Role Description Die hey contact heroes starten für eine große und bekannte Mobilfunk-Marke ein neues, größeres Projekt im Bereich Prepaid-Kundenservice. Es handelt sich um einen Inbound-Service. Dafür suchen wir zuverlässige, motivierte Freelancer innerhalb der EU, mit Wohnsitz außerhalb Deutschlands, die uns langfristig im Inbound-Customer-Service unterstützen. Wenn du nicht in Deutschland lebst und arbeitest und als selbständiger Freelancer remote arbeiten möchtest, bist du bei uns genau richtig. Aufgaben - Bearbeitung von Inbound-Anrufen rund um Prepaid-Produkte, Tarife, SIM-Karten, Aufladungen und technische Basisanfragen - Professionelles Projektumfeld mit festen Ansprechpartnern - Flexible Einsatzzeiten im Rahmen des Projekts, Du bestimmst wann Du arbeitest - Vergütung pro Stunde oder pro Produktivminute (abhängig vom Projektmodell) - 100 % Remote - Arbeite von deinem Standort innerhalb der EU (außer Deutschland) Qualifications - Rechtliche & formale Voraussetzungen: - Selbstständigkeit/Freelancer-Status im jeweiligen Wohnsitzland - Wohnsitz außerhalb von Deutschland - Fähigkeit, ordnungsgemäße Rechnungen gemäß den gesetzlichen Vorgaben des eigenen Landes an internationale Auftraggeber (uns) auszustellen - Erfüllung der steuerlichen Pflichten im eigenen Land - Fachliche & persönliche Anforderungen: - Deutschkenntnisse auf C1/C2-Niveau - Erfahrung im telefonischen Kundenservice von Vorteil - Selbstständige Arbeitsweise & Organisation - Langfristiges Interesse an der Projektmitarbeit - Technische Voraussetzungen: - Stabile Internetverbindung (mindestens 50 Mbit/s) - Headset, zwei Monitore, Webcam und einen leistungsfähigen PC - Ruhiger, ungestörter Arbeitsplatz im Home-Office (kein Einblick/Zugang für Dritte) - Sicherer Umgang mit webbasierten Tools Benefits - Langfristiges Großprojekt mit stabiler Auslastung - Attraktive und faire Konditionen, je nach Projektmodell - Persönlicher Support durch ein erfahrenes Team - Hohe Flexibilität, Du planst deine Einsätze eigenständig Company Description Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Ob als Mitarbeiter*in in Deutschland oder als Freelancer weltweit – bei uns arbeitest du mit Menschen, die Service lieben, Verantwortung übernehmen und gemeinsam wachsen wollen. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.

Role Description Die hey contact heroes starten für eine große und bekannte Mobilfunk-Marke ein neues, größeres Projekt im Bereich Prepaid-Kundenservice. Es handelt sich um einen Inbound-Service. Deine Mission: - Bearbeitung von Inbound-Anrufen rund um Prepaid-Produkte, Tarife, SIM-Karten, Aufladungen und technische Basisanfragen - Professionelles Projektumfeld mit festen Ansprechpartnern - Flexible Einsatzzeiten im Rahmen des Projekts, Du bestimmst wann Du arbeitest - Vergütung pro Stunde oder pro Produktivminute (abhängig vom Projektmodell) - 100 % Remote - Arbeite von deinem Standort innerhalb der EU (außer Deutschland) Qualifications - Rechtliche & formale Voraussetzungen: - Selbstständigkeit/Freelancer-Status im jeweiligen Wohnsitzland - Wohnsitz außerhalb von Deutschland - Fähigkeit, ordnungsgemäße Rechnungen gemäß den gesetzlichen Vorgaben des eigenen Landes an internationale Auftraggeber (uns) auszustellen - Erfüllung der steuerlichen Pflichten im eigenen Land - Fachliche & persönliche Anforderungen: - Deutschkenntnisse auf C1/C2-Niveau - Erfahrung im telefonischen Kundenservice von Vorteil - Selbstständige Arbeitsweise & Organisation - Langfristiges Interesse an der Projektmitarbeit - Technische Voraussetzungen: - Stabile Internetverbindung (mindestens 50 Mbit/s) - Headset, zwei Monitore, Webcam und einen leistungsfähigen PC - Ruhiger, ungestörter Arbeitsplatz im Home-Office (kein Einblick/Zugang für Dritte) - Sicherer Umgang mit webbasierten Tools Benefits - Langfristiges Großprojekt mit stabiler Auslastung - Attraktive und faire Konditionen, je nach Projektmodell - Persönlicher Support durch ein erfahrenes Team - Hohe Flexibilität, Du planst deine Einsätze eigenständig Company Description Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Ob als Mitarbeiter*in in Deutschland oder als Freelancer weltweit – bei uns arbeitest du mit Menschen, die Service lieben, Verantwortung übernehmen und gemeinsam wachsen wollen. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.

