AB InBev | Growth Group

Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance *Rules applied

Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance

About AB InBev AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands we’re number one or two in many of the world’s top beer markets: North America, Latin America, Europe, Asia, and Africa. About PerfectDraft PerfectDraft brings the draft beer experience home. Our machines pour pub-quality pints from proprietary kegs featuring some of the world's most iconic brands — Stella Artois, Budweiser, Michelob Ultra, Goose Island, and more. We're an AB InBev brand, but we operate like a startup — moving fast, thinking long-term, and building a category that doesn't have a playbook yet. The Role We're hiring a Senior Growth Marketer to own customer acquisition and retention for PerfectDraft USA, reporting directly to the Head of PerfectDraft USA. This is a rare opportunity to lead a consumer brand with full autonomy, significant budget, and be a part of one of the world's best marketing organizations, AB InBev. You'll have the resources of a global company and the freedom to build like an entrepreneur. You will be responsible for growing our active customer base and driving repeat purchase. You'll set the strategy, manage the budget, and own execution across every digital touchpoint — organic, paid ads, email, on-site, social, and out of home. This role requires someone deeply data-driven and fluent in AI tools, using them as a core part of their workflow — for content production, campaign development, audience strategy, and marketing automation. What You'll Do - Own the customer acquisition and retention strategy for PerfectDraft USA, with active household growth as your primary KPI - Plan, execute, and optimize paid social campaigns across Meta — from strategy and audience development to creative testing and budget management - Run email marketing end-to-end — acquisition flows, lifecycle programs, and retention campaigns - Develop and manage DTC content across all digital touchpoints: paid ads, organic social, on-site, and out of home - Use AI tools to produce content, build workflows, and move faster than a team twice the size - Own performance reporting across all channels and make decisions quickly based on what the data shows What We're Looking For - Experience in growth or performance marketing at a DTC or consumer brand, with clear results in both acquisition and retention - Someone who is hands-on — you're as comfortable executing a campaign as you are setting the strategy behind it - Deep familiarity with Meta Ads and email marketing; Klaviyo experience is a plus - Strong creative judgment — you know what good DTC content looks like and can direct or produce it across formats - Data-driven by default — you make decisions based on numbers, not intuition alone - Fluent in AI tools and actively building them into your day-to-day workflow Nice to Have - Experience in beverage, alcohol, or consumer hardware categories - Familiarity with Shopify and e-commerce analytics - Experience with out-of-home advertising planning and execution What We Offer Fully remote work model Salary: $133,000 to $144,000 - Competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business - Total Rewards package including: medical and dental coverage, fertility benefits, 401k match, parental leave, and paid time off - Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next - Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs