• Lead and deliver commissioning services across the assigned region. • Grow Impact Cx capabilities, client relationships, and team capacity. • Oversee commissioning projects from pre-construction through close-out. • Manage client relationships and support regional business growth. • Act as a people manager for assigned team members. • Coordinate with contractors, vendors, owners, and project team members. • Develop commissioning scopes of work and fee proposals. • Perform design reviews, site observations, and prepare reports.

• Outbound Pipeline Generation (50%): Build and run multi-touch sequences across email, phone, and LinkedIn targeting B2B stakeholders. You will cold call with purpose, researching before you dial, personalizing your pitch, and utilizing ZoomInfo and internal AI tools to identify high-intent buying signals. • Inbound Qualification & Routing (50%): Act as the first line of response for inbound demo requests and content-driven leads. Qualify with speed, book high-context discovery calls for Senior AEs, and serve as the crucial "human in the loop" for complex prospects. • Full-Cycle SMB Closing: Own the entire sales cycle for self-sourced SMB deals. If a deal gains complexity post-discovery, you'll collaborate with a Senior AE while staying attached to the deal, learning how sophisticated B2B enterprise cycles operate.

• Make high-volume outbound calls to ACA marketplace prospects (under 65 market) • Work and convert third-party vendor-generated leads • Educate clients on ACA health insurance plans, subsidies, and coverage options • Build rapport quickly and handle objections to close enrollments • Complete accurate ACA enrollments • Ensure policies are properly activated through consistent follow-up • Maintain strong member retention through ongoing client support • Cross-sell ancillary products including dental, vision, accident, and hospital indemnity coverage • Document all client interactions, enrollments, and follow-up activity in CRM systems • Meet or exceed daily KPIs including dials, talk time, enrollments, retention, and ancillary sales

• Build and maintain strong, long-term relationships with C-suite executives and senior leaders to serve as a trusted advisor while ensuring the needs of the day-to-day contacts are being met • Develop and execute multi-year account plans, business plans, and growth initiatives tailored to meet specific client objectives and organizational goals, which may include unique co-creation • Identify and pursue new business opportunities within existing accounts (upsell and cross-sell), manage the entire sales lifecycle from opportunity identification through negotiation and deal closure • Act as the internal "quarterback" for the account, coordinating with cross-functional teams (e.g., Marketing, Clinical, Operations, Product, Legal) to ensure seamless service delivery and problem resolution • Monitor account performance, including P&L, revenue, growth, and retention targets, conducting regular business reviews to ensure value delivery and address performance guarantees • Stay informed on market dynamics and emerging trends (e.g., PBM industry, GLP-1 evolution, cardiometabolic developments) to provide proactive, relevant insights and innovative solutions to clients • Accurately forecast pipeline and revenue using CRM tools like Salesforce, and complete administrative responsibilities on time • Travel as needed (often 30% or more) to client sites, corporate offices, and industry events