Title: Customer Care Specialist Location: Lansing United States Job Description: Description A New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Location: This position is 100% remote and can sit anywhere across the U.S. Schedule: Monday-Friday 8-5 EST Compensation: The hourly rate for this position is $20-$23/hr Join our team as a Customer Care Specialist! In this role, you'll be the trusted bridge between customers and franchise teams, ensuring every move feels smooth, supported, and handled with care. This role is built for someone who thrives on helping people, delivers standout service, and takes pride in going above and beyond to exceed expectations. If you love solving problems, building rapport, and making a real impact on customer satisfaction, youll feel right at home here. What you'll do: - Customer issue analysis Collect, review, and analyze customer requests, complaints, reviews, and HMD incident reports; route followup details to franchise teams as needed. - Complaint resolution guidance Apply Customer Care policies to clarify expectations and help develop action plans for resolving customer concerns. - Franchise counseling Advise franchisees on active complaints and recommend appropriate next steps aligned with system protocols. - Customer satisfaction support Partner with franchise staff to help achieve referral, satisfaction, and servicequality goals. - Data tracking and reporting Compile, analyze, and report customer service metrics, including monthly departmental statistics and renewal/reengagement insights. - Social review monitoring Review negative social media feedback, respond appropriately, and redirect customers to Customer Care for resolution. - Team and project participation Participate in MSC meetings, support corporate projects, maintain reliable attendance, and complete additional duties assigned by the Customer Care Manager. What you'll bring: - Customerservice mindset Strong commitment to delivering exceptional service with professionalism and empathy. - Detail orientation High attention to detail with excellent organizational and prioritization abilities. - Communication strength Exceptional oral and written communication, interpersonal skills, active listening, and clear speech. - Conflict resolution skills Strong negotiation, problemsolving, deductive and inductive reasoning, and the ability to stay calm during crises. - Independent and teamoriented work Reliable, flexible, conscientious, and able to make decisions and follow through while working both independently and collaboratively. - Technical proficiency Proficient in Microsoft Excel, Word, PowerPoint, and Outlook; adaptable to new tools and changing processes. - Valuesdriven commitment About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Franchise Support Specialist Location: United States Job Description: Description Own Your Future! ServiceMaster Brands is built on a Think Like an Owner philosophy. Its where passion sparks progress, empowerment drives action, and accountability keeps us moving forward. Ready to move forward with us? Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Location: This position is 100% remote. Join our team as a Franchise Support Specialist! Play a key role in supporting a nationwide franchise network and delivering exceptional customer experiences. As a Franchise Support Specialist, youll be the goto resource for franchise owners, customers, and internal teamshandling financial and operational inquiries, coordinating service requests, and supporting claim activities from lead dispatch to SLA compliance. Your work keeps operations running smoothly and ensures every partner gets the guidance and support they need. What you'll do: - Customer & franchise communication Manage inbound/outbound inquiries, complaints, service requests, and operational support needs. - Corporatelevel case handling Serve as the primary contact for escalated customer issues, gathering details and documenting cases in Zendesk. - Zendesk case management Categorize, track, and maintain accurate records to ensure compliance and data integrity. - Claims support Monitor claim statuses, coordinate with franchises/carriers, resolve documentation gaps, and escalate urgent matters. - Issue investigation & resolution Collaborate with internal teams and field staff to resolve customer and franchise concerns. - Performance & service metrics Meet responsetime, satisfaction, and resolution goals while supporting highvolume periods. - Operational improvement Conduct rootcause analysis, identify trends, and report on ticket and claims performance. What you'll bring: - Franchise & service workflow knowledge Basic understanding of franchise operations, customer service processes, and financial system workflows. - Analytical problemsolving Ability to investigate issues, analyze information, and drive effective resolutions. - Strong communication skills Excellent verbal and written communication across all organizational levels. - Multitasking & adaptability Capable of handling multiple priorities in a fastpaced environment, independently and collaboratively. - Relevant experience Associates degree or equivalent experience preferred, with 12 years in franchise operations, customer service, or claims support. - Zendesk proficiency Required experience with Zendesk; familiarity with Workday, XactAnalysis, Claims Connect, FranConnect, or Dash is a plus. - Selfstarter mindset Strong interpersonal skills and the ability to maintain knowledge of systems, workflows, and processes. About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process atweacknowledge@servicemaster.com. Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/