• Serve as the external "CTO" face of Nebius to Retail & Commerce AI customers, partners, and ecosystem stakeholders, building trust with executive peers • Partner with Sales leadership to close strategic "company-making" deals by leading architectural workshops and aligning technical roadmaps with customer goals • Translate bespoke customer needs into clear, scalable technical and product requirements for Nebius product, engineering, and infrastructure teams • Act as a force multiplier for the sales organization by creating the technical narrative, reference architectures, and training materials needed to upskill Field SAs and Sellers • Drive alignment across Product, Engineering, Infrastructure, and GTM teams, ensuring the internal roadmap reflects the reality of the market • Provide architectural guidance to help customers maximize value from Nebius services, while identifying the necessary "primitives" required to support end-to-end agentic workflows • Identify recurring customer pain points across agentic commerce, retail process optimization, and data pipelines to surface gaps in existing offerings and influence roadmap decisions • Partner with ecosystem vendors (agentic commerce platforms, product discovery & recommendation engines, price & promotion optimization, POS systems & payment solutions, supply chain management) to identify integration opportunities and evaluate potential technical M&A targets • Maintain structured internal feedback loops to ensure customer learnings are tracked, communicated, and acted upon by R&D

• Establish, lead and scale high-performing IT and security teams. • Define and execute the company’s IT and technology strategy aligned with business objectives and regulatory expectations. • Ensure compliance with Finansinspektionen regulations, DORA, GDPR, EBA Guidelines on ICT and security risk management, and Swedish cybersecurity requirements. • Lead IT governance, information security, infrastructure, and software development functions as they grow. • Own IT budgeting, procurement, cost optimization and technology investment planning. • Oversee cybersecurity strategy, incident management, disaster recovery, and business continuity planning. • Ensure strong controls around outsourcing, cloud services, and third-party vendor management. • Manage IT audits, regulatory inspections, and remediation activities. • Drive digital transformation and technology modernization initiatives. • Collaborate with Compliance, Risk, Legal, and Operations teams to maintain a secure and compliant technology environment. • Develop and maintain data governance and information security frameworks. • Build and operate foundational IT processes, tooling and controls. • Select, negotiate and manage relationships with IT vendors, cloud providers and software partners. • Initially run day-to-day IT operations including end-user support, device management, SaaS administration and workplace IT.

Role Description We are seeking an experienced Chief Information Officer (CIO) to lead the technology strategy, IT governance, cybersecurity, and digital transformation initiatives for our Swedish operations. This is a unique opportunity for someone who enjoys combining strategic leadership with hands-on execution in an ambitious growth company. You will build and lead the IT, security and operational resilience function of a growing regulated fintech company. As CIO, you will also play a key role in ensuring compliance with Swedish Financial Supervisory Authority (Finansinspektionen) regulations, DORA requirements, GDPR, EBA ICT guidelines, and other relevant Swedish and EU legislation. Key Responsibilities - Establish, lead and scale high-performing IT and security teams. - Define and execute the company’s IT and technology strategy aligned with business objectives and regulatory expectations. - Ensure compliance with Finansinspektionen regulations, DORA, GDPR, EBA Guidelines on ICT and security risk management, and Swedish cybersecurity requirements. - Lead IT governance, information security, infrastructure, and software development functions as they grow. - Own IT budgeting, procurement, cost optimization and technology investment planning. - Oversee cybersecurity strategy, incident management, disaster recovery, and business continuity planning. - Ensure strong controls around outsourcing, cloud services, and third-party vendor management. - Manage IT audits, regulatory inspections, and remediation activities. - Drive digital transformation and technology modernization initiatives. - Collaborate with Compliance, Risk, Legal, and Operations teams to maintain a secure and compliant technology environment. - Develop and maintain data governance and information security frameworks. - Build and operate foundational IT processes, tooling and controls. - Select, negotiate and manage relationships with IT vendors, cloud providers and software partners. - Initially run day-to-day IT operations including end-user support, device management, SaaS administration and workplace IT. Qualifications - Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field. - Minimum 10 years of experience in IT leadership roles within banking, fintech, or regulated financial services. - Strong understanding of Swedish financial regulations and Finansinspektionen expectations regarding ICT and operational resilience. - Experience with DORA, GDPR, ISO 27001, cybersecurity frameworks, and cloud governance. - Proven experience managing IT risk, cybersecurity, and regulatory compliance. - Proven experience building or scaling IT and security functions in growing organizations. - Comfortable operating both strategically and hands-on in fast growing environments. - Experience leading large-scale technology transformation projects. - Strong stakeholder management and communication skills. - Excellent leadership and people management capabilities. - Fluent English required; Swedish language skills are highly desirable. Preferred Qualifications - Certifications such as CISSP, CISM, ITIL, COBIT, or equivalent. - Experience in fintech or digital consumer lending environments. - Familiarity with EBA outsourcing guidelines and operational resilience frameworks. Benefits - Strategic executive role with significant impact on business growth and resilience. - Opportunity to shape technology decisions with direct access to senior leadership and business stakeholders. - Chance to build scalable teams, processes and technology foundations supporting the company’s next phase of growth. - Fast-moving environment with short decision paths and close collaboration across the business. - Competitive salary. - Opportunity to lead modern technology and security initiatives.

Role Description Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. - Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. - Deliver world-class customer experience for customers led by empathy and a “can do” attitude. - Set and achieve customer expectations through all points of contact, providing regular proactive communication on case status, timelines, and next steps. - Provide accurate and timely resolution to customer questions and requests, providing a seamless customer experience with little or no handoffs between team members or other departments. - Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. - Obtain signatures on time sensitive and confidential documents. - Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. - Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. - Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. Qualifications - High school diploma or equivalent education; Bachelor’s degree preferred. - 3+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. - Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. - History of working as a team to accomplish goals and fostering a collaborative and supportive environment. - Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. - Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases. - Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred. - Excellent organizational and time management skills. - Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. - You work best when given complete responsibility and ownership over issues, even if they’re new to you. - You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Company Description Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.