• Support HRIS technical workflows, gather business requirements, assist with gap analysis, and execute configuration changes and system testing plans. • Partner with IT to monitor and maintain system feeds, ensuring downstream applications remain aligned and accurate. • Conduct regular system audits across HCM data modules, including security, foundational setup, compensation, open enrollment, and performance management. • Maintain standard operating procedures (SOPs) and assist in training end-users on system functionality to ensure operational excellence. • Provide root-cause analysis and timely resolution for system bugs, errors, and user issues in the production environment. • Collaborate with HR teams to build and maintain custom reports, basic dashboards, and data analytics to support business decision-making. • Ensure global data integrity by executing quality control strategies and monitoring standardized business processes. • Assist in updating system logic or queries based on functional specifications, technical design documents, or bug-tracking tickets. • Assist with day-to-day administration and system upgrades in partnership with the IT Business Applications team.

• Support the regional benefit design strategy and review process for all country-specific plans while leveraging third-party vendor reports and internal platforms to drive design recommendations • Assist with the annual contract renewal process and vendor negotiations, tracking performance against Service Level Agreements while focusing on cost-containment and documentation • Maintain executive dashboards and compliance tracking metrics to report on program effectiveness, cost trends, and utilization metrics for recommended plan changes • Partner with the Benefits Center of Excellence, Total Rewards peers, and local Human Resources teams to draft clear, accurate employee communications and build localized trust

Role Description Join a high‑performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you’ll play a key role in advancing AI‑enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data‑driven and AI‑informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you’ll help modernize how Epic capabilities are delivered—balancing innovation, reliability, and responsible use of AI—while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Design, develop, and deploy Epic AI‑powered solutions to address complex, patient‑centered challenges with an emphasis on responsible AI use. - Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement. - Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows. - Translate business and clinical needs into clear functional requirements and technical solutions. - Partner with stakeholders to document current and future‑state workflows and optimize system design and user experience. - Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards. - Lead or contribute to Epic‑related projects, including timeline management, risk identification, and deployment support. - Provide advanced troubleshooting and end‑user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications. - Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making. Qualifications - Active Epic certification or proficiency in the applicable module, with ability to maintain required proficiencies and certifications. - Ambulatory and MyChart Preferred or Ambulatory and Cadence – Prefer all three certifications. - 3+ years of experience as an Epic Analyst supporting or implementing Epic clinical and/or revenue cycle applications, including system build, testing, and workflow analysis. - 1+ years of experience analyzing complex operational requirements and translating them into effective Epic system configuration and solutions. - 1+ years of experience leading initiatives, managing competing priorities, meeting project timelines, and communicating risks and barriers to stakeholders. - Intermediate level of proficiency with Microsoft tools including Teams, Outlook, Word, PowerPoint, and Copilot, with the ability to work remotely with reliable internet, cellular access (2FA), and a private workspace. Requirements - 3–5 years of healthcare industry experience. - Experience with multiple Epic implementation life cycles. - Experience mentoring or training other application analysts. - Experience working in large, complex healthcare environments. - Familiarity with Lean principles or process improvement methodologies. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

• Designs, builds, tests, maintains and enhances business processes within HRIS according to company policy and guidelines. • Participates in bi-annual Workday releases to identify opportunities to enhance our environment in alignment with the HR Technology roadmap. • Serves as subject matter expert for Workday Payroll, Absence and Time Tracking • Coordinates or supports the needs of other teams within and outside of the HR department that impact HR systems. • Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums • Performs special projects or related duties as assigned or as situation dictates. • Serve as technical support for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team. • Take ownership of configuring and maintaining Workday U.S. Payroll, Absence and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance. • Foster seamless collaboration with cross-functional teams including Compensation and Benefits to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements. • Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment. • Create documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible. • Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance. • Troubleshoot system issues, analyze root causes, and implement solutions. • In collaboration with HR teams, complete all needed unit testing and applicable documentation prior to implementation related to all business processes, updates, upgrades, and project work.