Title: Claims Assistant Location: Torrance United States Job Description: Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview This is a remote position based in California, and candidates must reside within the state. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. At Gallagher, we're united by a commitment to excellence and innovation. As a Claims Assistant, you'll be the backbone of our claims team, assisting Examiners in every aspect of claims administration. Your role will involve ensuring accuracy, preventing penalties, and delivering outstanding service to our clients. From data entry to investigating claims, you'll be instrumental in maintaining our high standards of efficiency and client satisfaction. How you'll make an impact - Input data for all new claims and maintain accurate records. - Process indemnity payments, wage statements, and mileage calculations. - Identify and mitigate potential penalties while ensuring compliance. - Deliver 3-point contact to verify injury mechanics, compensability, and discharge. - Manage correspondence, including DWC letters, delay letters, and statute letters. - Investigate questionable claims and escalate as needed. - Schedule medical appointments and manage related documentation. - Collaborate with nurses on return-to-work cases. - Maintain a 100% closing ratio and ensure timely responses to inquiries. About You Required: High school diploma or GED and a minimum of 1 year transferrable work experience within an office environment. Ability to pass any required licensing exams within three attempts. Excellent written, verbal and mathematic skills. Working knowledge of current PC software such as Word and Excel. Familiar with medical terminology. Preferred: Licensed for all states in which claims are being handled. One year relevant Worker's Compensation experience. Behaviors: Ability to operate in a team environment with the expectation of enhancing and contributing to the offices overall effectiveness and success. Able to maintain strict confidence regarding information contained in assigned work. Ability to professionally interact with all levels of branch personnel, as well as, clients, vendors and all other office visitors. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description The primary responsibility of the Inquiry Assistant is to manage inbound inquiries from prospective parents and guide them to the appropriate campuses and programs within our network. This role requires exceptional communication skills and a warm, approachable manner to effectively convey the benefits of our educational programs. The Inquiries Assistant is the first point of contact for interested families, serving as a resource and trusted guide for parents as they navigate the inquiries process and identify the right school for their children. This person is part of a team that is responsible for the first part of the journey, from the initial inquiry through the point the prospective family is ready for a campus visit. This person works on our Marketing team, tracking data from conversations with prospective parents in our Microsoft Dynamics CRM, and collaborating closely with our Admissions team, Parent Experience team and campus leaders, as well as with other teams across our Shared Services including Operations to continually improve the experience for prospective parents. If you are passionate about education and excited about working in an entrepreneurial environment, this role is for you. Core Job Responsibilities - Ensure an Excellent Initial Experience for Prospective Parents: - Respond to incoming inquiries from across the region via different channels including phone, email, WhatsApp, and social media. - Leverage resources from across our team to provide accurate information to parents in an easily understandable way. - Get to know and understand parent concerns and questions about our services, sharing this information with colleagues on the Marketing team to continually improve our messaging to families. - Support Continual Improvement of Inquiries Process with Accurate Data: - Assist in processing and updating records in Microsoft Dynamics CRM to ensure they are accurate to enable more robust analysis and tracking. - Work together with Parent Experience and Admissions teams to meet school enrollment criteria and requirements. - Leverage data in our school management system to drive better admissions outcomes. - Guide families to the appropriate resources and tools to schedule visits such as tours, trials, and events, and liaise with campus teams to drive positive visit experiences for families. - Support the day-to-day operations for the Marketing team with administrative and other tasks and projects as needed. Qualifications - Excellent written and spoken communication skills in either English or Mandarin and Cantonese. - Customer-facing experience in any industry, with experience in a hospitality setting preferred. - Experience using CRM platforms, Microsoft Dynamics a plus, but any system experience is valuable. - Bachelors’ degree preferred. - Understanding of education, kindergartens, and/or Montessori is an advantage. Personal Attributes - Attention to detail and good organizational skills to prioritize different tasks and follow up needs. - Ability to learn quickly, adapt, and adjust. - High degree of personal integrity to earn the trust of prospective parents and colleagues. - Growth mindset and problem-solving approach. Requirements - CRM software: 2 years (Required) - Customer service: 2 years (Required) Benefits - Work from home. Job Type - Full-time. Language - English - Mandarin - Cantonese Work Location - Remote

Title: Legal Administrative Assistant Location: Palo Alto, CA time type Full time job requisition id R2026-2506 DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Legal Administrative Assistant (LAA), working in collaboration with and in support of the firm’s strategic initiatives, provides a wide range of administrative and clerical support to attorneys and legal teams. This role is essential in ensuring the smooth operation of the firm’s administrative functions and requires a high level of organization, attention to detail, and the ability to manage multiple tasks simultaneously. This position will collaborate regularly with Legal Support Assistants (LSAs), Legal Executive Assistants (LEAs), and attorneys on various tasks and assignments, ensuring work is properly allocated and completed on time. The LAA role requires a high level of flexibility and willingness to work in a fast-paced environment where multiple projects may have to be prioritized for the firm’s attorneys. Projects will often require high-level technical skills with Microsoft Office programs or various types of legal software commonly seen in law firms. Location This position is located in our Palo Alto, San Diego, Los Angeles, or Seattle office and offers a hybrid work schedule. Responsibilities - Provides practice-specific support to multiple associates, partners, and other attorneys, leveraging knowledge about unique practice tasks, requirements, and functions and can prioritize work accordingly. - Drafts, edits, and proofread legal documents, communications, files, or presentations to ensure accuracy. - Oversee the maintenance and organization of electronic and paper filing systems within the firm’s DMS/repositories. Ensure all work products are easily accessible and up to date. - Collaborate with other LAAs or LEAs to complete more complex projects or provide administrative support for any assigned attorneys. Provides mentorship, guidance, and delegation to LSAs who assist with projects as appropriate. Provides key status updates on projects to any assigned attorneys, offering or delegating direct-action support in the event of escalation. - Organizes and monitors assignments within the firm’s workflow tool, ensuring that administrative tasks are properly