HFM

• Write daily market updates to be distributed to Company clients via social media, industry portals and other distribution channels. • Conduct public speaking at media interviews, conferences, seminars and web-based events. • Train and support all relevant departments in Technical Analysis of the financial markets. • Provide training and market insights to clients via various communication channels. • Create Educational videos to be released on the company’s website. • Delivered comprehensive market analysis to identify trends, forecast price movements, and guide clients towards profitable trading decisions at HFM. • Provided impactful daily analysis for HFM clients, empowering them to seize opportunities and mitigate risks effectively. • Conducted trading webinars and seminars reaching hundreds of traders, fostering a deeper understanding of global financial markets, trading strategies and risk management techniques. • Build and maintain relationships with journalists and media outlets. • Represent HFN at trade shows, conferences and similar events. • Carry out any further duties assigned by the line manager. • Contribute to a positive and dynamic working environment.

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner. • Provide prompt and accurate responses to client inquiries regarding products, services and technical support. • Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services. • Offer guidance and troubleshoot support to assist clients. • Collaborate with cross-functional teams to address clients’ needs and resolve complex issues. • Escalate complex or unresolved issues to the appropriate person or Manager. • Identify areas for improvement and share suggestions and feedback with the team.

• Researches and analyses the market to identify new opportunities, emerging trends, and the competitive landscape. • Manages and coordinates business development activities across the region. • Supports and trains other staff at HFM’s offices. • Builds and maintains strong relationships with affiliates, both remotely and in person. • Develops and executes business development plans to achieve company goals, which can include market entry strategies, sales campaigns, and partnership initiatives. • Collaborates with internal teams to implement and execute business strategies. • Negotiates and finalizes agreements with affiliates and partners.