Role Description The Sr. AR & Case Management Specialist (Sr. AR Manager) is responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming SalesForce cases and providing information as requested or properly authorized. The Senior AR Manager will take steps necessary to resolve all claim issues or questions that escalate to the RCM team. Resolution of SalesForce cases and management of issues and the team resolving the cases is a key element in this role. Additionally, the Senior AR Manager is responsible for overseeing functions within Accounts Receivable in accordance with compliant best practices, such as Claims Worklists, Zero Pay, Unapplied, and Denials, to ensure that all are reviewed, reconciled and resolved in a timely manner. The Senior AR Manager will also serve as a subject matter expert and point of escalation on one of our internal sub-teams. - Management of the accounts receivable (AR) including analysis of the aged AR, looking for root cause issues; writing rules where appropriate to stop errors from occurring. - Denial management - investigating denial sources, resolving and appealing denials which may include contacting payer representatives. - Makes independent decisions regarding claim adjustments, resubmission, appeals, and other claim resolution techniques. - Serves as an escalation point, and escalates issues to the appropriate party. - Suggest and run point on policy updates as needed. - Work directly with practice consultants and/or physicians via Salesforce to ensure optimal revenue cycle functionality. - Focused on driving toward achievement of department’s daily and monthly Key Performance Indicators (KPIs), requiring a team-focused approach to attainment of these goals. - Other duties as assigned. Qualifications - High School Graduate. - 5+ years experience in a physician medical billing office or equivalent claims experience. - Must understand the drivers of revenue cycle optimal performance and be able to investigate and resolve complex claims. - Microsoft Excel skills (ex: pivot tables, VLOOKUP, sort/filtering, formulas) preferred. - Experience working with athenaOne suite of tools preferred. - Experience using Salesforce for case management preferred. - Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely (if a remote worker). - Experience with VA payers & providers preferred. - Must comply with HIPAA rules and regulations. - Excellent written and verbal communication. Requirements - The hourly range for this role is $23/hr to $25/hr in hourly base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). - This role is also eligible for an annual bonus targeted at 10%. - The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Benefits - All your information will be kept confidential according to EEO guidelines. - Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Role Description Customer Service Representative (CSR) – Insurance (P&C) We are seeking a proactive and detail-oriented CSR with experience in Personal & Commercial Lines (P&C) insurance. The ideal candidate is highly organized, thrives in a fast-paced environment, and can confidently assist insureds through professional email correspondence. Qualifications - Insurance industry experience (Personal & Commercial Lines preferred) - Strong written English communication skills - Excellent organizational and multitasking abilities - Ability to work independently and take initiative - Customer service-oriented with strong attention to detail Requirements - Respond to insured inquiries via email - Provide policy-related guidance and support - Manage correspondence and follow-ups - Maintain accurate records and documentation - Assist with policy servicing and administrative tasks

Role Description As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk. - Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity. - Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full. - Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data, recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution. - Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management. - Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready. - Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays. - Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools. - Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership. - Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review. Qualifications - Minimum of 2 years loan servicing experience in mortgage/financial services industry. - Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO). - Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes. - Ability to prioritize, organize and manage a high volume of work. - Strong reasoning skills and independent decision-making capability. - Experience with loan servicing software and processes. - Inclination to learn, take on new projects, and advance current skills. - Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals. - Ability to adapt quickly to changes and perform in a fast-paced environment. - Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems. Requirements - Set up and constantly operate a computer. - Communicate and exchange accurate information to others via telephone or internet video applications. - The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Benefits - Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment. - Flexible Paid Time Off for full time employees. - Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent. - 6 weeks paid parental leave for the non-birthing parent. - One thousand annually for professional development. - Life, AD&D and Disability insurance for full time employees. - 401K (noncontributory by Knock) for all employees. - $75 monthly allowance for health & wellness. - Up to $400 monthly for a co-working space for eligible employees. - $100 monthly allowance for home internet, mobile phone or other communication devices. - $2,500 referral bonus for eligible employees.

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews. • Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. • Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate • Maintain a working knowledge of products, services, and promotions • Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests • Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system • Organize and maintain policy files to ensure proper documentation management • Assist with the creation, documentation, and continuous improvement of processes • Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work • Provide excellent customer service to both internal and external partners • Perform other duties as may be assigned