One of the largest travel agency groups in the world, Flight Centre Travel Group Limited (FCTG) has company-owned operations in nearly two dozen countries. Furt
Assistant Team Leader
Location
Worldwide
Posted
16 days ago
Salary
$31 - $34 / hour
Seniority
Lead
No structured requirement data.
Job Description
Assistant Team Leader
Flight Centre Travel Group - FCTG
Title: FCM - Assistant Team Leader (P&G Team) - Remote, USA Location: Virtual - USA Job no: 531225 Brand: FCM Work type: Full time Location: Virtual - USA Categories: Sales and Customer Service, Leadership Job Description: Assistant Team Leader FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. About the Opportunity We are seeking a dedicated and experienced team member to step into the role of Assistant Team Leader (ATL) at FCM. In this key position, you will support the growth and success of your team by assisting with training, managing daily operations, and ensuring exceptional customer service. If you are a motivated individual who has a passion for travel and leadership, we invite you to apply. This role serves as a steppingstone toward the Team Leader position, involving shared responsibilities and a valuable preparation for leadership. Key Responsibilities - Collaborate with the Team Leader to implement process improvements for greater efficiency and customer satisfaction. - Mentor and delegate effectively, providing training in payroll, phone systems, and professional development to support team growth - Act as a bridge between the Team Leader and team, fostering an approachable and supportive environment. - Demonstrate potential and dedication for future growth within the organization, with a clear path toward becoming a Team Leader. - Manage diverse personalities and facilitate difficult conversations with professionalism and empathy. - Maintain structured processes while balancing flexibility and team well-being. - Communicate clearly with a solutions-focused approach to motivate and engage the team. - Monitor phone activity during busy periods to ensure prompt customer service. - Lead training and change management efforts, helping all agents adapt to new processes and stay ahead of industry trends. - Generate phone reports and provide constructive feedback to support continuous improvement. - Contribute strategic and innovative ideas with a forward-thinking mindset. - Leverage client and brand knowledge to enhance service quality. - Assist with scheduling and time-off requests to optimize staffing and workload distribution. - Attend client meetings or calls in the absence of the Team Leader, representing the company in a professional manner. - Other duties and tasks as assigned - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications - A minimum of 6 months of experience within FCM, demonstrating exceptional organizational skills and decisiveness within a business context, ensuring efficient workflow and task management. - A strong knowledge and comprehensive understanding of the FCM platforms and systems utilized by the team, enabling seamless navigation and utilization of essential tools. - A 100% belief in and unwavering commitment to the values, systems, and philosophies of FCM & FCTG aligning with the company's core principles. - Demonstrated ability to manage change effectively, embracing new processes, technologies, and methodologies while guiding others through transitions. - A relentless drive, determination, and unwavering focus on achieving objectives and surpassing targets, even in challenging circumstances. - The ability to reflect on one's own strengths and areas for improvement, fostering continuous personal and professional growth. - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. - Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! - Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. - Personal connections: We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. - A career, not a job: We offer genuine opportunities for people to grow and evolve - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year Benefits Include: - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA For this position, we anticipate offering an hourly pay rate of $31.25 - $33.65 plus commission/incentive earnings based on achievable targets. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $65,000 - $75,000. The annual salary range listed represents the total compensation package, excluding benefits. For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
Related Guides
Related Categories
Related Job Pages
More Administrative Assistant Jobs
Rental Housing Assistant
New Hampshire HousingNew Hampshire Housing is a public benefit organization dedicated to promoting, financing, and supporting affordable housing solutions across the state, offering
Guide applicants in determining eligibility for housing assistance, maintain expertise in federal regulations, respond to inquiries about rental assistance, and manage program waiting lists to ensure equitable access to housing opportunities.
