Role Description Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions. You’ll be the first point of contact for our members, handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people. - Assist members via phone and digital channels with non-cash transactions and account support - Provide accurate information about TFCU products and services - Guide members through digital banking tools and promote self-service options - Collaborate with supervisors to resolve complex or unique member issues Qualifications - High school diploma or equivalent required - At least 2 years of related experience - Credit union or banking call center experience preferred - Bilingual English/Spanish candidates are strongly encouraged to apply! Requirements - Department hours: 7:00 AM – 7:00 PM (Monday–Friday) and 8:00 AM – 12:00 PM (Saturday) - You’ll work an 8-hour shift with a 1-hour lunch and a 15-minute break - Potential weekday shifts include: - 9:00 AM–6:00 PM - 9:30 AM–6:30 PM - 10:00 AM–7:00 PM - You’ll also be required to work a 4-hour shift every other Saturday - Final schedule will be determined at time of hire based on departmental needs and your availability - Starting salary at $22.20/hour, final rate based on experience and internal equity - This is a non-exempt (hourly) position Benefits - Competitive pay - Robust benefits package - “Smart casual dress code” - Opportunities for professional development and growth through training and continued education - Remote work opportunities after completing training - All necessary computer equipment will be provided for remote work setup Keys to Success - A passion for providing courteous, professional service in a call center environment - Strong communication and problem-solving skills - Critical thinking and the ability to resolve account issues independently - Comfort with digital tools, Microsoft Office, and basic office equipment - Basic math skills and knowledge of federal/state financial regulations - Ability to use a TDD (telephone device for the hearing-impaired)

• Help Spanish or French and English client members through the enrollment process • Provide customer service via phone, email, and chat • Maintain and document complete and accurate call and case notes • Participate in team meetings and training • Communicate and collaborate with colleagues in a respectful manner

• Help clients through the enrollment process • Assist with chat and message center • Provide customer service in a work from home environment • Safeguard confidential information in accordance with HIPAA • Maintain and document complete and accurate call and case notes

• Help Spanish or French and English client members through enrollment process • Provide the highest level of service on each contact • Spend the day on the phone, assist with chat and message center • Safeguard confidential information according to HIPAA and company data security requirements • Translate health and welfare and pension terms into simple explanations • Maintain and document complete and accurate call and case notes in English • Participate in team meetings and training • Communicate and collaborate with colleagues in a respectful manner • Perform other duties as assigned