• Support CSAA customers by providing information on policy and coverage • Respond to inquiries on existing claims and take first notice of loss on newly filed claims • Communicate with customers via phone, email, text, or chat • Assist customers with insurance claims • Check status of existing claims and provide updates • Document all claim activity accurately and timely in claims systems

Role Description The Talent Coordinator is responsible for supporting the day-to-day operations of the Talent Management team while helping execute brand partnerships and creator initiatives across a diverse roster of talent. This is a highly execution-focused role centered around: - Campaign coordination - Creator support - Relationship management - Operational excellence You will work closely with Talent Managers throughout the lifecycle of creator partnerships while gaining hands-on experience in: - Talent representation - Brand negotiations - Creator business development This role is designed as a long-term growth opportunity. High performers will have a clear path toward becoming a Talent Manager as they develop expertise in: - Creator partnerships - Negotiations - Talent strategy Qualifications - Bachelor's degree preferred - 0-2 years of professional experience in influencer marketing, talent management, public relations, marketing, advertising, communications, or related fields - Internship experience within creator economy, entertainment, marketing, talent management, or agency environments is a plus - Strong interest in social media, creators, digital culture, and influencer marketing Requirements - Excellent written and verbal communication skills - Strong organizational skills with exceptional attention to detail - Ability to manage multiple projects and deadlines simultaneously - Comfortable working in a fast-paced, high-growth environment - Strong problem-solving and critical-thinking abilities - Proficiency with Google Workspace, spreadsheets, presentation tools, and project management platforms Benefits - Direct exposure to talent management - Learn the creator economy - High visibility and ownership - Clear growth path

• Automate server provisioning, configuration, and OS setup • Develop scripts for patching, upgrades, and system maintenance • Automate backup processes and periodic recovery validation • Build automation for disaster recovery (DR) execution and failover workflows • Create auto-healing mechanisms for common system failures (restart services, scale resources, etc.) • Integrate automation with monitoring tools (event-driven automation) • Standardize system configurations and golden images • Support failover readiness by automating environment synchronization • Automate DR drills and reporting (RTO/RPO validation) • Maintain reusable automation templates and scripts • Collaborate with DevOps for infrastructure standardization (without owning CI/CD) • Document automation workflows, recovery procedures, and runbooks

• Ensure infrastructure uptime, performance, and resilience through proactive monitoring, incident management, disaster recovery, and cloud operations across mission-critical environments. • Monitor infrastructure using tools like New Relic, Prometheus, and Grafana. • Configure and maintain alerts, dashboards, and service health checks. • Perform incident management, troubleshooting, and root cause analysis (RCA). • Ensure uptime and SLA compliance for all systems. • Monitor CPU, memory, disk, and system processes. • Manage OS-level operations (Linux/Windows) including patching and tuning. • Manage system backups and perform regular restoration validation. • Execute and validate disaster recovery (DR) plans across environments. • Perform failover and failback testing for critical services (on-prem cloud / multi-region). • Coordinate DR drills and simulate outage scenarios. • Ensure replication health and data consistency (in coordination with DataOps). • Maintain and update DR runbooks and incident playbooks. • Perform capacity planning and performance optimization. • Maintain logs, metrics, and operational documentation.