• The Product Manager, Mortgage Servicing is accountable for the full product lifecycle of one of Guild's most complex and high-stakes domains — spanning the complete post-origination borrower journey. • Define and maintain a multi-horizon product roadmap for Mortgage Servicing, balancing regulatory requirements, operational efficiency, and borrower experience. • Translate enterprise business strategy into a prioritized, outcome-driven product roadmap. • Conduct ongoing market and borrower research to identify opportunities and validate assumptions before committing to solutions. • Lead discovery efforts across complex servicing workflows — including delinquency management, default resolution, forbearance, loss mitigation, payment processing, and customer communications. • Drive end-to-end initiative delivery in partnership with Engineering, Product Owners, Business Analysts, and Operations teams. • Own business case development, investment prioritization, and stakeholder alignment for all major servicing initiatives. • Champion evolving product practices within the servicing domain, supporting teammates in adopting modern, outcome-focused delivery approaches. • Define success metrics for every major initiative and maintain post-launch value tracking against business case commitments.

• Lead product and design across institutional products, from discovery and user research through to shipped interfaces on web and (where relevant) mobile. • Turn dense clearing, settlement, and treasury workflows into flows users can run with confidence. • Define and own the product's design language, UX patterns, and interaction principles so institutional buyers trust what they see. • Partner tight with engineering to prototype, test, and ship fast without dropping the quality bar. • Run user research and usability testing yourself. Bring what you learn back into the product. • Drive product strategy and roadmap. Find the next surfaces, prioritize the work, and decide what we ship.

• Own end-to-end B2C growth for the math vertical: diagnose funnel + unit economics, identify constraints, and drive measurable improvements • Build and prioritize a growth hypothesis backlog; establish a consistent experimentation cadence (acquisition / activation / conversion) • Own and evolve Go-To-Market strategy: target segments, value propositions, positioning, monetization logic • Work cross-functionally with performance, sales, and marketing to orchestrate campaigns and new user paths • Discover and scale new growth channels: partnerships, affiliates, alternative acquisition/distribution models • Lead 0→1 initiatives when they are part of the growth strategy: research, positioning, first traction

• Define and drive the product roadmap for the Connect product, including the accounts and transaction APIs • Devise strategy, steer product requirements, and oversee execution for some of the highest impact initiatives that serve modern marketplaces & software platforms • Work cross functionally with engineering, design, analytics, and other global teams to define, build, and deploy products that delight our users • Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap