• Oversee end-to-end delivery of all Fractional COO & Coaching engagements, ensuring methodology consistency and client satisfaction across the portfolio. • Directly manage, coach, and develop team leads and individual team members when needed; conduct regular 1:1s, performance reviews, and capacity planning. • Work with the COO of SMB Team to build, refine, and enforce standardized financial frameworks including P&L management, cash flow forecasting, and balance sheet review for client engagements. • Handle client escalations related to the departments led, while working with other departments when needed. • Collaborate with the COO and senior leadership on fractional service product development, pricing, and operational scalability. • Maintain business operating rhythms and systems within the fractionals team including KPI’s and quarterly boulder planning. • Manage & optimize the department budgets including capacity planning of the delivery teams. • Work with tech teams to build systems and processes including automations and AI assisted workflows

• Conduct Comprehensive Assessments: Perform thorough assessments of chapters to identify key areas of improvement and formulate actionable recommendations. • Develop Improvement Strategies: Collaborate with cross-functional teams to design and implement tailored strategies to address identified challenges and opportunities for improvement. • Financial Analysis: Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and areas for financial optimization. • Operational Efficiency: Streamline and support the optimization of operational processes within chapters to enhance efficiency, reduce costs, and improve overall performance. • Performance Metrics Monitoring: Monitor key performance indicators (KPIs) to track progress and measure the success of improvement initiatives. • Stakeholder Engagement: Work closely with chapter leadership, department heads, and key stakeholders to ensure alignment with improvement objectives and foster a collaborative approach to change. • Implementation of Best Practices: Introduce industry best practices and benchmarks to drive and support continuous improvement in overall chapter operations. • Team Collaboration: Collaborate with internal teams, including finance, operations, development, and mission to ensure seamless execution of improvement initiatives. • Training and Development: Along with chapter leadership, identify skill gaps within teams and develop training to enhance the capabilities of personnel. • Risk Management: Assess potential risks associated with improvement initiatives and develop contingency plans to mitigate any adverse effects. Being a critical liaison between the National Office and chapters in communicating opportunities, concerns/learnings and positioning themselves as a facilitator/enabler of building understanding and driving to solutions.

• Oversee the maintenance and operation of data center facilities. • Provide leadership, management, and development ensuring operational commitments are met and exceeded. • Support SFCFS teams and other stakeholders in the delivery of all services within the scope of the role, and provide shoulder to shoulder technical service input as required in order to enhance the credibility of the company • Safety of all SFCFS personnel and equipment onsite. • Ownership of MEP operations across Serverfarm Data Center. • Ensure that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations. • Work with the Construction & Project team to ensure Serverfarm Data Center’s site meets all required statutory and mandatory requirements. • Ensure all site MEP infrastructure operates within defined capacity standards. • Ensure all activities on site are carried out in accordance with Serverfarm Company Policies and Guidelines.

• Define Instacart’s international retailer strategy for launching and growing our suite of Instacart Platform solutions by driving vision, commercialization strategy, and go-to-market planning of complete range of retail enterprise opportunities available to retailers outside North America. • Lead Strategy & Planning pillar responsible for collaborating with Engineering, Product, Corporate Development, Operations, Legal, Finance, and other cross-functional stakeholders to define our international operating model and new market entry strategy. • Own long-range planning for the international commercial business, turning our business momentum into clear targets that focus our efforts on the highest-impact opportunities to support our long-term growth. • Build the international commercial enablement system, including ROI models, GTM materials, and competitive intelligence. Partner with sales teams to bring these resources to bear to support both multi-solution platform partnerships and point-solution opportunities. • Work closely with our Strategic Partnerships team to identify opportunities to accelerate our retail GTM strategy through growth and product partnerships. • Deliver clear and compelling content to senior leadership, both internally and at retail partners.