• You will be the engineer our clients rely on when issues get past the help desk. • The problems coming to you are the ones without an obvious answer, often spanning multiple systems and requiring you to think carefully before you act. • Some days that means tracing an authentication issue across identity providers, endpoints, and a SaaS application to find the one misconfiguration causing the failure. • Other days it means walking a credit union employee through a problem patiently and clearly so they understand what happened and why. • Our clients run a wide range of environments. Some are largely cloud-hosted, some are traditionally on-premises, most are a mix. • You will move between them throughout the week, which means strong fundamentals matter more than deep expertise in any single product. • The ability to learn a new platform quickly and apply what you already know in a new context is one of the most valuable skills in this role.

• Answer customer support calls and requests • Provide end-user support for computers, operating systems and applications, network connectivity, printers, and peripherals • Manage and document tickets in the ticketing system • Interact with and escalate to vendors and other support tiers • Consult and update documented information

Role Description Será responsável por manter, dar suporte e melhorar sistemas e funcionalidades de software já existentes. Esta posição exige forte base em desenvolvimento de software, perfil investigativo e capacidade de debugar problemas complexos em aplicações, bancos de dados e serviços. O foco da vaga é garantir a estabilidade dos sistemas, troubleshooting e melhoria contínua, e não o desenvolvimento de novas funcionalidades. - Investigar, diagnosticar e resolver problemas em aplicações e sistemas existentes. - Debugar issues de backend, frontend e integrações entre serviços. - Analisar, otimizar e melhorar queries e fluxos de dados em bancos de dados. - Manter e aprimorar bases de código existentes, garantindo confiabilidade e performance. - Colaborar com times de Produto, QA e Engenharia para entendimento e resolução de problemas. - Analisar logs, métricas e ferramentas de monitoramento para identificar problemas proativamente. - Dar suporte a sistemas em produção e participar de análises de causa raiz. - Melhorar e manter a documentação técnica dos sistemas e processos. - Seguir boas práticas de qualidade de código, versionamento e manutenção de software. Qualifications - Formação superior em Ciência da Computação, Engenharia de Software ou correlatas; - Conhecimento em fundamentos de desenvolvimento de software (backend, frontend ou fullstack); - 2+ anos de experiência com manutenção e debug de sistemas em produção; - Forte conhecimento em bancos de dados relacionais e SQL, incluindo otimização de queries; - Inglês intermediário e/ou avançado; - Capacidade de ler, entender e modificar códigos existentes; - Experiência com pelo menos uma linguagem de programação (Go, Python, Java ou similar); - Perfil analítico e forte capacidade de resolução de problemas; - Clareza de que a vaga é focada em suporte e manutenção, e não em novas features. Requirements - Experiência com Go, Angular e/ou Python. - Vivência em ambientes de cloud (AWS, Azure ou GCP). - Experiência com suporte a sistemas SaaS ou corporativos. - Conhecimento em ferramentas de logging, monitoramento e observabilidade. - Experiência com pipelines de CI/CD. Benefits - Perfil investigativo e analítico - Forte capacidade de debug - Atenção a detalhes - Boa comunicação e colaboração - Senso de responsabilidade e ownership Company Description At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

Role Description This is the first point of contact for the customers when they need to raise a request or incident ticket. The Level 1 position usually consists of technicians who have a working knowledge of the most common issues that might occur in an IT environment, including password resets and basic hardware triage. - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. - Log all Incident/Service Request details, allocating categorization and prioritization codes. - Provide first-line investigation and diagnosis of all Incidents and Service Requests. - Own all Incidents and Service Requests throughout the lifecycle. - Assign unresolved Incidents to appropriate Level 2 Support Group. - Keep users informed about their Incidents’ status at agreed intervals. - Verify resolution with users and resolve Incidents. - Escalate Major Incidents to the Incident Manager. - Escalate Incidents at risk of breaching SLA to Incident Manager. Qualifications - High School graduate is required. - Associate's Degree in Information Technology is preferred. - Certifications preferred: - Comp TIA Server A+ - CompTIA Network - 1 to 3 Years of relevant work experience is required. Requirements - Able to execute instructions and to request clarification when needed. - Possesses strong data entry skills. - Able to use common office equipment. - Able to demonstrate complex problem solving, critical thinking, and decision-making. - Able to recognize and attend to important details with accuracy and efficiency. - Able to communicate clearly and convey necessary information. - Able to converse and write effectively in English and other local/regional languages. - Able to interact effectively with higher levels of management (managers & above). - Understand, communicate, and collaborate effectively with people across various identities. - Able to adjust readily to change and adapt as needed. - Able to constructively work under stress and pressure when faced with high workloads and deadlines. - Able to work independently with minimum supervision. - Able to effectively multi-task. - Able to maintain confidentiality of sensitive information. - Able to collaborate and build solid, effective working relationships with others. - Able to talk on the phone (or wear a headset) for long periods of time. - Able to quickly learn/adapt to new systems and technology. - Able to use relevant computer systems and applications at an advanced level. Benefits - Elective Benefits tailored to your country to best accommodate your lifestyle. - Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. - Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - Network with other new co-workers within your first 30 days through our onboarding program. - Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.