Role Description As an SEO analyst, you will work alongside our growing Professional Services (PS) team. Day-to-day, this involves supporting PS team members as they: - Manage the customer relationship, including onboarding of new customers - Keep customers updated on test planning and results - Come up with SEO test hypotheses, and work with customers to prioritise them - Use the SearchPilot testing platform to implement changes to customers’ websites and set up tests - Monitor and analyse split test outcomes - Communicate the results of tests via regular customer meetings and written reports You will also have opportunities to build your personal brand by sharing insights from split testing to SearchPilot’s audience and the larger SEO community via public case studies and blog posts. We have a strong culture of learning and knowledge sharing within SearchPilot, and you will have opportunities to learn from and teach your colleagues, as well as grow your visibility in the wider industry. Running SearchPilot customer accounts is an exceptional way to learn more about what works and what doesn’t in SEO - there are very few other ways to get access to the range of scientific SEO tests that we get to run and see across a wide range of sites in different industries. The nature of our product means that our customers value the work we do and can prove its value to their bosses and organisation. This role is likely to suit someone who wants to work in SEO and/or consulting. It is expected that this position will ultimately lead to a promotion to consultant, where you would be responsible for running your own accounts. Qualifications - Professional experience working in SEO, especially technical SEO - Familiarity with web analytics tools such as Google Analytics or Adobe Analytics - Ability to work with data - Understanding of HTML/CSS - Comfortable with Python or pivot tables and VLOOKUP formulas in Excel / Google Sheets - Consulting experience - Experience with programming languages, especially JavaScript - Knowledge of regular expressions - Any web development experience, like building your own website or blog Requirements - Technical aptitude - you are comfortable working with data, and you have a good understanding of how web pages work - Project management skills - including being able to set and achieve deadlines - Communication skills - you can explain complicated concepts in an understandable way - Ability to work in a team - including delegating tasks and being delegated to - Self-motivation & ownership - you can plan your own time and stay on top of your priorities - Attention to detail Benefits - 25 days paid vacation plus 8 flexible public holidays - Excellent health insurance, including dental and vision - Life cover and short and long-term disability cover - 5% 401(k) matching - Access to company-funded therapy - Enhanced parental leave and pay for new moms and dads - 12 weeks at full pay - Kindle with pre-loaded books

Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance *Rules applied

Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance *Rules applied

• Support HRIS technical workflows, gather business requirements, assist with gap analysis, and execute configuration changes and system testing plans. • Partner with IT to monitor and maintain system feeds, ensuring downstream applications remain aligned and accurate. • Conduct regular system audits across HCM data modules, including security, foundational setup, compensation, open enrollment, and performance management. • Maintain standard operating procedures (SOPs) and assist in training end-users on system functionality to ensure operational excellence. • Provide root-cause analysis and timely resolution for system bugs, errors, and user issues in the production environment. • Collaborate with HR teams to build and maintain custom reports, basic dashboards, and data analytics to support business decision-making. • Ensure global data integrity by executing quality control strategies and monitoring standardized business processes. • Assist in updating system logic or queries based on functional specifications, technical design documents, or bug-tracking tickets. • Assist with day-to-day administration and system upgrades in partnership with the IT Business Applications team.