Role Description The Digital Advertising Specialist will work closely with the Sr. Digital Marketing Manager, taking meaningful ownership of Rumpke’s paid media operation, driving execution and results across the full digital customer acquisition funnel for multiple service lines and regional markets. This position is remote, with a preference for candidates within a reasonable daily commuting distance of Rumpke’s corporate headquarters in Cincinnati. Responsibilities of Position: - Campaign Management & Optimization: - Plan, launch, and optimize paid campaigns across Google, YouTube, Meta, LinkedIn, and additional platforms aligned with Rumpke’s various service lines and regional markets. - Continuously improve campaign performance through A/B testing, bid strategy adjustments, audience refinement, and creative iteration. - Manage advertising budgets efficiently to maximize return on ad spend and minimize cost per acquisition. - Project and plan digital advertising budgets for annual planning cycles and individual campaigns, and model the impact of adjusted spend throughout the year to inform leadership decisions. - Landing Pages & Full-Funnel Acquisition: - Build and optimize landing pages that convert paid traffic into qualified leads and service inquiries. - Design and manage end-to-end digital acquisition funnels, ensuring each stage moves prospects toward conversion with clear messaging and strong calls to action. - Identify opportunities to improve funnel performance and implement best practices at every stage of the customer journey. - Attribution & Performance Reporting: - Maintain accurate conversion tracking, UTM structures, and pixel configurations across all active platforms. - Deliver regular performance reports to leadership, translating campaign data into clear insights and actionable recommendations. - Collaboration & Brand Standards: - Partner with communications, sales, and customer service teams to ensure advertising aligns with broader marketing and business objectives. - Stay current on platform updates, emerging trends, and industry best practices to keep Rumpke’s advertising competitive and innovative. - Uphold Rumpke’s brand standards across all ad creative, landing pages, and digital touch points. - Perform other duties as assigned. Qualifications - Strong expertise in Google Ads, YouTube Ads, Meta Ads, TikTok Ads, LinkedIn Ads and other major digital advertising platforms. - Proficiency in conversion tracking, UTM parameters, Google Tag Manager, and campaign attribution. - Strong analytical skills with experience in Google Analytics 4, Looker Studio, or equivalent reporting tools. - Comfort leveraging AI tools and marketing technology to improve efficiency, ad copy, creative testing, and reporting workflows. - Excellent written and verbal communication skills with the ability to present results and strategy clearly to leadership. - Self-directed and highly organized, with the ability to manage multiple campaigns and priorities in a fast-paced environment. - Collaborative team player who is open to feedback and focused on shared goals. Requirements - Minimum of 5 years of professional experience in digital advertising with proven results in lead generation and conversion-focused campaigns. - Experience building and optimizing landing pages using tools such as Unbounce, Instapage, Webflow, or similar platforms. - Solid understanding of full-funnel digital marketing strategy and conversion rate optimization best practices. - Experience leveraging Salesforce Marketing Cloud & Marketing Intelligence tools for campaign reporting, attribution, and performance. - Bachelor’s degree in Marketing, Advertising, or a related field preferred. Physical Requirements in a Regular Workday: - Rarely lifting/carrying/pushing/pulling a max of 10 lbs. - Frequently sitting. - Rarely standing/walking. Additional Working Conditions/Aspects: - Legally eligible to work in the United States. - Valid driver’s license (if applicable). - Must successfully complete pre-employment testing. - Must be able to read and speak the English language.