Administrative Specialist
Aspetto, Inc.INTECON, short for Integrity Consulting, describes itself as a leading provider of information technology, advisory, and assistance services for government and
Title: Administrative Specialist (OSBP) Job Description: Job Role: Administrative Support Specialist – Journeyman (OSBP) Location: Hybrid - Onsite with Telework Options (601 10th Street, Fort Meade, MD 20755) Job Type: Full-Time (100%) / Exempt Citizenship: U.S. Citizen Only Clearance: Active Secret clearance is required to be considered for this position. Salary Range: $55K – $65K Annual Overview: INTECON, LLC is seeking a highly organized and proactive Administrative Support Specialist to provide operational, administrative, and stakeholder coordination support to the Defense Counterintelligence and Security Agency (DCSA) Office of Small Business Programs and Industry Engagement (OSBPIE). This role serves as a critical coordination point supporting OSBPIE leadership, vendor engagement activities, task management operations, and day-to-day office execution in a fast-paced federal environment. The position directly supports the Office Chief and leadership staff through calendar management, CATMS coordination, vendor communications, meeting support, and administrative operations tied to DCSA small business outreach and industry engagement efforts. The ideal candidate thrives in a high-visibility environment requiring exceptional organizational skills, strong communication abilities, attention to detail, and the ability to coordinate multiple priorities simultaneously. Roles and Responsibilities: - Executive & Administrative Support: - Provide comprehensive administrative support to OSBPIE leadership, including: - Calendar management and meeting coordination - Scheduling capability briefings and leadership engagements - Preparing meeting materials, notes, and action items - Coordinating travel documentation and administrative packages. - Support day-to-day office operations, including document preparation, filing, records management, supply coordination, and correspondence tracking. - Prepare and finalize meeting notes and supporting materials for recurring leadership meetings, including Chief of Staff (CoS) engagements. - Vendor Engagement & Industry Coordination: - Coordinate and schedule Small Business Capability Briefings with OSBPIE leadership and external vendors. - Conduct outreach to prospective small business vendors, respond to inquiries, and provide follow-up communications supporting vendor engagement initiatives. - Distribute capability statements, maintain vendor records, and update engagement tracking databases and market research spreadsheets. - Process post-vendor communications, including distribution of OSBPIE “Vendor Homework” materials and follow-up documentation. - Monitor and respond to Small Business and DD2579 Vendor Inboxes, including coordination and routing of vendor-related correspondence. - Coordinate DD2579 actions and provide contract-status responses in support of acquisition and small business initiatives. - Task Management & Operational Coordination: - Serve as a primary support resource for the Correspondence and Task Management System (CATMS), including: - Tasker acceptance and assignment - Suspense tracking and status monitoring - Coordination of responses with internal stakeholders - Maintenance of CATMS tracking tools and spreadsheets - Maintain visibility of current and future taskers to ensure timely completion and leadership awareness. - Serve as the primary point of contact for CATMS support requests and account/access coordination. - Monitor organizational communication channels, including Microsoft Teams collaboration spaces, to identify and coordinate actions requiring leadership visibility or response. - Records, Documentation & Process Support: - Maintain and update OSBPIE shared databases, vendor records, trackers, and document repositories. - Assist with the development, revision, and maintenance of office Standard Operating Procedures (SOPs), templates, and administrative guidance documents. - Ensure administrative documentation is accurate, organized, and compliant with DCSA standards and internal procedures. - Support process improvement efforts by identifying workflow inefficiencies and recommending administrative enhancements. Clearance Requirements: - Active Secret clearance is required. Qualifications: - Associate’s degree in Business Administration, Management, Communications, or related field required (Bachelor’s preferred). - Equivalent years of experience or relevant certifications may be considered in lieu of a degree. - Minimum of 3 years of administrative, executive support, or business operations experience, preferably within DoD or federal environments. - Demonstrated experience supporting executive leadership, task management operations, or stakeholder engagement activities. - Experience using CATMS, SharePoint, Microsoft Teams, ServiceNow, or similar workflow/task management systems. - Strong organizational skills with the ability to manage multiple competing priorities and deadlines in a fast-paced environment. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams). - Excellent written and verbal communication skills with strong attention to detail and professionalism. - Ability to interact effectively with government leadership, vendors, and internal/external stakeholders. - Familiarity with DoD administrative procedures, correspondence management, and small business/vendor engagement processes is preferred. Why Join Us? At INTECON, LLC, we provide mission-focused support that enables operational excellence across the Department of Defense. As part of the OSBP&IE support team, you will directly contribute to DCSA’s Industry Engagement and Small Business mission while working in a collaborative, fast-paced, and high-impact environment that values initiative, professionalism, and growth. Benefits: - Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage - Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance - Critical Illness and Accident Insurance - Flexible Spending Accounts and Supplemental Plans Available - Generous Paid Time Off and Holiday Pay - 401k Retirement Plan with Company Match - Company-paid Training/Development Programs, and Educational Assistance Program - Employee Assistance, Health Advocacy, and Financial Wellbeing Programs About INTECON: Founded in 1999, INTECON has been a trusted leader in delivering cutting-edge technology and strategic solutions for defense, security, and mission-critical operations for over two decades. As an integral part of Aspetto, we go beyond conventional government contracting – driving innovation, anticipating challenges, and developing forward-thinking solutions that enhance operational effectiveness and national security. Leveraging Aspetto’s deep expertise in acquisition, design, deployment, and sustainment, INTECON ensures strategic superiority and mission success for our clients. Our ISO 9001:2015 certification reflects our unwavering commitment to quality, precision, and operational excellence. With a robust suite of capabilities including Enterprise IT & Cloud-Based Technologies, Software Development & Cybersecurity, Data & Analytics, Intelligence & Professional Services, Logistics, and Tactical Equipment. We empower organizations with agile, scalable, and mission-driven solutions. At INTECON, our dedication to integrity, ingenuity, and client-focused execution positions us as a premier partner in defense and technology. Together with Aspetto, we continue to set new standards of excellence, ensuring the security, resilience, and success of those we serve. INTECON is proud to be an Equal Opportunity Employer committed to fostering diversity and inclusivity. We firmly uphold the principle of Equal Pay for Equal Work, without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected characteristic. We welcome qualified applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected. Compensation Disclaimer: The salary range listed reflects a broad span to account for variations in experience, education, certifications, security clearance level, and other job-related factors. Final compensation will be determined based on the candidate’s qualifications, relevant experience, and alignment with both company guidelines and contractual rate restrictions established by the Government or customer.
