BRAHMIN LEATHER WORKS LLC

Role Description Brahmin Leather Works is seeking a Remote Customer Service Representative to work from the comfort of their own home! This position is responsible for providing positive customer experience over the phone and/or through email. The successful candidate for this role will have a strong knowledge of our company’s customer service policies and be well-trained in product knowledge to offer quick and accurate assistance. What You’ll Own - Provide personalized customer service of the highest level in every interaction. - Answer inbound calls and/or emails to the Call Center and assist customers with specific inquiries efficiently and professionally. - Process phone orders, customer return authorizations, and assist with product questions. - Complete and process repair requests, assist with navigation of the Brahmin website, monitor package tracking, and provide all pertinent order information. - Build customers’ interest in our product, inform customers of new arrivals, product availability, and add-on items and leather care products. - Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies. - Handle customer concerns with empathy and patience and provide appropriate solutions. Follow up to ensure resolution in a timely manner. - Perform administrative functions as necessary to support the Customer Service team. Qualifications - Minimum of a High School Diploma. - Previous customer service or call center environment preferred. - Ability to work 40 hours a week between the hours of 8:30 am – 5:00 pm EST Monday – Friday and could extend to 6:00 pm. - A willingness to learn and a home office or quiet workspace to interact and focus on customers. - High Speed Internet (Wi-Fi that meets speed requirements). - A team player with proven organizational skills and ability to multitask. - Capability to navigate difficult customer situations and solicit feedback to improve service in a professional and empathetic manner. - Strong verbal and written communication skills, with a professional and courteous demeanor. - Skill to create grammatically correct written responses without any spelling errors. - Basic computer skills and excellent phone disposition. Physical Requirements - Prolonged periods sitting at a desk and working on a computer.