• Owns the end-to-end customer lifecycle at Turpal • Lead and develop a small team of Customer Operations Specialists • Manage strategic accounts and complex implementations • Own the onboarding and implementation framework • Act as the escalation point for complex or sensitive customer issues • Own customer health, retention, and renewals across the portfolio • Build and maintain trusted relationships with key stakeholders inside customer organizations • Serve as the voice of the customer to Product and Engineering • Improve the Operating Model to continue delivering better service to customers • Report on customer operations performance to leadership

Role Description As we continue to invest in our Salesforce platform and other sales tools, we are looking for a field-focused leader to strengthen adoption and business value from CRM and integrated sales tools. The CRM Field Engagement Leader is accountable for outcomes across: - Producer engagement - Producer experience design - Integrated sales tools - Field activation The leader operates with a player-coach orientation by setting direction, holding the line on standards, and picking up the work when it matters most. Above all, this leader is the owner and operator of the Voice of the Producer, the channel through which the field shapes what we build, and the champion of the producer experience, ensuring everything we build is easy, simple, and worth a producer’s time. Qualifications - Producer experience instinct – feel friction the way a producer feels it. Naturally gravitates toward simple, intuitive design. Comfortable shaping UX requirements, walking workflows, and partnering with design and product teams. - Insurance & brokerage fluency – deep working knowledge of how producers sell, how branches operate, and how revenue is generated in a brokerage. Speaks the language of the field with credibility. - Salesforce expertise – strong understanding of Salesforce as deployed in a sales-and-marketing organization with hands-on familiarity with how producers and sales leaders actually use the platform. - Exceptional relationship builder – earns trust with branch presidents, producers, and senior leaders quickly, and sustains it. Turns relationships into outcomes. - Delivers through ambiguity – defines the path when none exists, makes decisions with incomplete information, and pushes initiatives across the finish line. - Bias to action, can-do attitude – moves with urgency, owns the outcome, removes blockers, and refuses to let “not my job” slow the field down. Requirements - Lead producer feedback forums including design the agenda, run the room, capture the signal, and follow up. - Translate raw field input into prioritized, decision-ready recommendations for the CRM Product and Leadership team. - Advocate for field priorities and use data, feedback, and sound judgment to challenge decisions that add friction for producers. - Champion producer-first thinking across CRM, integrated tools, and field-facing processes across every workflow, screen, and dashboard. - Partner across the CRM and design teams to shape requirements from the producer’s seat. - Set and defend a high bar for simplicity, clarity, and ease-of-use. - Run field intake as a fast, transparent function by triage, prioritize, and route requests. - Partner across CRM, sales operations, marketing systems, and integrated tools to ensure producers have reliable data and practical reporting. - Support management and adoption of the integrated sales tool stack: ZoomInfo, Catalyst, MiEdge, and LinkedIn Sales Navigator. - Ensure these tools are integrated into a single, coherent producer experience. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description Die hey contact heroes starten für eine große und bekannte Mobilfunk-Marke ein neues, größeres Projekt im Bereich Prepaid-Kundenservice. Es handelt sich um einen Inbound-Service. Dafür suchen wir zuverlässige, motivierte Freelancer innerhalb der EU, mit Wohnsitz außerhalb Deutschlands, die uns langfristig im Inbound-Customer-Service unterstützen. Wenn du nicht in Deutschland lebst und arbeitest und als selbständiger Freelancer remote arbeiten möchtest, bist du bei uns genau richtig. Aufgaben - Bearbeitung von Inbound-Anrufen rund um Prepaid-Produkte, Tarife, SIM-Karten, Aufladungen und technische Basisanfragen - Professionelles Projektumfeld mit festen Ansprechpartnern - Flexible Einsatzzeiten im Rahmen des Projekts, Du bestimmst wann Du arbeitest - Vergütung pro Stunde oder pro Produktivminute (abhängig vom Projektmodell) - 100 % Remote - Arbeite von deinem Standort innerhalb der EU (außer Deutschland) Qualifications - Rechtliche & formale Voraussetzungen: - Selbstständigkeit/Freelancer-Status im jeweiligen Wohnsitzland - Wohnsitz außerhalb von Deutschland - Fähigkeit, ordnungsgemäße Rechnungen gemäß den gesetzlichen Vorgaben des eigenen Landes an internationale Auftraggeber (uns) auszustellen - Erfüllung der steuerlichen Pflichten im eigenen Land - Fachliche & persönliche Anforderungen: - Deutschkenntnisse auf C1/C2-Niveau - Erfahrung im telefonischen Kundenservice von Vorteil - Selbstständige Arbeitsweise & Organisation - Langfristiges Interesse an der Projektmitarbeit - Technische Voraussetzungen: - Stabile Internetverbindung (mindestens 50 Mbit/s) - Headset, zwei Monitore, Webcam und einen leistungsfähigen PC - Ruhiger, ungestörter Arbeitsplatz im Home-Office (kein Einblick/Zugang für Dritte) - Sicherer Umgang mit webbasierten Tools Benefits - Langfristiges Großprojekt mit stabiler Auslastung - Attraktive und faire Konditionen, je nach Projektmodell - Persönlicher Support durch ein erfahrenes Team - Hohe Flexibilität, Du planst deine Einsätze eigenständig Company Description Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Ob als Mitarbeiter*in in Deutschland oder als Freelancer weltweit – bei uns arbeitest du mit Menschen, die Service lieben, Verantwortung übernehmen und gemeinsam wachsen wollen. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.