Leading Next Generation CX
Inbound Customer Service Specialist, Sales
Location
Brazil
Posted
17 days ago
Salary
R$1.6K / month
Seniority
Lead
Job Description
Inbound Customer Service Specialist, Sales
Atento
• Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services. • The agent must identify the customer's need and provide a practical, objective solution in accordance with product and/or service procedures; • Sales of products and services; • Specific technical tasks: Call center service for offering telecommunications voice or data services or products, working with service packages for residential or mobile phone lines, data packages, broadband, and fiber services; • Use systems to record interactions and apply service procedures.
Job Requirements
- Minimum 18 years of age;
- High school diploma (complete secondary education);
- Strong verbal fluency and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer knowledge and typing skills;
- Availability to complete training and work from home (Home Office);
- Access to a desktop computer to use during the training period;
- Preferably live near the Atento Ribeirão Preto unit.
Benefits
- Work-from-home allowance (Home Office stipend);
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare/babysitter allowance / assistance for children with disabilities / school transport assistance;
- Product discounts;
- Dental care assistance;
- Medical assistance / healthcare;
- Discounts for gyms and sports activities (Gympass);
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
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