Technical Product Manager – Telephony, Communications

Technical Product ManagerTechnical Product ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Armenia

Posted

11 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQL

Job Description

Technical Product Manager – Telephony, Communications

Emerging Travel Group

• Own the telephony infrastructure across global support operations • Work at the intersection of product, engineering, and vendor management • Optimize routing, reduce costs, and drive channel strategy across multiple markets • Manage relationships with voice and communications providers • Shape the telephony product roadmap • Translate complex operational requirements into scalable technical solutions

Job Requirements

  • 3–5 years of experience in product management or technical program management; background in contact center technology, voice/telephony, or customer operations is a plus but not required — strong systems thinking and the ability to ramp up quickly in a new domain matter more.
  • Technical proficiency: comfortable reading API documentation, understanding routing logic, IVR trees, telecom billing models, and integration patterns; able to translate stakeholder requirements into clear technical specifications.
  • Cost analysis and data skills: solid SQL for ad-hoc analysis, experience building cost models and business cases using unit economics.
  • Vendor management: proven track record of conducting commercial negotiations with telecom or SaaS providers in English, managing SLAs, and onboarding new vendors.
  • Cross-functional collaboration: experience coordinating across engineering, Ops/CX, legal, and finance; able to manage multiple workstreams in parallel.
  • Product delivery: able to own a product roadmap, write PRDs, prioritize based on cost and impact, and drive execution to outcomes alongside engineering teams.

Benefits

  • Flexible schedules and opportunity to work remotely
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities
  • Partial compensation for participating in external training and conferences
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
  • Corporate prices on hotels and travel services
  • MyTime Day Off - an extra non-working day without loss of compensation

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