• Diseñar contenido para interfaces digitales en base a las necesidades de las personas usuarias y objetivos de negocio en experiencias claras, útiles y coherentes. • Construir y evolucionar la voz y tono de producto, integrando microcopy y copywriting con criterio UX. • Desarrollar guías de estilo y estándares narrativos que faciliten la consistencia y escalabilidad. • Colaborar activamente con equipos de UX, producto y tecnología para transformar los hallazgos en decisiones de contenido. • Presentar propuestas de contenido a stakeholders para lograr acuerdos y evolución progresiva del producto. • Detectar oportunidades de mejora en journeys y flujos, proponiendo ajustes para optimizar la experiencia. • Incorporar herramientas de IA en tus procesos de trabajo para acelerar exploración, iteración y validación de soluciones de contenido.

• Own end-to-end delivery of content projects, translating infrastructure outputs into executable plans with clear milestones, resource allocation, and financial discipline. • Lead and develop a high-performing Content Operations team, setting clear expectations, coaching on execution rigour, and building a culture of ownership and transparency. • Serve as the operational bridge between delivery teams, Content Engineering, Product, and Pedagogy, ensuring handoffs are clearly defined and system constraints are surfaced early. • Own the full supplier and contractor lifecycle, including negotiations, contract management, invoicing, and performance oversight. • Drive structured feedback loops between delivery and infrastructure, ensuring customer and stakeholder insights translate into concrete improvements to process, tooling, and ways of working.

Travel to customer locations to handle complex claims, conduct thorough investigations, communicate empathetically with clients, and negotiate settlements while ensuring accurate documentation throughout the claims process.

Role Description Designs, structures, publishes useful and usable content that drives a positive customer experience and competitive web presence. - Manages content through all phases of web delivery, including facilitation of page design requirements, page walkthroughs, QA reviews, quality and performance reviews, content updates and archival requests. - Supports implementation of the content workflow and governance model and serves as a subject matter expert for content processes and tools. - Adheres to editorial calendars in support of campaign and content delivery deadlines. - Collaborates with digital content curators in the development and optimization of web content. - Reviews copy, performs quality control checks, and makes adjustments as needed to ensure published content meets quality and performance criteria. - Takes initiative to investigate, diagnose, and troubleshoot web content issues, and then selects and explains/documents the best solutions. - Assumes leadership in walkthroughs with stakeholders prior to publishing. - Develops and maintains an understanding of content strategy, accessibility, SEO and related web disciplines. - Continuously evaluates business needs and best practices for content design and delivery and makes recommendations for improvements. - Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Company Description