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Head of AI Solutions Delivery
Location
United States
Posted
46 days ago
Salary
0
Seniority
Lead
Job Description
Head of AI Solutions Delivery
Andela
• Design and implement delivery frameworks, methodologies, and governance structures that scale AI Solutions revenue by several orders of magnitude over the next 24 months • Establish clear SOPs, AI-specific quality gates (eval frameworks, model performance thresholds, hallucination controls), and risk management protocols while maintaining flexibility for client-specific needs • Create metrics, dashboards, and reporting systems that provide real-time visibility into delivery health, margin performance, and customer satisfaction • Own CSAT, margin, and quality metrics across all AI Solutions and custom development engagements • Implement early warning systems to identify at-risk projects and orchestrate rapid intervention • Conduct regular business reviews with delivery teams to ensure adherence to financial targets and scope management • Establish post-mortem and lessons-learned processes that systematically improve delivery capabilities • Partner with AI Solutions, Sales, and Customer Success leadership to define outcome-based delivery models and fixed-fee engagement structures, and to ensure tight handoffs between Solutions Architects (FDEs) and delivery program managers on every engagement • Build resource management and capacity planning systems that optimize utilization while preventing burnout • Provide coaching, mentorship, and capability development to delivery managers and project leads • Serve as an Executive / Senior Sponsor for strategic enterprise engagements, partnering directly with client executives to shape delivery strategy, mitigate risk, and drive long-term partnership growth
Job Requirements
- 10+ years in delivery management, professional services, or consulting operations, with at least 5 years in leadership roles
- Proven track record building and scaling delivery organizations in high-growth technology companies ($100M+ in managed revenue, 30+ concurrent projects)
- Deep expertise in process design, project governance, and operational excellence methodologies, with the technical fluency to engage credibly on AI-specific delivery patterns (evals, model deployment, MLOps, agentic systems)
- Demonstrated success managing complex, outcome-based engagements with Fortune 500 clients
- Strong financial acumen with experience managing P&L, margin optimization, and resource economics
- Experience in AI/ML solutions delivery or adjacent emerging technology domains (cloud transformation, data engineering, etc.)
Benefits
- Flexible work arrangements
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