allocated and completed on time. These projects can include but are not limited to time entry and expense reimbursements. - Oversee billing matters including all approval forms and collaboration correspondence, ensures prebills are processed by the appropriate team accurately and timely; serves as a proxy attorneys to address questions or issues related to the billing process. Ensures final bills are delivered in a timely manner and initiate follow-up at the attorney’s request. - Serves as a trusted advisor for associates, partners, or other attorneys. LAAs will be expected to handle confidential or sensitive matters using discretion and to promote professionalism and exceptional service in all interactions with attorneys, clients, and other DLA Piper business professionals. Desired Skills   The below job competencies and skills are required for the Legal Administrative Assistant position in order to perform the job successfully. The ability to communicate effectively in the native language of the region via e-mail or via voice is essential. Takes initiative to enhance existing and learn additional skills. Prior experience working with Microsoft Office products or legal software such as iManage, Aderant, DocXTools, Innova, etc. Must have the ability to adapt to application upgrades and the use of AI-Powered Tools for document production, review, and case research. Must have ability to demonstrate flexibility and willingness to learn new skills and adapt to evolving needs of the attorney’s practice. Must have the ability to be flexible within a fast-paced environment and ensure that all deliverables and work products adhere to firm best practices, and a willingness to receive constructive feedback from attorneys and managers. Open to collaborating with and supporting Legal Support Assistants (LSAs) as appropriate. Works well under pressure and able to stay positive and productive. Must have a general familiarity with legal terminology, documentation, and best practices for law firms or similar settings. Exhibits strong attention to detail and excellent problem-solving skills that enable them to make quick decisions. Possesses prior experience in workflow-management related roles. Demonstrates proficiency in virtual firm collaboration tools such as Zoom and Microsoft Teams to communicate with internal and external resources on behalf of the attorney’s practice. Minimum Education    - High School Diploma or GED. Preferred Education  - Bachelor's Degree in legal studies, business administration, or a related field. Minimum Years of Experience   - 2 years’ experience working in a legal setting under the supervision of a licensed attorney or office administrator, or within a similar role. Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: - Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. - Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. - Provide timely, accurate, and quality work product. - Successfully meet deadlines, expectations, and perform work duties as required. - Foster positive work relationships. - Comply with all firm policies and practices. - Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. - Ability to work under pressure and manage competing demands in a fast-paced environment. - Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.    Work Environment    The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. Disclaimer    The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Application Process     Applicants must apply directly online instead of sending application materials via email. The firm’s expected hiring range for this position is $37.50 - $53.18 per hour depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k). #LI-KS1 #LI-Hybrid DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: FCM - Assistant Team Leader (P&G Team) - Remote, USA Location: Virtual - USA Job no: 531225 Brand: FCM Work type: Full time Location: Virtual - USA Categories: Sales and Customer Service, Leadership Job Description: Assistant Team Leader FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. About the Opportunity We are seeking a dedicated and experienced team member to step into the role of Assistant Team Leader (ATL) at FCM. In this key position, you will support the growth and success of your team by assisting with training, managing daily operations, and ensuring exceptional customer service. If you are a motivated individual who has a passion for travel and leadership, we invite you to apply. This role serves as a steppingstone toward the Team Leader position, involving shared responsibilities and a valuable preparation for leadership. Key Responsibilities - Collaborate with the Team Leader to implement process improvements for greater efficiency and customer satisfaction. - Mentor and delegate effectively, providing training in payroll, phone systems, and professional development to support team growth - Act as a bridge between the Team Leader and team, fostering an approachable and supportive environment. - Demonstrate potential and dedication for future growth within the organization, with a clear path toward becoming a Team Leader. - Manage diverse personalities and facilitate difficult conversations with professionalism and empathy. - Maintain structured processes while balancing flexibility and team well-being. - Communicate clearly with a solutions-focused approach to motivate and engage the team. - Monitor phone activity during busy periods to ensure prompt customer service. - Lead training and change management efforts, helping all agents adapt to new processes and stay ahead of industry trends. - Generate phone reports and provide constructive feedback to support continuous improvement. - Contribute strategic and innovative ideas with a forward-thinking mindset. - Leverage client and brand knowledge to enhance service quality. - Assist with scheduling and time-off requests to optimize staffing and workload distribution. - Attend client meetings or calls in the absence of the Team Leader, representing the company in a professional manner. - Other duties and tasks as assigned - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications - A minimum of 6 months of experience within FCM, demonstrating exceptional organizational skills and decisiveness within a business context, ensuring efficient workflow and task management. - A strong knowledge and comprehensive understanding of the FCM platforms and systems utilized by the team, enabling seamless navigation and utilization of essential tools. - A 100% belief in and unwavering commitment to the values, systems, and philosophies of FCM & FCTG aligning with the company's core principles. - Demonstrated ability to manage change effectively, embracing new processes, technologies, and methodologies while guiding others through transitions. - A relentless drive, determination, and unwavering focus on achieving objectives and surpassing targets, even in challenging circumstances. - The ability to reflect on one's own strengths and areas for improvement, fostering continuous personal and professional growth. - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. - Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! - Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. - Personal connections: We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. - A career, not a job: We offer genuine opportunities for people to grow and evolve - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year Benefits Include: - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA For this position, we anticipate offering an hourly pay rate of $31.25 - $33.65 plus commission/incentive earnings based on achievable targets. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $65,000 - $75,000. The annual salary range listed represents the total compensation package, excluding benefits. For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)