• Attain and exceed assigned annual sales goals • Develop product and market expertise to be able to present/run meetings with prospective clients. • Collaborate with Account team on regular basis to develop a customer target list and territory sales strategy plan with each Account Executive to achieve sales quota and corporate objectives • Communicate in a timely and effective manner with prospects, customers, and project leads and within the Sales team • Provide timely feedback to sales peers, sales leadership, product management and marketing on developing industry trends, new product ideas, and competitive intelligence • Guide product and marketing strategy, informed through voice of the customer • Develop customized solution proposals and contractual agreements • Prepare periodic sales reports highlighting sales volume, potential opportunities, and client-based expansion

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts • Build strong relationships and interact with executives and C-Level customer contacts • Work with strategic SLED clients to manage and negotiate contract renewals, cross-sells and upsells • Expand SLED Accounts across other business units and geographies • Use Strategic selling motions to create meaningful relationships across existing and new teams with an account • Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas • Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Go the extra mile to ensure our customers are supported and successful • Create and present technical solutions to the C-Suite and executive boards • Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company

• Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer and ensuring executive sponsorship is valued and provided by both organizations. • Majority of time (both virtually and travelling) will be spent inside GEV coordinating with sales, technical, project management, quality, and senior management teams on the following: customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings to ensure the customer receives the highest possible quality at every touch point. • Fully understand the customer’s business, market, competition, as well as GEV business unit priorities and growth initiatives. • Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives, internal/external relationship heatmap, and critical to customer satisfaction issues. • Represent the entire GEV portfolio and support collaboration across business units for opportunities which require complex or multi-P&L solutions. • Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer’s C-Suite; Collaborate with GEV’s Customer Experience Leader to Facilitate the annual NPS survey and orchestrate feedback/action plan. • Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve (KPIs/TTIs)) between the key account and GEV. • Collaborate with GEV’s Customer Quality Leader and BU quality teams to understand key pain points with GEV product/services quality and drive transparent communication and resolution. • Bring a focus on customer satisfaction to all processes and interactions. • Collaborate with GEV’s Enterprise Sales Operations Leader to leverage standard work, operational data, and metrics to monitor the health of the customer relationship, alignment with GEV priorities, and overall growth and profitability of the account KPIs/TTIs Orders & Backlog Profitability, both as sold and as executed 3-year pipeline Customer experience, through NPS and other customer satisfaction metrics Customer Safety, Quality health scorecard (major events, reputational events, NPS/CX feedback action to closure), and Delivery Service/availability of GEV equipment Share of wallet.

• Use a consultative sales approach guiding customers through their options • Work a flexible schedule between 9am-7pm, including weekends • Stay current with evolving tech to meet customer needs • Receive tools, training, and coaching to help meet sales goals