Role Description As an Organ Placement Coordinator, you will be part of a purpose-driven team that values innovation, collaboration, and excellence. Your key responsibilities will include: - Provide 24/7 coverage for organ placement coordination, managing donor organ offers through post-transplant recipient phases. - Communicate and collaborate effectively with transplant centers, surgeons, and donor organizations. - Adhere to OPTN policies and ensure compliance with transplant regulations. - Accurately review donor and recipient charts and facilitate real-time documentation of accepted cases. - Ensure seamless coordination of transplant logistics, utilizing standard templates and workflows. - Engage in quality improvement initiatives and contribute to team education. Qualifications - Experience in organ procurement organizations (OPOs), transplant centers, or acute care settings (ICU, Emergency Department, or transplant units) preferred. - Strong critical thinking and multitasking abilities in high-pressure situations. - Proficiency in electronic medical records (EMR) systems and UNet DonorNet/Waitlist. - Strong customer service and communication skills. - Ability to work independently while collaborating with a remote team. Requirements - On call 80-84 hours biweekly with a combination of day and night coverage. - 24-hour on call schedules. - Salary: $70,000 - $80,000, depending on experience. Benefits - Medical, Dental, Vision, 401(k) with employer match, paid life insurance, AD&D benefits, Monthly Wellness Stipends, and Tuition Reimbursement. - Generous paid time off and holiday schedule. - Fully remote role with a collaborative and supportive team.

Role Description We're hiring an Associate Director, Authorization Services Operations to join our Insurance Operations team. You will drive the program governance and KPI/operational metrics setting and reporting for the Authorization Services Team. Additionally, you will support the strategy and implementation of special projects and will deploy tactics that allow us to enhance our overall program value. You will report into Senior Director, UM Optimization and Strategy. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $162,453 - $213,220 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: - Accountable for operational reporting (progress against KPIs and operational metrics) and forecasting (FTEs needed) for all production teams. - Identify and monitor progress against all KPIs (leadership level) and operational metrics (more regularly monitoring - IP / OP auth/k, avg case time to resolution, cases/hr, etc.) and driving insights to feed to downstream teams. - Set, drive and implement the department strategy to enhance program's overall value including determining and uncovering new opportunities. - Identify and drive execution of cost-savings opportunities by collaborating with key departments. - Program management of important company and department strategy programs. - Continuously evaluate financial and performance metrics dashboards to drive performance improvement and create dashboards for Senior Leadership report outs. - Support the budgeting process and the fiscal performance for the team in association with the leadership team. - Guide overall program governance and accountability for producing executive leadership materials (e.g., Board, QBR, Strategic Updates, Operational Readouts). - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - 7+ years experience in healthcare strategy and operations, and/or related field. - 4+ years of experience managing individual contributors. - 3+ years project planning experience. Requirements - Bonus points: - Master's degree. - Utilization Management experience. - Management Consulting experience with a focus on healthcare. - Experience in leading large-scale cross functional initiatives. - Experience with Excel and financial modeling experience. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

• Qualify inbound commercial leads (taking the qualification baton from our Lead Nurturing team) • Conduct discovery calls with commercial buyers (facility managers, property managers, small business owners) • Build quotes in our CRM and present them on online or phone calls with confidence • Handle objections, close deals, on the call • Maintain a structured follow-up cadence on every qualified lead — no lead drops • Coordinate site assessments with our certified installer network across Australia • Book installation dates with installers and customers; manage scheduling conflicts • Ensure every project moves cleanly from "quote accepted" → "site assessment" → "installation booked" → "installation complete" → "invoice paid" • Be the single point of contact for the customer throughout the project lifecycle • Resolve issues between customer and installer when they arise; escalate to leadership only when needed • Maintain relationships with our certified installer network (current installers across major AU cities) • Identify gaps in installer coverage and flag to leadership • Quality-check installer performance via customer feedback post-install • Onboarding support for new installers as the network grows

• Manage compensation programs and provide strategic guidance for competitive pay practices. • Oversee merit and performance management cycles for accuracy and timely execution. • Identify opportunities to streamline compensation processes and develop standardized tools. • Provide mentorship to compensation analysts and lead initiatives for data integrity.