Role Description The Senior Inside Sales Representative, Service is accountable for delivering annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role drives growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers. This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory. In this role, you will have the opportunity to: - Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle. - Drive contract renewal and penetration by proactively engaging customers ahead of warranty expiration and converting time-and-material accounts to contract coverage. - Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership. - Own territory execution and forecasting using CRM and quoting tools to manage pipeline, track performance, and deliver accurate forecasts. - Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience. Qualifications - Bachelor’s or Master’s degree preferred with 3–5+ years of relevant experience. - Demonstrated ability to manage a pipeline and consistently deliver against revenue targets. - Strong negotiation skills, including pricing, service scope, and risk trade-offs. - Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office. Requirements - Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Flexible, remote working arrangements for eligible roles. - Sales Incentive Compensation (SIP) eligibility. - Annualized salary range of $85,280 - $104,000. - Total target compensation at plan (base + SIP) of $109,280 - $128,000 annually.

Role Description As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts and help with their account issues while providing them with exceptional customer service. Hours: 8:00AM – 5:00PM; Monday through Friday with the possibility of flexible hours. - Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. - Identifying customer needs, answering questions, or resolving problems. - Using the tools provided to guide you through customer conversations. - Providing customers with important information while communicating in a warm empathetic manner. - Gathering information to keep customer profiles and accounts up to date. - Verify documentation and images. - Attend scheduled staff meetings. - Complete required assigned training. - Track daily tasks for quality review. - Providing exceptional customer service. - Communicate with team members or supervisors about any issues or discrepancies. - Handle confidential information with integrity and discretion. - Comply with data integrity and security policies. - Perform other clerical or administrative tasks as needed. Qualifications - HS Diploma or GED required; some college preferred. - Experience working with Montana Medicaid is preferred. - Basic computer skills and familiarity with Microsoft. - Prior office or administrative experience. - Ability to communicate clearly and professionally with co-workers, clients, and providers. - Attention to detail, grammar, and spelling accuracy skill set. - Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. - Ability to successfully pass a pre-employment screening. - Call center experience is preferred. - Knowledge of healthcare or insurance terminology is preferred. - Computer system experience with data entry and database documentation knowledge is preferred. Requirements - Competitive pay: $16-$18 per hour based on experience (bi-weekly pay). - Paid on-the-job training. - Supportive team environment. - Flexible work schedule with start times ranging between 8:00AM to 8:30AM. - Business casual dress code. - Opportunity for advancement within the company. - Health, dental, and vision insurance (if full time). - Paid time off and holidays. - 401K and matching. - Employee discount program. - Dependent Care benefits for full-time employees.

Role Description The Clinical Nurse is an engaged and credentialed member of the Professional Nursing Organization and is responsible for autonomous practice directed by the professional tenets of practitioner, leader/decision maker, scientist, and transferor. The Clinical Nurse is responsible for utilizing the nursing process to provide evidence-based care and to continuously monitor and evaluate practice to ensure safe passage of patients that is in the best interest of populations served. Responsibilities - Practitioner - Utilizes the nursing process to assess, diagnose, identify outcomes, plan, implement and evaluate an individualized plan of care. - Utilizes critical thinking and the nursing process to anticipate and recognize changes in patient status, taking action to modify the plan of care or to elevate to the care team as necessary. - Practices in accordance with the ANA Code of Ethics to advocate for patients, uphold their autonomy in decision-making, ensure informed consent and assist patients in families in expressing self-determination. - Actively seeks feedback and acts to improve performance. - Engages in the governance of practice. - Leader/Decision Maker - Manages interpersonal relationships for self and with others. - Mentors colleagues for the advancement of nursing practice and the profession. - Assumes authority and accountability for the nursing care of patients while appropriately delegating elements of care to others members of the care delivery team in accordance with laws, regulations and policies and procedures. - Prioritizes and organizes time to optimize patient outcomes. - Scientist - Actively seeks out the most current evidence and standards and applies and translates to daily practice. - Role models a culture of inquiry, developing new knowledge by contributing to research, quality improvement, and evidence-based practice at the local level. - Transferor - Communicates effectively in a variety of formats in all areas of practice. - Actively partners with others to effect change that produces positive outcomes through the exchange of knowledge. - Precepts the student nurse, nurse extern, nurse resident, experienced clinical nurse and other members of the healthcare team. - Performs other duties as required or assigned. Qualifications - Graduate from an accredited Nursing Program required. - Bachelor of Science Degree in Nursing (BSN) preferred. Requirements - Licensed Registered Nurse with NH eligibility. - Basic Life Support (BLS) Certificate required upon hire. Benefits - Loan repayment up to $20,000. - Relocation Assistance and a Housing Coordinator to assist in finding a home. - Generous tuition reimbursement. - Popular "earned time" plan. - Extensive CEU/Training programs. - State-of-the-art 8,000 ft Patient Safety and Training Simulation Center. - Shared governance nursing model. - Rigorous, research-focused environment. - Accredited provider of continuing nursing education by the American Nurses Credentialing Center.

Role Description To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. - Assigns new claims to the appropriate claims handler. - Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. - Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. - Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. - Participates in and maintains a quality service culture within the Customer Service Team. - Attendance during scheduled work hours is required. Schedule: Regular work hours are 10:30 AM – 7:00 PM EST. During peak or busy seasons, schedule shifts to 11:30 AM – 8:00 PM EST and will include weekend work as required. Qualifications - High school diploma or GED required. - One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. - Excellent oral and written communication. - PC literate, including Microsoft Office products. - Good customer service skills. - Strong organizational skills. - Good interpersonal skills. - Ability to work in a team environment. - Ability to meet or exceed Performance Competencies. Requirements - Clear and conceptual thinking ability. - Excellent judgment and discretion. - Ability to handle work-related stress. - Ability to handle multiple priorities simultaneously. - Ability to meet deadlines. - Computer keyboarding, travel as required. - Hearing, vision and talking. Benefits - Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. - If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! - Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.