Senior Administrative Support Assistant
Mecklenburg County, North CarolinaMecklenburg County, located in North Carolina, provides essential public services and programs that promote the health, safety, and well-being of its residents.
Title: Sr Adm Support Assistant (Part-Time) Location: Charlotte, NC, United States | req18264 Posted on: 5/27/2026 Back to Search Part-Time Sr Admin Support Assistant- HOMES Program The Department of Community Resources “Follow Your Calling, Find Your Career” Hiring Rate: $20.00 - $29.27/hr This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary This is a part-time, temporary position that is funded through November 20, 2026. The Sr. Admin Support Assistant will be a critical member of the HOMES Outreach Team. The selected candidate will support the Department Monday – Friday up to 20 hours a week. Applicants should be comfortable with frequent local travel, occasional evening/weekend support and standing for long periods of time. This position may also provide administrative back-up to other administrative support functions. Location: Valerie C. Woodard Center, 3205 Freedom Dr., Charlotte, NC 28208 Position Summary As a member of the Outreach Team, the Sr. Admin Support Assistant will support the organization’s mission by engaging with community members, promoting services, distributing information, and helping connect individuals to available resources. Team members serve as the face of the program in the community, working collaboratively to increase awareness and participation while building trust and relationships with diverse populations. The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction. Essential Functions · Engage individuals in conversation to explain the available HOMES program services, and gather interest or contact information. · Inputs customer’s demographic data into the computer systems as necessary to assign customer to appropriate service area. · Scans customers’ documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments’ standard operating procedures within the CRC. · Assists customers with completion of required forms and applications as needed per program policy and procedural requirements. · Addresses the needs of customers of diverse languages, ethnic and socio-economic groups, and those with special needs. When appropriate, utilizes bi-lingual staff, agency interpreter, or contracted interpreter service using dual phone line or arranges an appointment with qualified interpreter. · Maintain personal and professional competency via trainings. · Assist team with administrative duties to include answering phones, completing spreadsheets, lobby support, and inputting data into program systems. · Collaborate with staff to ensure the customer workflow is efficient and successful. Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols. · Attend and support outreach events, including but not limited to community fairs/festivals, pop-up events, public campaigns and community meetings to represent the program during the season. · Distribute flyers, brochures, and other promotional materials in targeted neighborhoods and venues by door-to-door canvassing, tabling, and street team efforts. · Support intake or sign-up processes during events by collecting basic information or helping complete forms. · Participate in outreach planning meetings and strategy sessions. · Maintain open communication with the outreach coordinator and team members regarding daily activities and community feedback. · Help track outreach activities, including the number of contacts made, materials distributed, and outcomes. · May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of four years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications • May require a valid North Carolina or South Carolina Driver's License • May require County Driving Privileges Preferred Qualifications • Bilingual (Spanish and English) proficiency oral and written • Prior experience in outreach, community organizing, peer education, or public engagement. Knowledge, Skills and Abilities Knowledge of • Knowledge of proper and professional etiquette and skills in greeting and assisting customers. • Strong customer service skills including the ability to manage difficult customers. • Knowledge, understanding, and ability to relate to a diverse customer population. • Time management skills, efficiency in navigating multiple required state and local computer applications/queuing systems to successfully perform the duties of the job, organization skills. • Knowledge of proper grammar and formatting of correspondence and documentation; ability to compose short and concise summaries/narrative entries. • General familiarity with all services offered at CRC • Knowledge of community-based agencies that may temporarily provide service in the CRC and communicate appropriately to the customer. • Proficiency in the following computer applications, Microsoft Outlook, Excel and Word. • Knowledge of internal and external community resources. • Effective listening, verbal, and written skills. • Ability to multi-task, including ability to receive requests, manage computer applications and deliver service timely with accuracy. • Possess sound judgment, think critically and the ability to make appropriate assessments timely. • Knowledge of CRC operations, policies and procedures. Skills • Customer service • Coordination and organization • Judgement and decision making • Time management Abilities • Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty • Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently • Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills • Data entry • Intermediate use in various computer applications. • Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Assist with inspecting fire alarm systems and elevators for annual certification, evaluate their condition, and identify necessary repairs. Ensure compliance with fire safety codes through regular inspections of fire extinguishers.
