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VelocityEHS: Trusted Expertise. Human-Led AI. Safer Workplaces.
Senior Marketing Manager, Customer
Location
United States
Posted
146 days ago
Salary
$96.9K - $123.3K / year
Seniority
Senior
Job Description
Senior Marketing Manager, Customer
VelocityEHS
• Design and execute segmented expansion campaigns targeting upsell and cross-sell opportunities by lifecycle stage, product usage, industry, and account tier. • Partner with Sales and Customer Success to prioritize high-potential accounts and develop coordinated expansion plays. • Collaborate with Product Marketing to refine bundling strategies, value propositions, and positioning that increase product adoption and penetration. • Drive measurable expansion pipeline and revenue contribution from marketing-sourced and marketing-influenced programs. • Architect personalized lifecycle programs leveraging behavioral triggers, product usage signals, intent data, and customer milestones. • Execute integrated, multi-channel campaigns across email, webinars, in-product messaging, digital, and SDR outreach. • Partner with Customer Experience and CS to align messaging across onboarding, adoption, renewal, and expansion stages. • Establish scalable journey frameworks that balance automation with high-value account personalization. • Work with Customer Success to identify and respond to risk signals (e.g., declining usage, support patterns, executive turnover). • Develop targeted marketing interventions that support retention and protect recurring revenue. • Contribute to overall Net Revenue Retention (NRR) strategy and performance. • Define and track KPIs for customer marketing programs, including expansion pipeline, conversion rates, adoption lift, retention impact, and revenue influence. • Partner with Marketing Operations to ensure accurate attribution and reporting within Salesforce and Marketo. • Establish a rigorous test-and-learn framework, continuously optimizing segmentation, messaging, and channel mix. • Own the strategy and execution for customer reviews across third-party platforms (e.g., G2, TrustRadius). • Develop campaigns to increase review volume, quality, and category rankings. • Coordinate cross-functionally to activate advocates and manage review responses in partnership with Product and Customer teams. • Evaluate and pilot AI-driven approaches to personalization, segmentation, campaign automation, and performance optimization. • Introduce scalable innovations that increase efficiency while improving relevance and customer engagement.
Job Requirements
- 5–8 years of experience in B2B SaaS marketing, with a focus on customer marketing, lifecycle, demand generation, or ABM.
- Proven success driving revenue-impacting expansion programs (upsell, cross-sell, retention).
- Demonstrated experience partnering closely with Sales and Customer Success on account prioritization and execution.
- Strong proficiency in behavioral, firmographic, and intent-based targeting.
- Hands-on experience executing integrated, multi-channel campaigns.
- Experience with Salesforce, Marketo, and at least one customer intelligence platform (e.g., Gainsight, Pendo, 6sense).
- Analytical mindset with a strong bias toward experimentation and measurable outcomes.
Benefits
- Generous time off programs
- Medical/dental coverage, retirement (with employer match)
- Parental leave plans for all family types
- Job shadowing programs and one-on-one coaching opportunities
- Tuition reimbursement for continuing education, advanced degrees, and certifications
- Remote-first and flexible work schedule to fit your family's needs
- Monthly stipend to make your home office more comfortable, productive, and successful
- Corporate wellness and personalized preventative mental health care programs
- Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
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