote position, candidates must reside in New York State. - This position is temporary and is not eligible to receive benefits or accrue PTO. - End date will be determined by the hiring manager. Benefits - The pay rate for this position is $19.77/hour.